They had completed our gutters and a few additional items in 2022-- needed a few things updated…read morerecently after the install. Travis had his team out within a week to take care of it. We are super appreciative of their customer service and taking care of our request.

Todd and Sarah responded quickly to my inquiry and were able to come out same day for an estimate…read moreon tiling a new bathroom floor. With Todd's extensive knowledge, he gave great tips and suggestions for other parts of the space we're finishing. I wish we found them sooner! We're very happy with our floor and will be contacting them again for other upcoming projects around our house.

Lance and his crew just finished a kitchen addition and remodel project for us, and I cannot say…read moreenough about his integrity, commitment to quality, communication, fair pricing, and flexibility. First of all, Lance stepped in when our original contractor had a medical emergency and could no longer complete the project. Lance was doing the footer work on our project and agreed to pick up where our contractor left off (with the same budget and timeline), and without much time to get to know each other and talk through our plans, I think we all crossed our fingers and hoped it would work out. It did. Beautifully. Lance navigated with ease and grace numerous city permits and inspections and so many supplier issues and architect flubs, including an incorrect measurement that ultimately required us to add a partial bathroom renovation to his contract. He personally checked on every aspect of our project, correcting work when it didn't meet his high standards and making sure his workers and subcontractors met deadlines and his expectations for workmanship. Every time I brought him an idea along the way, Lance was up for it and helped me figure out how we could make it work (much to my husband's chagrin at times!). When we called, Lance always answered, and he stayed in communication with us when we weren't on site, sending texts and pictures of progress daily throughout the almost 5 months of our project. After a few months, I trusted Lance to make decisions in my stead, and that says a lot, considering my Type A personality and specific design sense. He respects old houses and understood my aesthetic vision as well as my desire to preserve original elements of my 1940 cottage wherever possible. The end result speaks for itself. We consider Lance a friend now, but I think my hound dog Sadie misses her friend Lance and his crew most of all. Luckily for her, we have already called him about our next project.

Contacted Big Bear Construction via Yelp Projects December last year. I got a response within a few…read morehours. I spoke with Lance and he scheduled a site visit to inspect my parents house in Knoxville. After site visit, I received a cost estimate for repairing water damage to main bathroom floor and replacing old toilet. We discussed further details and proceeded with ordering the flooring, toilet, and bedit seat. During demolition, his crew noticed subfloor was also damaged (see pics). I was notified right away, they had to purchase subfloor and a change order was submitted. Work was completed within 2 days and my parents were very happy with the finished work. All billing was done electronically, and receipts were autogenerated. We have a few more mini projects in the house and will contact Lance again. 5 starts for Big Bear Construction! I highly recommend for all your restoration needs.

Crew did and excellent job replacing my old roof. Cost was good compared to other companiesread more

K&L replaced our roof and we couldn't have been happier with their service. Brandon was very…read morehelpful and knowledgeable and the crew worked hard and fast!! Thank you K&L!!

Recently needed a leaking roof repaired by the folks at Flow Roofing. Great Price! Great…read moreExperience! Great Communication before, during, and after the job! I had the roof repair, flashing redone, and gutter work done. Everything exceeded my expectations from time, quality, clean-up, etc! Highly recommend Flow Roofing!!! Eric K

Expertly finished the roofing job, for a veteran, that another local roofing coming scammed! They…read morehave my recommendation!

Re: Trinity Services, Roofing & Restoration in Knox. Almost…read moreFIVE months in on what should have been a week's worth of work to replace a wood kitchen ceiling and a porch rail. The leak from a severe storm happened in mid March. Here we are, now about to start August and the job is still incomplete. Whomever organizes the job and crew scheduling is in desperate need of being replaced, we believe that is Dale since he is the one dealt with. Demo began on March 25th. We had very nice pair of sub's show up to remove the ceiling and affected drywall. Once demo was done, "Mike" said that he was picking up the new wood that day and was bringing it to his shop where he could keep it safe from the rainy weather. There is where he would stain it and allow it to dry. He said he'd be back after the wkind. When that never happened and another full WEEK went by with no response or communication by Mike? His boss Dale was contacted. He claimed that Mike just "disappeared" and he was done dealing with subs. He added that he was personally going to pick up the stained wood from Mike's shop and deliver it to our home, himself. Well that never happened either! Again no word and no wood for another few weeks. Had WE not chased them down with numerous texts and phone calls? We still would be waiting. Dale finally responded and with an attitude, claimed they had to buy all the wood because it was never even purchased. He later claimed that Mike allegedly had a stroke and that is why NOBODY from Trinity had been out here for almost a month! They already had 50% of the entire job prepaid so you would think that they'd communicate this and send replacements out right away but nope! They did nothing. Just made excuses at every turn, including finally sending out a new "employee" named, Dennis, who said that they were really shorthanded and still had a lot of new jobs coming in, and were only hiring employees now, no more subs. I commented that Trinity needed to complete the jobs that they already HAD in their pipeline before taking any new work, especially when they were so shorthanded and in our case, had already collected half been paid up front. Dennis agreed and went on to repeatedly assure us that he was told by his boss that he would personally show up every day until the job was 100% done. He said that there would be no more working one or two days then pulling "no call & no shows" for days on end. I told him that this was great news. Well? That "I'll be here every single day!" lasted three days before we found out that he was now being sent to do other jobs and his brother was just hired on to take his place. When Dennis did return he complained about not having enough time each day due to my need to get chemo in Maryville. So I had my medical team rework their schedule and extend each appt for that week to be the last of the day so I could make life easier for Dennis. I also told him that he was welcome to come by at 7am instead of the usual 9:30 and that the added hours should give them full days during my week of chemo. So what did they do? Showed up at 7am, worked a few hours, took their half hour lunch breaks and left before 1:30 each day! So why did I bother to mess with my chemo treatments? It was a waste of time for me. I even allowed them to interrupt my wknds by letting them work on a few Saturdays. On the day when Dennis said he planned to begin painting the next morning? He showed up empty handed. He asked me to write down the color name of the paint because he forgot it and I did. It was over two hours before he finally returned and when the painted areas were dry? We saw that he used a gloss paint and not flat as the entire interior of the house is done in! How does a professional NOT know the difference between gloss and flat surfaces? When shown what a mess it looked like, this "professional" carpenter/painter said that he was never told that it needed to be flat. He was now trying to blame ME. I've seen entire cabins built faster than this company is able to handle and complete a job as simple as a kitchen ceiling and a porch rail. As for these issues? a drop in the bucket as they don't even cover them ALL. As a result? We would give this company negative 5-stars if this site allowed for it.

Trinity completed repairs on our home in a timely manner and for a great price. I recommend them…read more100% and will use again in the future.

Communication was excellent throughout the project. Job was completed within the promised…read moretimeframe. They were courteous, respectful, and provided valuable advice on tile maintenance. Overall i am extremely satisfied with the outcome and would highly recommend there work!

Barry was friendly, courteous and very thoughtful while speaking with us regarding new railing for…read moreour deck. He was thorough and clear about the detail. The crew he had install were genuinely kind, professional and quick to deliver a perfect job. People in passing have mentioned the deck just looks amazing. Cannot say enough about this company.

They were excellent and did an amazing job on my roof. They were here early and finished fast. They…read morealso made sure to clean up their mess. 10/10 would recommend over and over.