I called Visa Network with some questions about getting help with obtaining a visa into Vietnam. The representative I talked with - Vanessa - was really helpful. She was very pleasant and I clearly felt she was interested in giving me the best guidance and advice possible. I still don't know if I will try to do an eVisa myself through the local Vietnam Consulate or go through Visa Network and I told Vanessa that. She said she understood and she still encouraged me to call back if I have any questions whether I go through Visa Network or not. Very good and wise customer service. Kim read more

While I was so busy nagging my boyfriend to get his passport renewed 2 months before our Europe trip, I forgot to check mine... no, I was very sure that mine was expiring in 2024 so I decided not to check. 5 weeks before my trip, I happen to take a peep at it and completely freaked tf out. Due to the long processing times, there was no way I could get my passport back in time for my trip. I spent 3 days from 5 AM - 8PM calling the Passport Agency to get an appointment. Nothing, they had nothing. And if they had something, it was in the next 24-72 hours in another state. After doing some digging around, I came across Visa Network. If you're ever in a pickle with your passport, forget every other agency, just come to them. A few reasons as to why you should choose them as your new passport agency: 1. They reassured me, listened, asked me about my trip, gave me advice and next steps. They made me feel so valued and heard. 2. They are extremely personable, empathetic, organized, thorough, transparent about their prices (which are reasonable compared to other agencies charging to $800-$1000's), and they returned my calls and messages in a timely manner. 3. I sent out all of my paperwork and old passport on June 26th, I picked up my new passport today (July 13th). I had chosen for my passport to be expedited in 4-5 weeks but they got it back to me in 2 weeks + some days. 4. I opted to go pick up my passport in the office in SF. The office is easy to find, garage parking wasn't too bad, and the team had me open my passport there to ensure it was correct. I was extremely worried about giving such an important document to some stranger who might mess it up, overcharge me for their services, and not get my stuff back in time, but they proved me soo wrong! I cannot thank Marcus and his team enough! I was a ball of anxiety and stress for days. I don't know how it's possible that he got it back to me so quickly, but he did the damn thing. Thank you again, team Visa Network! read more

I first contacted Visa Network after a standard passport renewal by mail fell apart when I received a letter back from the Passport Center informing me that I didn't include my passport book in the renewal envelope. I did include it. So, now, the expiring passport I mailed in for renewal was lost. The standard renewal process was now off the table. I freaked-out. I called Visa. Marcus from Visa was so very nice, calm, and helpful. I was now going to need to do a new application for a passport no matter what, but I had time, so I tried to go down the standard path on the new application I now needed to do. I scheduled a visit at a passport agency at the earliest I could and went. I was able to overnight the new application to the Passport center and thought I was going to be okay. After checking my passport application status daily for weeks then into months, and as my international travel date approached, I started to lose all hope it was going to work out. I reached-out again to Visa and let them know I was going to need their help. Two weeks before my travel, I toughed it out on the Passport Information phone line after hours and hours of waiting on-hold to alert them I needed the passport application processed and my travel was within two weeks. They acknowledged but were non-committal. The date on that application was now 4 months (16+ weeks) prior and I had no confidence and they could not get me an in-person meeting with an agency. They were overwhelmed and frozen. Connecting back with Visa, I followed their excellent checklist of required documents and collected all the items I would need. I moved through the process with them. I had to scramble on my end, but I did everything they needed me to do and got them everything they needed. Visa called me yesterday to let me know they had my passport and I quickly drove down to get it. Every member of staff that I talked with on the phone and in person could not have been nicer. They made it happen after months of stress and drama, I am able to attend a family wedding that felt like it was going to be impossible. Thanks Marcus and team! read more

I have relied on Visa Network literally for decades to help me with visa issuances and passport renewals. Given all the uncertainty and confusion in D.C. at the moment I returned this time to have them manage my passport renewal and once again, they exceeded my already-high expectations! And a special shout-out to Marcus who made the task smooth and effortless - and of course caught a tiny, but critical detail I would have missed had I tried to renew my passport on my own. He and Visa Network are truly the best of the best! read more

