Acupuncturist Extraordinaire, Dr. Michelle Lee, alleviates pain and helps you get your body and…read morethus life back on track!

Came for a 9pm CT Scan appointment only for the CT crew to send me to the lab for bloodwork at…read more9:30pm. So I did then at 10pm I'm called in and told I needed to do a urine test. At this point I'm annoyed. The phlembotimist in the lab was really sweet but also upset for me over the unprofessional ordeal of having to send me back and forth for one appointment. She had to call the CT department for the apparent bloodwork they requested but never sent in until she called them. While I was called in for my ct scan the person helping me didn't tell me to remove any metal items, just had me wait outside the ct room. I had to ask him if I needed to remove my bra (because of the wire lining) and he asked me what scan I was doing. Huh? Are you serious? NO COMMUNICATION BETWEEN DEPARTMENTS AT ALL. Right after my CT scan (10:45pm) my body developed an allergic reaction to the contrast. I was sent to urgent care for some Benadryl. So I waited at urgent care for over 2 hours. Just to be given som Benedryl around 11pm but told to wait to see a doctor after. By the time the doctor actually saw me (12:30am) the medicine already took affect so my allergic reaction bumps had already subsided. Basically I waited 2+ hours to be told I should take more allergy meds the next day if I'm still itchy. What should've been a 30-40min appointment turned into a 3.5 hour shit show. I'm honestly so annoyed over the CT department for their lack of knowledge and only telling me to get labs done 30mins after my initial appointment.

Horrible experience, I think they have a terrible attitude, they urgently need to take classes on…read morecustomer service and effective communication. The service is poor, they don't listen to you and they don't let you talk either, they treat you like an ignorant person. I went to an annual physical exam but when I tried to ask about an earache, the doctor answered me: 'I should make a different appointment' without finishing speaking. She got upset and raised her voice when I told her that I had never taken cholesterol medicine, telling me that she had my records in her hands, she treated me like a liar. When you look for a primary doctor, the last thing you expect is to be treated inappropriately. I really won't go back and I couldn't recommend this place either because some people ruin the reputation of the entire institution.

Extremely inefficient medical facility. They need to train their staff with proper standard…read moreprocedure, professionalism and on the technology they use. 2 of my family members go to this location and always end up leaving frustrated. Recently I requested an appointment virtually. They sent me a link for the same day appointment but did not provide a activation code. When I called back and asked what it was, the rep said "I sent it to you 2 days ago" even though I didn't even request the appointment until the day of. Then, when I got to talk to my doctor virtually. She keeps saying my email is not in the portal to send me my docs. I pull up the portal on my end and the portal shows an email and all of my info. For them to be charging us and our insurance as much as they do, they need to be providing better services. They make us dread ever having to deal with them and leave us very stressed.

My family has been on several occasions so I'm surprised I never left a review for them. They do a…read morevery good job if you are not in a life threatening situation. Remember this is an urgent care. We came here before for colds, headaches and time time my daughter fractured her finger from basketball. I like this location because they have X-rays and you can get results quicker than the ER. The front staff are always so nice and parking is never an issue. The wait isn't long either. We just had to fill out the paperwork on the phone and we were seen in 8mins. The rooms are clean, bathrooms too. The doctors are knowledgeable and listened to our issues. The techs were so nice and empathetic. I had a great experience coming here for my 14 year old and she was in so much pain. They made her feel so much better. Shout to the the MedStar group. Appreciate you all!

If you ever have an issue and you need good support, please head to MedSTAR urgent care in…read moreGermantown the doctor. I'm sorry the PA was fantastic and her nurse was even better. Even though I knew what was wrong with me and I just needed a preop appointment I knew that these people knew their shit and they got me out of there quickly and very sweet and nice to work with.

I had an extremely unprofessional experience at Comprehensive Primary Care - Germantown today. My…read moreappointment was scheduled for 10:30 AM. When I got stuck in heavy traffic, I immediately called their call center. The representative clearly informed me that there is a 15-minute grace period and that if I arrived before 10:45 AM, I would still be seen. I rushed and arrived at 10:43 AM. When I walked in, the front-desk receptionist was outside in the hallway on her personal phone. She came inside 10:44 AM. I explained that I had an appointment, had already checked in online the day before, and had also notified the call center that I might be slightly late. She took my ID and insurance card, then at 10:46 AM told me that I needed to reschedule. It honestly looked like the front desk receptionist had no interest in doing her job. Instead of following her own office policies or showing basic professionalism, she seemed perfectly fine wasting patients' valuable time. She acted as if rescheduling people was easier than actually helping them. It's clear she has no understanding--or concern--for how valuable someone's time is, especially when the patient followed all the instructions given by their own system. This was completely unacceptable. I arrived within the grace period, I communicated ahead of time, and still I was turned away due to staff negligence and lack of professionalism. This office needs serious improvement in customer service, accountability, and the way they respect patients' time.

Once you're seen it's fine. But to make an appointment? Hell no. I waited twice and got hung up…read moreboth times. A whole hour. Didn't even bother to hear what I wanted to say.

Had to come back to the same ER, this time with my husband, and again had an excellent experience…read more From the front desk to the doctors and nurses- Everybody is very friendly, patient and efficient. I will never go to another ER for as long as I am in this area.

