dr. laurie has been our vet since we moved to the area in 2010, on the recommendation of a mutual…read morefriend, back when she was operating as a mobile vet. the brown dog, or Little Brown Dog as the vet staff knows him, loves dr. laurie. of course, this is coming from the dog version of grumpy cat, but it's worth keeping in mind that LBD was a rescue with some definite psychological baggage. dr. laurie and her staff have been great in dealing with his anxious/sulking/defiant personality, and are very quick and efficient in completing the less than enjoyable tasks. (seriously--we had some blood work done a few months ago to confirm a thyroid condition, and she was done before he even figured out what was going on!) since she has moved to the main street veterinary clinic, we've visited a few times for follow-ups, vaccinations, and recurrent skin infections. the clinic itself is bright and clean, the staff are friendly and helpful, and we've never had a problem getting an appointment quickly. the fees and medication charges also seem really reasonable, especially for the quality of care they provide. i can't recommend dr. laurie enough! we're sad to be relocating, because it will be difficult to find someone as caring, professional, and conscientious as she's been!

Falsely told me that my animal did not have cancer twice. Verified by another local veterinarian…read morethat animal cancer had spread. My animal suffered in death.

Very disappointing and unprofessional experience with Dr. Matthew Watson and the team at Blacksburg…read moreAnimal Clinic I brought my dog to Blacksburg Animal Clinic today for a scheduled veterinary appointment, and unfortunately, we were not even seen because of an issue involving a $300 balance that I believe should have been handled directly with the ASPCA. A few months ago, my cat had cancer and required surgery on his ears. The ASPCA in Roanoke agreed to pay the $300 balance, and I provided Blacksburg Animal Clinic with documentation stating that the ASPCA would be responsible for the payment. The front-office employee who was working that day was the same person I spoke with today. She had originally scanned the documentation into their system and also spoke directly with the ASPCA representative by phone while I was there picking up my cat after surgery. I was told the ASPCA would be sending the clinic a check in the mail. Today, before my dog's appointment, I was suddenly presented with a statement saying that I still owed the $300. I explained that the ASPCA had agreed to pay this amount and that I had already provided the clinic with documentation confirming that arrangement. At first, I was told they did not have the paperwork on file. Then, after I explained that I knew it had been scanned into their system, they acknowledged that they actually did have the documentation. I also explained that I am disabled, live on a fixed income, and simply cannot afford to pay an unexpected $300 balance that I was told the ASPCA was responsible for. I was not refusing to pay a legitimate bill; I was trying to understand why I was suddenly being held responsible for a balance that had already been arranged to be paid by another organization. While I was speaking with the front-office employee and trying to resolve the issue, Dr. Matthew Watson came out and asked, with what I felt was a very obvious attitude, "Are we still doing this?" referring to my dog's appointment. I told him that I was willing to proceed with my dog's appointment as long as I was not being made responsible for the $300 that the ASPCA had agreed to pay. I explained that I simply wanted the billing issue resolved and did not feel comfortable accepting responsibility for that amount. He then essentially told me that if I didn't like the situation, I should take my dog to another veterinarian. He opened the front door and told me to go to the other vet. I have never been treated this way at a veterinary clinic. I was not yelling, threatening anyone, or refusing to pay a legitimate bill. I was attempting to resolve a billing/documentation issue that appears to have resulted from the clinic's own failure to properly maintain or process the paperwork they had already received. What is especially upsetting is that I clearly explained that I am disabled and live on a fixed income. Instead of showing understanding or professionalism and trying to resolve the situation, I felt dismissed, embarrassed, and essentially pushed out of the clinic. I cannot speak to whether this legally constitutes disability discrimination, but I absolutely felt that my disability and financial circumstances were not treated with appropriate consideration. My concern is not simply the $300. It is the way this entire situation was handled. If the ASPCA payment had not arrived, the professional response should have been to contact the ASPCA, review the documentation, and work toward resolving the discrepancy--not confront me immediately before my dog's appointment and then have the veterinarian tell me to take my dog somewhere else. After being a client here, this experience has completely changed my opinion of this clinic. I will be taking my dog elsewhere. I hope management reviews what happened today, including the documentation regarding the ASPCA payment and how I was treated when I questioned the balance.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

We were traveling through the area and my senior dog ripped a toe nail out. This clinic fit him in…read moreat short notice and they were so kind and friendly. They checked out all of my concerns and were very patient with my dog who doesn't always act nicely at the vet. Another thing that was very helpful is they cut up the medicine for us. Since we are traveling it definitely made things a little easier.

I brought my dog in to be evaluated for vomiting and clearly informed Dr. Matt McCormick that my…read moredog is reactive. I requested and placed a muzzle before the exam began. During the physical exam, instead of asking me to assist with restraint, which has worked well with other veterinarians, Dr. McCormick began pinning my dog firmly against the exam table in an attempt to control him. My dog became extremely distressed and ultimately urinated and defecated during the restraint. The level of force used felt excessive given that his anxiety and reactivity had been clearly communicated. I had to intervene and remove my dog from the situation. I understand that reactive dogs can be challenging to examine, but I expected a more collaborative and low-stress approach. Based on this experience, I will not be returning to this clinic.