Hi, I am Kanakaraj Selvakumar, an entrepreneur and IT professional. I am grateful to mention here about Marcus and Vanessa in Visa network for their outstanding customer service. Yes, when I was in need to renew my US Passport and to travel India in another couple of weeks. My passport had some restrictions and was a little complicated to understand. When I browsed on google for best customer service, I found Visa Network and when going through their reviews, it was so impressive. I just contacted them, and they researched and called me to their office in Market Street and discussed. They took all my documents and consulted the passport agency and came back with options which were amazing and surprising for me. Yes, they asked me to go for renewal and get my passport within 3-5 Business days. Even though their fees were a little expensive, I thought they deserved it. For my pleasant surprise, they called me on 4th day and informed my passport is ready for another 10 years validity. I would say their customer services are beyond my expectations. I would strongly recommend their services to my Client's and IT vendors to use Visa Network for their requirements. Marcus, I need to mention a little more about him. His customer relationship management skills have some sought of magnetic power to attract many clients towards him. His humble, respectful, good attitude, smiling face makes you so comfortable discussing your situations with him. Thank you, Marcus. I wish him and his team the very best of luck and success in the future. read more

Marcus came through for help with my UK tourist visa application - very dedicated and helpful

Called ahead to establish a connection and let them know my travel situation, downloaded, printed and filled out all information. Went in person to deliver documents on a Monday, got a call Friday saying Passport was already completed. Very fast, very helpful & snacks/coffee included in person :) Much Appreciated! read more

The guys are 5 Stars ++++ When you need a passport in less than a week - they will calmly guide you through the process. If you follow the instructions, you will get the passport. My advice is to show up at the recommended post office by 6 am. Be first in line. You can wait indoors it is safe. Visa Network is the best! read more

Marcus saved our trip! 10 days before our trip we realized my husbands passport was expired. It was impossible to get an appointment at the agency so we started to panic. Thank goodness I found Visa network here on Yelp and they were able to help me right away! The office staff is very kind and helpful! read more

First of all, Visa Network is located in a beautiful, old San Francisco building, The Flood Building. You walk in and you can practically feel the history. Marcus has been so helpful with getting a little passport issue straightened out. Professional. Thorough. Kind. All told, the process will be about 36 hours. If you need passport and/or visa assistance, go to Visa Network! read more

Going to add to the list of reviews here. If you're like me, life got in the way, and you forgot to renew your passport, and you need it ASAP. I was skeptical and after calling for an appointment, the only place that I could get was on the day AFTER my flight and in Seattle. I looked around for passport services, and many charge exorbitant fees. Many seemed sketchy or just like they were in to hustle people and take advantage of people's desperation. With the amount of glowing reviews and the offer for a 48-hour turn around and few options, I decided to give Visa Network a chance. I was absolutely heartbroken before calling thinking I was out of options but Marcus was calming and assured me I would have my passport by the Wednesday before my trip. Honestly? I didn't believe anything until I had the passport in hand. I went inside the office which is clean and unassuming but was serviced quickly, and I was able to get my photos done with them easily. I did not need to get anything else. Since I had my passport in hand and had not started the process, it was simple. I turned it in on Thursday, they had their meeting with the consulate on Friday and I had my passport done by Tuesday afternoon when I got a call from the office. I couldn't believe it until I went in on Wednesday morning and, sure enough, had my passport! Incredible service and turnaround. Everyone is extremely kind, and they know what they're doing. If you're in a desperate situation or just hoping to have someone work the process for you, Visa Network is absolutely the company to do it with. While I don't hope to do any more 48 hour turnarounds, I know if I need any more passport services in the future, I would absolutely go to them first. Highly recommend this service if you need a quick turnaround. read more

