Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

Been coming here for years and would never go anywhere else. Dr. Schroeck is amazing and the front…read moreend staff made me feel taken care of (and not pressured to buy...what a relief). Worked with a young girl to pick out my glasses (very knowledge In them as I tend to be a little picky). This place may seem small and not as "over the top" as some places..but if you are someone who wants excellent customer service and professional eye exam...THIS IS IT!

I highly recommend gem City eye Care. The staff from the time you walked through the door were very…read morefriendly and helpful. I was able to get an appointment right away. Dr. Leszek was very patient, friendly and thorough. He was able to give me the perfect fit for contacts which I was able to receive anywhere else. one out of 10, I would definitely give them a 10. Very satisfied, Robin

I just had my annual exam and purchased a new pair of glasses. Gem City cares enough to have…read moreinvested in new optical equipment. Everyone there is incredibly nice. My new glasses are super light and comfy. I can finally see clearly without having to squint like a confused pirate.

Love Dr Jill! She takes her time with you and is very thorough! Great care and customer service in…read morethis office! I'd give her 10 stars if I could.

Trying to get an appointment for a new contract but first one is not until November. Need one…read morenow. Lost one too old to get replaced.

I had a scratch on my cornea and it was causing me immense pain. I made a phone call and they were…read moreable to squeeze me in and fix me up in a fast and professional manner. Everyone was very friendly.

I was on vacation from Chicago last month when my eye started hurting. I randomly called Bayfront…read moreEyecare at 8:30 am on September 21st 2022. I was sitting in a chair at the office having my eyes examined by 9:30. I was out the door with eye drop samples by 10:00! The drops gave me immediate relief. The staff was wonderful. Dr. Ayssa Conjack was professional and comforting. My eye healed quickly. Thank you to Bayfront Eyecare.

Dr Almeda was able to enroll me in a 2 year trial for my diagnosis. Not only did I get the "gold…read morestandard" treatment, there was no cost to me. The staff is always available and helpful. Highly recommend.

Great facility- comfortable waiting area with a TV at a volume you can actually hear. Restrooms…read moreclean and accessible easily from the waiting area. I had an appointment back to back with my husband but our appointments ended up being almost 2 hours apart. Dr. Sala was very friendly and thorough-alwAys go there for eye care.

Not at all willing to help you if something goes wrong. I moved and wasn't able to go back to the…read moreoffice but called to talk to them about how my right eye is consistently blurry and I have daily contacts but the prescription feels off/something isn't working. I was hoping they could help me figure out how to resolve the issue or find a new doctor without having to go through a whole eye exam again. The employee told me: "Quite honestly that's not my problem." I'd find a place where you can establish a good relationship with the employees and where they actually care about you as a person and not just the money.

this doctoris one of the best in the business. She very well may have saved my eyesight in my left…read moreeye. About a week ago I woke up with excruciating eye pain in my left eye. After unsuccessful visits resulting in a false diagnoses at both the Urgent Care center in the area and the ER, I decided to schedule an appointment here. she noticed what others had not- the beginning symptoms of the shingles virus appearing in my eye. I'm younger than the average shingles patient at 22, so I was really impressed that she caught this and recognized it for what it was. She treated me with the utmost care, taking significant time with me and listening to my symptoms. Anyone who has had shingles near their eye knows that a quick diagnosis and swift treatment is key to saving the eyesight and preventing lasting side effects. I am well on my way to a full recovery! I will never forget the wonderful work Precision vision did for me!