Visited this business for the first time yesterday. Was referred by the VA to get an updated…read moreprescription. From the friendly staff at the front desk, to the technician who checked me in and did the preliminary stuff, to Doctor Shonda Wood, I couldn't have been happier. I was treated with respect, professionalism, and friendliness. Everyone was super knowledgeable and completely on task during my appointment. The only interruption was when I had to use the facilities. My only recommendation for this business would be to upgrade their computer program to allow new clients to fill out the paperwork required on line prior to the appointment.

I went to one of the Optometrists in town who have a really beautiful dispensary (polished wood and…read moreexpensive designer frames prominently displayed along the walls); because they carry the exact brand of really sweet (expensive . . . designer) frames I like. We are talking a $900+ pair of glasses. I was a bone head and lost the pair I had, so I really needed an immediate replacement; as the prescription in my "emergency" lenses was a bit off. The optometrists are great guys. The staff are wonderful people. But their supply chain stinks (and I'm trying to be nice). My perception (and I'm a savvy business guy) is they offload everything to a wholesale laboratory where they apparently have NO swing; or, worse, they suck-up poor performance to get the best price point. The quality of the product delivered is acceptable, but they can't deliver in a timely manner. FYI - this was my second . . . and last . . . time to suffer through the seemingly never ending wait. Hey . . . I liked the people and frames. But never again. I hope the few dollars of savings are worth the tens of thousands they are going to lose; from me and everyone I am going to tell my tale. Because after nearly a month of waiting . . . I pulled the plug and told them to forget it. I went back to the guys at Dawson's; who have never failed me. And yet again . . . Rick and Larry delivered. I got a new prescription, an awesome pair of high-end digital progressive lenses in my favorite frames (which they don't carry, but we got around that), with all the fancy coatings, a new pair of Maui Jim digital progressive sunglasses, and new lenses for my "emergency" single vision frames; so I can see the super thin daily wear if I lay them down in plain sight (plain sight for someone who can actually see). I went in late Tuesday (after telling the other folks I was done) and had the "emergency" lenses the next day; so no more headaches. The prescription Maui Jim's were ready Friday morning. And they are awesome! The lenses for the daily wear were ready before lunch the next Monday. And it wasn't because I was spending way too much money. While I was discussing the purchase, that still has my wife angry with me, Larry told me to wait a few, quite a few as he didn't rush it, minutes while he assisted a woman figure out a good pair of glasses that would fit her very much smaller eyewear budget. They treat the folks with a tight budget just the same as an idiot, like me, who can spend way more than seems reasonable for eyewear. These are good people. I will never again stray. Go give them a try. They will earn your business. And no . . . they didn't give me a discount to write this. I'll show you the credit card bill! But I got what I paid for . . . product and service!!

Dr. Wilczek is very thorough in her exams and answers all of my questions and concerns. Her staff…read moreis excellent as well. If I have an eye issue outside my regular appointment, they always try to work me in. Look forward to coming here for all of my eye appointments.

I scheduled an appointment in Nov. 2023. I arrived at the appointment and was told that I wouldn't…read morebe able to see them until 2024. I was rescheduled at that point for an appointment on 1/3/2024 and received a card with the date and time. I arrived at the appointment at said date and time and was told "there's no doctor here" and "that wasn't us, we don't have a doctor here" and that I probabaly scheduled it with the wrong doctor. I explained that I made the appointment in office, this office, and she basically told me I was incorrect- although I have an appointment card confirming this appointment. She did not apologize. She was rude. And I would never come here if given the choice. Not to mention that the area of town this establishment is in, is not the best and the building upkeep is also not good. Awful service. Don't go here.

Dr. David Lewis goes above and beyond. He will even make parking lot calls when the need arises!read more

Dr. Lewis does a great job. He has done two cataract surgeries and my vision is clear as can be…read moreand he is satisfied withy my eyesight and during my annual visits has never recommended anything superfluous like lasik or new eyeglasses that I don't need. I have worn only two different pairs in 15 years.

I have worn glasses for over 45 years. The ones I purchased at this clinic was by far the most…read moreexpensive and WORST I have ever had. Inside of 6 Months they had to be replaced and are messed up again. They never offered to fit them to my face or even tried to make sure they fit correctly. I will NEVER go back and wouldn't recommend to anyone.

Dr Svensen is awesome. I have a family history of eye disease, and he took extra care to screen my…read moreeyes. Tests show that I am OK now, but we have to keep a close check beacuse I am borderline right now. Great presonality. I am glad to have him as my eye doc.

Impressed with Dr Bedsole , very friendly team and thorough eye examination. Definitely recommend!read more

From the owner: Dr. James Bedsole Eye Care is a trusted optometrist in Pell City providing comprehensive eye care…read morefor patients of all ages. Services include routine and pediatric eye exams, contact lens fittings, prescription eyeglasses, dry eye treatment, glaucoma and macular degeneration management, diabetic eye exams, and emergency eye care. Advanced diagnostic technology and personalized vision services help protect long-term eye health and deliver clear, comfortable vision.

make sure they order the right lens because I paid 200 and they came in wrong they lied said they…read morewas doing fast shipping did not do that now I'm driving can't see waiting order them on the 7th it's the 28. the fact they called said they was ready so I throw my old ones already ! just to go up there and they was wrong .wont give u nun until they come for they mess up or nothing smh

Awful experience. My…read morewife came here to get an exam. Got the prescription, and chose frames somewhere else. After the glasses were ready, she quickly realized something was very wrong with the prescription. She called Americas "best" to see what was wrong with the prescription. She talked to two separate people who told her "You just need to give it a few weeks" or "You just have the adjust to it". Even where the frames were purchased, they knew the prescription wasn't right. After talking to two different people, who, had they looked at the prescription probably would have realized it was incorrect, the second person finally saw that the prescription was wrong on paper. It should not have taken her talking to two people or that long for them to believe that something wasn't right. Incredibly disappointing.