Planned a trip for my family over the holidays and my dad realized his passport had expired! With a little over a week before our flight, I was able to contact Marcus through Yelp over the weekend (off business hours) and he gave me information and even his number to contact. Monday came and with no appointments available at the federal agency, I gave Marcus a call and he was able to move another client to fit us in since our deadline was approaching fast. He was easy to speak with over the phone and explained the entire process. They allowed my dad to come in and ask all the questions he needed to feel comfortable with their service as well. 48 hours later, just before the Christmas holidays (and fed agency shutdown), they called to inform me they've received the passport! They included the federal agency receipts, and gave us back all our documents. I cannot thank them enough for saving our trip, since its the first out-of-country vacation my family has taken together since 2014. Amazing service! read more

Visa network are passport miracle workers. Wonderful people to work with, they are so kind and reassuring, especially when you need an urgent passport renewal in a few days like I did. I will always use visa network to renew my families passports and advise you to as well. read more

They are amazing. I can't thank Suki and the people at Visa Network enough for saving our trip.

Within two minutes of being on the phone with Marcus, we both realized I didn't need his services after all, yet he spent 20 minutes on the phone with me explaining what I need to do for my passport appointment in the federal building. I was so impressed by his professionalism, his desire to help me, and his expertise... What an amazing human... Made me feel better about humanity! read more

Very nice workers Hispanic male with glasses was very friendly helpful thanks visa pro

Came in to renew my passport .Very good service , they were very nice and professional. Also very quick . They also take picture on site .

These guys SO rock! I was in a jam, passport lost at 1030pm at night, missing my flight and they got me a passport next day. Got on nxt United flight that night. They got me my passport in 12 hours! Marcus you rock! read more

Marcus and George are amazing! I can not recommend them and the team at Visa Network more, truly great guys who were able to help me expedite getting my boss's passport renewed. My boss realized that his passport only had 2 blank pages left before he was about to fly out to Asia. As you can no longer add on pages to passports, we had to get his passport renewed. He left me know Friday mid morning, and by Friday afternoon my passport application packet was picked up from my work by George. It was processed within a day and was personally delivered back to our office by Marcus. It was such a easy process. Will definitely use them again and would recommend their services to friends and family. read more

I cannot say how appreciative I am of George and his team. I needed a passport renewal and visa in 2 days, they came through with flying colors. George met me at SFO airport to drop off my passport to me during a small layover. When my incoming flight was delayed he talked to United to let them know I was coming and would be late then picked me up and drove me to the international terminal so I could make my flight. These guys are top notch, I would recommend them to anyone! Its so hard to find someone who cares for a customer like visa network does. I am beyond impressed. read more

I have used Visa Network for a variety of passport work (all individual, not corporate) from a really quick turn-around job (needed a passport renewed in 4 days) to a name change, to a child's first (and second) passport. All the work was done expeditiously. Their website is clear (there is no question about what forms to fill out) and, if you do have a question, their staff is very helpful and courteous. I will continue to recommend Visa Network to all my friends and colleagues in need of passport and visa assistance! read more

We had to get 5 visas to China, which was a complicated, slightly stressful process. Visa Network made it as easy as possible and despite some hiccups in the process (on the end of what the Chinese consulate wanted from us) Visa Network got it done in two weeks. Flying to San Francisco from Seattle, waiting in line all day and then having our initial application rejected would have been a nightmare. Thankfully Visa Network took care of all of that for us and it was worth every penny. read more