I was dreading having to go to the hospital last night and knew I could not handle the long wait at…read morethe regular er so I opted to go here and I was relieved by my decision. the wait wasn't to long, the nursing staff and dr was above and beyond helpful aiding in our healthcare needs and educating me of everything required for after care. I appreciate how quickly the dr and nurses adressed our needs and got us discharged. thank you

I visited the Center of Vein today, and since it was my first time seeing a vein specialist, I…read morewasn't quite sure what to expect. Overall, it was a great experience. From the moment I walked in, the front desk staff was very nice and welcoming. I wish I could remember everyone's name, but the visit was a bit overwhelming in a good way with so much information to take in. The technician who performed the sonogram on my leg was friendly and had great bedside manner. I then spoke with the nurse, who was extremely attentive. She took the time to explain everything step by step, wrote things down for me, and gave me different options. She was very personable and helpful. The doctor was kind, knowledgeable, and took the time to explain my situation without making me feel scared or rushed. I really appreciated that they didn't immediately push medication or surgery, but instead focused on natural ways to help manage my condition. I definitely recommend this office. The entire team made me feel comfortable, informed, and supported throughout the visit.

Whenever you have a medical or health concern it is accompanied by anxiety. This office made me…read morefeel welcome and the atmosphere pleasant. Fortunately, my concern was addressed and I felt well informed that I can relax and put to rest my issue.

Awful practice! I am always on time or early for my appointments and yet I have to wait for an…read moreaverage of 1 hour to be seen and then am rushed. Dr Kaur is arrogant, rude, judgmental, and does not want to refer to specialists. The other staff is difficult too. Even my other doctors have issues dealing with this practice and getting information from them. Oh, and their phone lines are always down and it's very hard to get through to them. My pharmacy has sent them pre-authorization forms for a medicine daily for over a month as well as me calling daily. The forms still have not been signed. Very uncaring & unprofessional practice. I would not recommend them to anyone.

I have never net such a stuck up snobby, interrupting doctor in my life. Had an appointment for…read moresome concerns of mine and a physical. She walks in with arms crossed and said "what can I do for you". No forms. No chart. She seemed really annoyed I was there with my children, which I had no choice due to her rescheduling because she had a meeting during my previous appointment. I have never had a doctor make me feel stupid, arguing with my medical needs. I'm not quite sure if she realizes that even though she is a "doctor" she is still in the hospitality field. Learn to treat your patients with respect and not a chore. We pay your bills you know! Will definitely drive out of my way to find a different doctor than her.

I visited during my occupational health screening on a weekday noon time. Parking was free and…read moreample. The waiting room was jam packed with people. The receptionist was friendly. The clinic mostly had people who was visiting for worker's compensation assessments and people like me who needs to get health screening completed for new employments. I appreciated the sense of humor Marinel had for me as I got to spend nearly 5 hours to complete drug screening. I wish I had known how long the process would take at this clinic prior to my arrival. I hadn't eaten or drunken anything that day. I felt like fainting by the time I got to leave for home past 5pm. It would be nice if there was a larger waiting room or appointment system. Or an explainer before I sign in. Free WiFi maybe. A book to read. Magazines to flip through. Something. You are not allowed to leave the premise until everything is complete. This is done to prevent tampering drug screening specimen and what not. I understand the rationale but sheesh....... It was torturous just to sit there with an empty stomach and 6 tiny bottles of water to drink.........No more and no less. I've never had to pray to the Pee Pee God before this that I'd have something to put in a cup for the deity. Warning everyone to bring their own source of entertainment, including a phone charger and something to eat and drink BEFORE YOU SIGN IN. Once you are there, you cannot leave the premise until you are completely done with everything. It will be at least 3-5 hours ordeal.

Unprofessional conversation amongst employees going on in every area of the place…read more Slow and not at all apologetic, as personal convos take priority over patient service

NOTE: This should have been posted around the winter 2020…read more Each morning I went, the staff were very patient, nice, and helpful. They were properly masked and used hand sanitizer when needed. Sheri (apologies for the incorrect spelling) was professional, organized, and very helpful answering the numerous questions I asked her. Actually, all the employees I interacted with in person or over the phone (video calls) were very pleasant and helpful with everything I asked. I like that a staff member calls the client on their phone when it is their turn to be seen so no one needs to stand around waiting to hear their name which also helps limit how many people are in the area. Usually on time when they aren't dealing with any testing rush.

I've had three visits to this location and each one was worse than the last. My most recent…read moreexperience left me feeling humiliated and completely disregarded as a patient. I came in highly concerned about a possible health issue and was already in a heightened state of anxiety due to a diagnosed anxiety disorder. I made this clear when I called, explaining I needed to drop off lab samples and speak to someone. Instead of compassion, I was met with sarcasm and hostility. The LabCorp front desk staff were cold, rude, and dismissive. One mocked me aloud for not using the kiosk fast enough, and the other gave conflicting reasons for not accepting my samples -- none of which I had been warned about in advance. At urgent care, the front desk woman literally laughed when I described my symptoms. She initially agreed to help, then backed out, and handed me the wrong paperwork entirely. I eventually spoke with a manager who instructed staff to accept the samples, but they still refused, citing the paperwork being "crumpled" -- without even reading it. This was the most unprofessional medical experience I've ever had. The lack of empathy, coordination, and basic competence is shocking. I left feeling worse than when I arrived. I strongly urge others to go elsewhere.