Dr. David Lewis goes above and beyond. He will even make parking lot calls when the need arises!read more

Dr. Lewis does a great job. He has done two cataract surgeries and my vision is clear as can be…read moreand he is satisfied withy my eyesight and during my annual visits has never recommended anything superfluous like lasik or new eyeglasses that I don't need. I have worn only two different pairs in 15 years.

Dr Murrell has been our family optometrist about 30 yrs. His group is the best. They help in any…read moreway possible to make sure you keep "the vision". They go out of their way...like when your glasses need adjusting & to make sure you get the best treatment possible. Thanks Dr Murrell & crew!!

Dr. Murrell and his staff are very kind, helpful, and professional. I was so impressed with how…read moreDr. Murrell took the time to explain everything to me. It is obvious how much he cares about his patients. I have used other optometrists in the past, and now that I have found Dr. Murrell I will never go anywhere else.

I wish I could recommend this practice, but unfortunately my experience over the last year and a…read morehalf has been incredibly disappointing. I was originally referred here by my rheumatologist for baseline eye testing before starting Plaquenil. During my first appointment, the younger associate doctor diagnosed me with glaucoma and started me on glaucoma eye drops. After experiencing significant side effects, I returned and was later evaluated by the owner and head doctor of the practice, who informed me that I did not actually have glaucoma. He explained that my eye pressure was normal and that the appearance of my optic nerves was simply due to my anatomy. I understood that mistakes can happen, so I continued trusting the practice with my care. Unfortunately, the problems continued. My first glasses prescription was incorrect, resulting in about $150 spent out of pocket on glasses I ultimately could not use. Later, after being diagnosed with hypermobile Ehlers-Danlos syndrome, I asked whether binocular vision dysfunction could be contributing to my persistent double vision and vestibular migraines. I was told that I did have binocular vision dysfunction and, as I remember the conversation, the younger associate doctor said, "My bad. I should have checked for that before." Trusting that we had finally identified the problem, I again paid out of pocket for new lenses in two pairs of glasses. Those prescriptions also failed to resolve my vision problems. Along the way, there were multiple unnecessary trips to the office, including driving there after being told my glasses had arrived only to learn my order paperwork had been placed in the wrong stack. The reimbursement process has also been frustrating. I have paid $196 out of pocket for the most recent lenses. I was later told I would be reimbursed $133. When I asked why the reimbursement did not match what I had actually paid, I was told, "Well, he hasn't even written it just yet, soooo." That conversation was over a week ago. When I called again, I was told the check still had not been written. What has concerned me even more is my inability to obtain my own medical records. I have completed the required records request paperwork twice, emailed, called, and followed every instruction I was given. I am still trying to obtain the physician notes needed for another provider to continue my care without repeating unnecessary testing. At this point, the money is honestly no longer my biggest concern. The real cost has been the time. Time away from work. Time driving back and forth. Time waiting on glasses that never solved the problem. Time spent trying to obtain records that legally belong to me. Living with complex chronic illnesses already requires an enormous amount of time spent in medical offices. This situation became one more unnecessary obstacle that could have been resolved through communication and follow-through. I don't expect healthcare providers to be perfect. I do expect honest communication, accountability when mistakes occur, timely access to my own medical records, and a genuine effort to resolve problems fairly. I truly hoped this could be resolved privately. I submitted a formal written letter and continued trying to work directly with the practice before ever considering sharing my experience publicly. Unfortunately, after many months, I felt I had exhausted every reasonable avenue available to me. This review is not intended to encourage harassment or personal attacks against anyone at the practice. It is simply an honest account of my experience so that other patients can make informed decisions and so that anyone going through something similar knows they are not alone.

From the owner: Clinical Assistant Professor - diplomat American Board Ophthalmology -Only Local, Full Time Retina…read moreSpecialist in the Area -Diagnostic and Management Of Macular Degeneration and Diabetic Retinopathy - Sutureless Cataract Surgery With Premium Lenses -In Office/Outpatient Blepharoplasty (Upper Eye Lid Tucks -Medical, Laser and Surgical Management of Glaucoma -Corneal Transplant Surgery -Management Of Dry Eyes -Examination for Eye Glasses and Contacts -Most Insurances Accepted

For starters, optometrist kept running me down in front of my wife. Thought he was being funny but…read moretotally rude. Main problem though is its been over 3 weeks now and still no glasses. I called them and an optician said he would call the lab and get back to me, but I never heard back from him. Pitiful. Ive never had to wait more than 10 days before. Im about to demand a refund if I dont hear back from then in another week.

From the owner: Alabama Family Optometry One Hour Optical is a family owned, full service, discount optical…read moresuperstore. AFO1H provides one hour to same day service on most eyeglass prescriptions, all at affordable prices. Our focus is on the consumer, and how to deliver the highest quality eyewear for the lowest possible price. We carry over 1000 frames in our inventory and offer substantial savings on the most popular brand name and designer eyewear available. Our Prices Are So Low, It's Practically Wholesale! Using the latest in technology, we provide: Professional Eye Care Examinations, Contact Lenses, 1 Hour to Same Day Optical Services & Treatment of Eye Diseases. We know you will Love our Convenience, Service, Selection, and most of all our Value.

Dr Tyson is very thorough and professional. Diana and Chris are super, very helpful. I always have…read morea great experience working with them.

Walmart in Anniston Alabama manager is rude talked to me like a dog. Never gave me a chance to tell…read morehim the problems I was having after waiting three month on glasses I purchased and paid in full. 1/24/24 it's 3/23/24 still no glasses . He told me to shut up! Told me he did not care about my problems, told me to go somewhere and buy glass. I told him I was going to report him to corporate he said he did not care. I will see if corporate dose anything if not that may be why he said he didn't care. I had to give the store one star only because the staff was very nice and afraid of him.