This is an easy five star review. Elias on the phone answered every question I had. I was nervous about turning over my passport to this business, and then depend on them to fill out the forms correctly, get it to the Chinese Consulate and back. I can say now my fears were entirely misplaced. Applying for a visa to China is not easy (I am a lawyer). The rules on the website are not clear, and much of it is word of mouth. This company does this all of the time. I thought I had to appear in person given the tight deadline with my flight bookings. I waited hours outside the consulate to get in and gave up (this consulate actually is just very busy, they're efficient at processing). All of that was unnecessary. Visa Networks does this all the time, and has done so, for years. For a modest fee I didn't need to stand in line to drop off my application or pick it up from the consulate. Visa Networks actually discovered that my wife's driver's license was expired (CDL is required for traveling with minors), and helped me with a workaround. If I hadn't had used that, I would not have noticed that, and in all likelihood the consulate would have rejected by application and I would not have had a visa in time for my flight. Elias learned of the big lines this time of year, predicted it would take three days to get the visa, not two, reduced my expedite fee, and he was right! The office itself is conveniently located in the Flood Building very close to the Powell Street BART. I think the normal fee is $75 without expedite, the expedite is not much more. I am not sure why someone would wait hours and forego the advice of this company. Spend the $75, go to Baker Beach for the morning, and rest assured that Visa Networks will get the paperwork done right. read more

These guys are good! Very responsive, and they happily give you updates on your travel visa status on the phone. It might be cheaper to go down to the consulate and get a visa yourself, but you will end up wasting a day waiting in lines (just try getting one at the Chinese Consulate in SF someday). Also, if you're in a hurry and have to do a last-minute visa application, these guys will do it for you. It ain't cheap-- but cancelling a trip due to lack of a visa at the last minute is more expensive. Another bonus is that now they have a lot of the application forms on line, which you can download and fill out in advance. You just download the forms, fill them out and sign them, then fax them with your order form. You then FedEx your forms plus your passport and a passport photo to them, and they take care of the rest, FedExing your passport with the required visa back to you a short time later. Awesome! read more

Extremely responsive, friendly, and willing to walk you through the process as it can be confusing. Marcus helped me over the phone with a patient ear and an eagerness to help. I received my visa within 14 days without expedited service for a little over $200 plus some shipping costs. Thank you! read more

I work at an international company where execs need to get to many African countries pretty quickly. Every time I contact Carroll right away and we are able to get the visas quickly. I am always very nervous because letting the execs know that they must cancel their trip because of some visa error is NOT something I want to do. However, there has never been as issue. He's great and would not hesitate to recommend him. read more

Marcus was very friendly and helpful! Did everything to expedite my china visa in 24 hours. Great services.

In a word - outstanding!! I travel extensively for business and have used a variety of visa and passport services. Visa Network is the best bar none. Recently they helped me solve a visa problem where I needed to apply for a visa while I was traveling internationally and had no time between trips. George, the owner, came up with an excellent solution and had the issue resolved within 24 hours. The service I used in the past told me 7 days and wanted to meet me in the airport with my passport prior to my departure for the second trip. If you travel for business on short notice and need expedited visa or passport services, you cannot find a more efficient, proficient, knowledgeable, or professional agency. read more

Excellent visa service. I have used them many times over the years. Expedited service available and reliable.

I use Visa Network all of the time for the travelers at work. Great communication. Able to do rushes, and they know people at the consulates, and that helps. Have been using them for years now, and no issues whatsoever! read more

I would highly recommend them! My company has been working with them for quite a while now for both visas and passports and they really do a great job. Their staff is extremely knowledgeable which is reassuring when dealing with last minute travel plans. Plus they provide a fast turnaround which is essential to us. read more

This company deserves 5 stars (at least). I have used other visa services in the past, but I have never had one be as responsive and efficient as Visanetwork. I had a complex situation involving a China Visa and the unexpected passing away of my father - the China Desk (Mary) were fantastic. Its wonderful to have a company which not only exceeds expectations, but they answer phone calls and emails promptly. read more

We have had to get complicated visas to Brazil. These guys are the best. I highly recommend them.

I agree. These guys are great! Incredible service. Every time I called, the person helping me was friendly and helpful and answered all my questions. Originally, I was just going to apply for a one-time tourist visa, but folks at Visa Network advised me how to apply for the new 10-year tourist visa for China. Even though I chose normal processing time, not express, my passport was back in my hands in seven business days, and I did get the 10-year visa. read more