Once you get to the back, the Vets are quite good. But the front desk is still--after…read moreyears--difficult to put up with. Poor communication. Too, the pricing is terribly high. They started some years ago going over a pricing estimate and that helps. One reason the pricing is so high is that it is a 24/7 emergency clinic. Make an appointment if you can, and the pricing is a bit lower. In an emergency be prepared to pay, but keep in mind the vets are good there.

Recently I found two kittens abandoned on the side of the road. I was unable to take them in and…read moretook them here to get help. In an attempt not to stress the kittens out further, I offered to leave the crates I'd caught them in with the clinic for a few days. They assured me that they would be returned to me fully sanitized and put together. Today I went to pick them up and they were returned to me covered in crud and hair and debris, very clearly not cleaned, along with missing over half of the screws needed to connect them (There were 18 total, 8 were returned). When questioned they said they had cleaned one of them (but not the other?) thought both were in a deplorable state. I cannot speak of their pet care, but their customer service is patronizing at best and I would highly recommend triple checking any equipment you leave with them as they do not seem to care what condition it leaves in.

Dr. Young is great! He's very quick while also being thorough. He loves to see the pets that come…read moreinto his clinic and is great with our dog, Kaylie! He's extremely kind and does a great job calming her when she gets nervous. He's also very knowledgeable and happy to answer any questions you have. He has very good prices on all of the services we've received. If you're looking for a great vet that won't break your bank definitely go to Dr. Young!

Visited Dr. Young on Monday an hour before they closed to get some flea medication for my three…read moredogs. The Vet only spent a few mins with my girls as I expressed my concerns about some dry skin. He gave no recommendations or medication for her skin. I was promptly sent to the front where they told me my bill. I was surprised at the amount so I asked about the meds and how long it last. They said only a month. I requested something that would last longer since I was shipping out in a month. They finally gave me bravecto which last 3months. I then had to write two different checks because the woman upfront wasn't paying attention to the total nor was my bill itemized. I have no idea how much the visit costed. I called before I showed up and was never informed that they only accept cash or check. Would have been nicer to know that before hand. Walk ins are convenient but there is no compassion at the front desk.

Professional and compassionate care. When there is a concern they will make sure to help and even…read morefollow up the next day or two.

Dr. Freeman & Lawrence took care of my cat for 17 years. When it was time-- they provided a…read morecompassionate end in a nice environment for me to grieve. They loved her as much as I did.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

Marjorie Lewter is awesome. We wanted the best possible old age for our beloved sheltie without…read moredoing anything invasive. Immediately after starting treatment with Dr Lewter our dog felt and looked better, she was happy and had her old zest for life. Several more years of quality life we had with our dog . When she died at 16 Dr Lewter helped us give her a natural death at home. Our new dog is now a patient of Holistic Veterinary. Dr Lewter has helped us sort through all the available vaccines. I make my own dog food and she has given me guidance. When our puppy got into trouble and burned her tongue, Dr Lewter treated our collie . No trauma. We all got on the floor with collie as she was given fluids and there was an ease and wellbeing .

From the owner: Holistic Veterinary Consultants was created to serve the needs of large and small animal owners in…read moreBlacksburg, Christiansburg and New Castle, and surrounding counties. Basic veterinary home care is offered with an integrated approach to animal health. Acupuncture, botanical medicine, and nutritional therapies are available in conjunction with conventional medicine. Veterinarian, Majorie Lewter's goal is to offer conventional and alternative medical therapy to her community for pets and livestock. The best possible veterinary care can usually be given in the home environment using all the methods available for preventing illness and enhancing wellness.

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

I brought my dog there because of weight loss and a hard mass on his side. While vet was doing…read morephysical examination she said she couldn't feel anything that wasn't normal. Saying that was part of a dog's anatomy and not to worry. I felt relief after hearing this and waiting patiently over the next month hoping to see him gain weight, which never happened. Once I witnessed his puppy energy starting to decrease and appetite slowly fading, I setup an appointment at a different vet. During the week I had to wait before they could see him, he really went downhill, and died the very next day after that vet visit. The mass on his side was a cancerous tumor that grown so large it had taken up all the space in the lower part of his body. I felt something was not right the day I first saw that bulge on him. Took him to Riverside that same morning. Now I'm left to wonder, would he still be alive if the vet knew what a dog's anatomy should feel like. I feel that should be basic knowledge if you are a professional small animal vet. I trusted she knew what she was doing. and now my 1 and 1/2 year old puppy is dead. Im heartbroken.

This was the first time I took my kitten to this vet. The staff was very nice and very helpful with…read morethe new animal check in process. The doctor that saw my kitten was very sweet and explained everything to me. It was also a very good price.