This is a great optical experience. They answer any questions you have and have a nice selection of…read moreframes to choose from. Dr. Elahi was fantastic!

This is an awesome optometrist. Excellent same day service! The staff made me fell at home. Very…read moreprofessional and lots of eye wear to choose from. They also have same day contacts eyewear. Don't try the rest, just go to the best!

I'd give Dr. Rick 5I've been a patient of Dr. Rick since I was in the 5th grade and I'm almost 42…read morehe has always been kind helpful and professional. While his staff has been rude, inconsiderate,unhelpful, arrogant and instead of trying to help you,they want to send you to somewhere else instead of figuring out how to help you considering I've never seen another eye doctor claiming no appointments yet get a phone call claiming they had an appt in just 2 days

I recently had an eye exam and was seen by associate Britney she was very professional…read more knowledgeable and helped me with a pair of glasses that fit me. She even helped me a couple of times with some to get me dialed in . Although the glasses cost as much as a ounce of gold. she was great. I really enjoyed the experience or should I say service that Britney provided. That said I think if they can make that much money on one pair of glasses, Britney deserves a raise for her professionalism knowledge and kindness I said what I said Thank you Hurd

Dr Lamar and Dr Gordon provide great service. The office atmosphere is excellent and I highly…read morerecommend Family Eye Care!

I just wanted to say that I have had a few problems with 20/20, but after my visit today I'm sure…read moreI'll keep going there. I spoke with Amy when I walked and she was super helpful and understanding. She was able to fix the problem with my contacts, even while taking care of other patients. Anytime I go back I'll be sure she's working before walking in. The 5 stars is for Amy. Thanks again

I went to 20/20 to get my glasses fix then man going to say they might not be able to be fixed but…read moreI need to wait .so I did I Kidd u not 5 to 6 people walked in / out he didn't even wait on those people a man came in to get his glasses fix the young black women took his glasses to the back and brought them right back to him the same man still didn't get up and take my glasses to the back he got up but still didn't get the glasses the young lady ask me did I need any help I told she took my glasses to the back the lady was in the bathroom so I still had to wait so he going to say I was just about to take them to the back so we wait on the lady to come out the bathroom he still didn't take my glasses the young lady did take back then brought back and my glasses worst than I gave to her what kind of people y'all have working .

Booked an appointment last minute as I needed to update my contacts and glasses. Best decision…read moreever! I am able to see so much more clear and crisp then I have ever been able to see. Super friendly staff.

Amazing visit with Alechia the Optical Manager and Dr A the Optometrist. They were able to show me…read morewhat I needed and tell me what I didn't. They had some amazing brands of glasses including RayBan and Oakleys and some top notch state of the art exam equipment that took a photo of the back of my eye and digitally.

No permanent Dr. last time I was there so you couldn't us your insurance for eye exams. You could…read morewhen you picked out glasses and order contacts. They were all pretty nice and I believe I would return when needed.

Worst customer service ever. They sell you a warranty, and then when you need to use it they YELL…read moreat you and try anything not to use it. Won't return phone calls, won't call you when things are in, gives the items to someone they don't even belong to and then say you picked them up. Go pay a little more money somewhere else and be happy and know you don't have to deal with these people.

It is a clean friendly place; the staff are curtious. The downside is they don't have vapes for…read moresale anymore.

The staff at cloud 9 are some of the sweetest people I've met down here. They're able to help with…read moreevery question you have! They're definitely my go to stop for everything! Thank you guys so much.

I came to this so called Dr able to read a newspaper. After cataract surgery and uncharged lens, 4…read moremonths half blind, laser cleanup of implant lens ...months more and finally new glasses...$1600 for glasses and sunglasses...I can't read a book much less newspaper. TV news crawlers are impossible. My "surgeon" denies that I see worse now than before surgery...dismisses all I say. Get out of Monroe and see an ophthalmologist that doesn't lie about his results. This changed my life...forever. I likely will never read a newspaper again. Interstate signs are legible but street signs are green...that's all! Dive to Jackson and see a Dr associated with Ole Miss Medical School. Phil

worst!!!!! never saw a real doctor until my fifth (thats right 5 times) going back after four bad…read moreprescriptions and cost me over $300.00,. lied to insurance company, my insurance company finally intervened and forced them to refund my money and theirs. worst, worst worst, they sign doctors name on prescriptions when you never saw a doctor. dont go to haik humble heard so many complaints similar to mine.

I've had vision problems since I was 4 years old. I despised going to the eye doctor until 2 years…read moreago when I came to Visionworks. You have the option to make your appointment online, quickly and easily, which I like. As soon as you walk into the storefront, someone at the front desk will send you back to the waiting area. The times I've been in, there has been a very nice woman in the office named Amanda. She'll give you a few papers to read over and sign. It takes 5-10 minutes, max. You can decide whether you want to have your eyes dilated or let them use the Optomap. Optomap is 30 dollars extra but completely worth it, to avoid having your eyes dilated. After doing a few eye tests, you'll go back into the waiting room until Dr. Sasser comes to get you, which will be just a few minutes. He'll call your name and take you to the exam room. If you like a chatty doctor who wants to ask you a million questions about your personal life and tell you all about theirs, he is not the doctor for you. He's all business, WHICH I LOVE! Don't get me wrong, he's very polite, but he wants to be your doctor, not your friend. After the exam he'll explain his findings and ask if you have any questions or concerns. After that, you're pretty much done. You'll head back to the waiting area and pay your bill. From the time you walk into the store to the time you checkout, it takes about 30-45 minutes. All the staff I've dealt with has been very nice and helpful. I like that it's a small office, easy to find your way around, they don't overbook, & Dr. Sasser is more worried about your eyes than where you're going on vacation. He has always gotten my prescription just perfect. I've had issues with doctors not being able to do this. Also, they always have promotions going on so you get your glasses/contact lenses at a discount.

A very good example of a very bad place to do business.   Don't be fooled…read more The gentleman working their front desk on the afternoon of 11/30/2017  was so callous and arrogant, I  felt embarrassed for him. Is this how you treat people excited to spend a few hundred dollars with you?     He made me feel like I wasn't "good enough" and  the $362 I spent that day was with your competitor.  I know my paltry sum doesn't amount to much, but neither does the way you talk down to customers. I don't know what it was.  Upbringing? Poor management?  Poor hiring practices? All of the above?  Probably so. They need to clean house at this place and they know their sales numbers reflect this.   Sure, I read the bad reviews, I just thought I'd give them a chance. Don't regret it like I did. If this universal truth holds any water: Good companies with good products have good customer service in place to boost the experience, then save yourself the humiliation and stay away from this bad company.