First and foremost, this place has NO business having the word "Express" in their name.
I chose this urgent care because they could do on-site xrays and they accepted online 'reservations'. When I got there, I was summoned to the desk pretty quickly (a good sign, I thought) though I was a little confused bc I had 'pre-registered' online and didn't think i had to register again.
I was told by the pleasant front desk person that i would be called. Little did I know 1 hour and 45 mins would go by, before I finally had to say something. At that point, I mentioned that I had a 11:30 appointment and it was explained to me that it really wasn't a true appointment. (Then why have this feature?!?). She checked her schedule and told me that I would be called next. (I had invested significant time already and had a specific needs so I couldn't just to go any urgent care).
Another 45 mins ticked by (and by the way, others who were there before me had still not been called so I wasn't THAT surprised to not be called next) and I went to the front desk again. A different front desk person said she would 'see what was going on' and again came out and said I would be called next. Thankfully this time, I was called within 10 minutes. But when I walked back it didn't seem as if any of the staff was in ANY hurry in caring for the patients.. They were basically seeing one patient per hour almost. There was NO URGENCY whatsoever to get people through. Granted, they were friendly and APN that i ending up seeing was nice and caring enough. Ultimately, I accomplished what I wanted (xray and meds) but felt I had to pay the price with 1/2 of my day. By the time my visit was over, it was 4.5 hours in!! Completely unnecessary!! read more