I saw Dr Imbrogno and had cataract surgery on one eye. I am very pleased with the whole…read moreexperience. The office is professional, helpful and I was put at ease. I would highly recommend.

I went to Contemporary Ophthalmology for the first time today and saw Dr. Emily S. Washek DO…read moreOphthalmologist. The staff was very friendly, polite & efficient and they are very thorough,

I had a scratch on my cornea and it was causing me immense pain. I made a phone call and they were…read moreable to squeeze me in and fix me up in a fast and professional manner. Everyone was very friendly.

I was on vacation from Chicago last month when my eye started hurting. I randomly called Bayfront…read moreEyecare at 8:30 am on September 21st 2022. I was sitting in a chair at the office having my eyes examined by 9:30. I was out the door with eye drop samples by 10:00! The drops gave me immediate relief. The staff was wonderful. Dr. Ayssa Conjack was professional and comforting. My eye healed quickly. Thank you to Bayfront Eyecare.

A thank you to Cheryl on West 38th in Erie for all the help she has and continues to provide. I…read moreworked with Shelly over the years when she was the manager and Cheryl has been just as great.

I've gone to Shawnee Optical for several years, and the eye and contacts exams are always top…read morenotch, but the last time I went, about 2 yrs ago, They ripped me off. I got my usual exams and they asked me what insurance I had, and told them I have Medicare. They asked for my card and submitted a claim online and then told me I had to pay $98.00 which is the normal price. I paid, and a couple months later, I get a bill from them, wanting another $98.00, saying my Medicare claim was denied for payment. I couldn't figure why, but paid it online. Then I thought about it and took that bill and my original receipt up to them and told them what happened. They would not refund me the extra $98.00 which I shouldn't have paid the second time. I will never go back to them. I was told they were bought out by a bigger company, and they don't care about the customer, just the money.

Love Dr Jill! She takes her time with you and is very thorough! Great care and customer service in…read morethis office! I'd give her 10 stars if I could.

Trying to get an appointment for a new contract but first one is not until November. Need one…read morenow. Lost one too old to get replaced.

Been coming here for years and would never go anywhere else. Dr. Schroeck is amazing and the front…read moreend staff made me feel taken care of (and not pressured to buy...what a relief). Worked with a young girl to pick out my glasses (very knowledge In them as I tend to be a little picky). This place may seem small and not as "over the top" as some places..but if you are someone who wants excellent customer service and professional eye exam...THIS IS IT!

From the owner: High quality eye wear specializing in Digital HD lenses.read more

It was bad from the get-go. The receptionist was condescending and curt. The person who did the…read morepreliminary exam treated me like a kindergarten student, although she was not as offensive as the front desk person. The optometrist was terrible. She struggled to explain basic concepts when asked for clarification. The exam was irregular, different from what I've experienced. She said she was unable to write a prescription and wanted me to see her ophthalmologist and then return. She became upset when I said I had my own ophthalmologist and repeatedly and rudely demanded to know his name. I found this very odd. She became flustered when I questioned the need to see her following the ophthalmologist, appointment. I randomly chose this place based upon proximity. The prices for cheap looking frames were outrageous. Avoid this business!

The most pathetic excuse for a doctors office. After switching to Hauser a year ago, they broke my…read moreglasses when attempting to change the lenses. The "replacement" glasses are the wrong prescription and they knew that. Now there is "nothing" they can do since It was a year ago. I have had to go weeks without contacts because someone in the office forgets to put my order in. This has happened more than once. Julie Hauser and her workers do not care for their patients. Avoid.

Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

giving this 2 stars because I can't even make an appointment because they don't value customers…read moreenough to talk with them. It's an AI assistant and she just can't understand that I need a later hour, not a different day. Forget about it. I will go to another eyeglass place. if this is how it is before I even get in there, forget it they won't value me

Absolutely the Worst Experience I've Had at Any Optical Provider…read more I'm not typically one to leave reviews--let alone complaints--but this experience with Visionworks was so outrageous, frustrating, and disappointing that I feel compelled to speak up. I've been wearing glasses for nearly 20 years and have never encountered such poor service. To start, I drove an hour to this location for an eye exam, only to wait 1.5 hours to even be seen. The exam itself took less than 7 minutes, and I then waited another 25 minutes just to check out. No explanation. No apologies. Just waiting. But it gets worse. I never received any notification that my glasses were ready for pickup. I had to call and navigate a painfully unhelpful automated phone system just to find out on my own. When I finally went in to pick them up, I discovered the prescription was completely wrong. I tried wearing the glasses for a few days, thinking I just needed to adjust--but I couldn't see clearly, read road signs, or even tell what was on caution signs. It was dangerous and unacceptable. When I called to request a recheck, I was met with rude, dismissive, and combative customer service. After waiting 22 minutes and 41 seconds, I was scheduled for a recheck the following Wednesday, only to later be told that the appointment would be completed in 30 minutes. Why couldn't I be seen during the time I was standing there, yet again waiting? Why wasn't that offered up front? Why was my original exam rushed, and why was there no urgency to fix their error? Today, I arrived for the recheck I was told was scheduled for "next Wednesday"--only to be told the appointment is actually NEXT Wednesday. Another hour's drive, wasted. The level of incompetence and unprofessionalism is truly astounding. To make matters worse, the new doctor was curt, unapproachable, and completely unwilling to communicate with patients or ensure proper care. This entire experience--from the exam, to the glasses, to the customer service--has been appalling. I've since refunded my glasses and now have to work with my insurance to cancel the claim, which I expect will be yet another drawn-out hassle due to this team's lack of urgency and accountability. I am giving this 1 star only because 0 is not an option. If you value your time, vision, or being treated with basic respect--go elsewhere.

Well... I'm extremely disappointed. Many weeks ago I called asking if they'd accept my out of state…read moreinsurance. I wasn't going to make an appointment if they didn't... They lady was unhelpful on the phone but after taking my insurance information they confirmed they accepted it. Only to show up for the appointment... fill out all the paperwork to find that they don't actually accept my insurance. I called for a reason, I didn't want to waste their time or mine. Glad to know they didn't care to actually check the first time. Don't waste your time....

Well, after looking at my Rx and letting me know that at l least my "vision didn't get any worse…read morewhich would be a tragedy", he said, the AM proceeded to call my insurance co and rather loudly share my name and personal details with the whole store. Not super professional, and I'd say in breach of confidentiality. Yikes. Liked the frames though.

Dr Almeda was able to enroll me in a 2 year trial for my diagnosis. Not only did I get the "gold…read morestandard" treatment, there was no cost to me. The staff is always available and helpful. Highly recommend.

From the owner: At Erie Retina Research, we are committed to advancing eye care under the leadership of Dr. David…read moreAlmeida, MD, MBA, PhD, board-certified ophthalmologist. Our clinical trials provide patients with access to innovative treatments at no cost, with no insurance required. Specializing in retinal diseases, we welcome individuals seeking solutions for conditions like macular degeneration, diabetic retinopathy, and inherited retinal disorders. With a focus on compassionate care and groundbreaking research, we strive to make every patient feel supported while contributing to advancements in vision health. Conveniently located in Erie, PA, Erie Retina Research offers treatments at the forefront of medical innovation for our community. Whether you’re exploring advanced care for yourself or looking to refer a patient, we are here for you. Contact us today to learn more about how you can take part in shaping the future of eye care. Together, we’re making vision breakthroughs a reality.