Rude! Office staff! Rude! Gave advice on how to treat my dog! Told me to google it! I…read moreexplained to her that she nor I went to vet school!! Therefore, put the vet on the phone or office manager! Then she told me to go back to my other vet since the prices are the same!

On Tuesday, April 4, 2023, I took my cat to the Main Street Veterinary Clinic because of my concern…read morethat he was having increasing difficulty eating and retaining food. Dr. Schindler examined him and concluded that the problem was likely his age (nearly 17 years old). She offered blood work to identify any problem(s). I stated that costly blood work would not be beneficial (given the cat's age) and because I did not want an intrusive intervention; I was solely interested in providing comfort, if possible. The doctor suggested Cerenia would calm the cat's stomach. I (mistakenly) agreed to purchase it. The doctor also informed me that the cat's next Rabies shot would be due in October and asked if I would like her to receive it during this visit. I first replied that I was not concerned about Rabies because my cat was declawed and was not allowed outside. She replied Rabies shots are required by law. I thought to myself that, since the cat has not had a visible reaction to prior Rabies shots in the past, he would be OK this time as well. He was given the vaccination, paid and left. Upon getting home, I looked inside the Cerenia box and found only four doses. This was unsatisfactory because the cat regurgitates his meals several times a week and, at approximately $9.00 per pill, I could not possibly afford this medicine. I called the Main Street Clinic and made arrangements to return the pills. I asked for a cheaper treatment and was told there was no effective alternative. I have since learned that another cheaper option for some pets is probiotics. Shortly after getting home, my cat started regurgitating repeatedly, vomiting all the solids in his intestinal tract, and then foaming. At first, the foam was white, then pink, then I realized it was bloody. Initially, I did not understand how sick he was, but as the day went on, the cat visibly declined. He would not eat his scheduled meal and he just lay in a heap. This continued into the evening. The next morning he declined further and I called the Main Street Clinic to report that I feared my cat was dying and thought the vaccination might have brought it on. The receptionist called Dr. Schindler. She agreed that was a possibility and advised me to bring the cat to the clinic to receive fluids to ease his passing, do blood work, and (if he continued to decline), euthanize him. I asked the doctor why she was suggesting blood work. I asked again what would be the benefit for the cat from blood work, but received no answer. That completed the conversation. Fortunately, my cat has not died. It has now been over a week since our visit to the clinic and he is himself again: alert, even playful at times, and loving. This experience with Main Street Veterinary Clinic was horrific. The visit made my cat much sicker (not better). Dr. Schindler did inform me of the possibility of an adverse reaction to the vaccination, but I thought naively that if my cat had not had a negative reaction over the past 17 years that was not an issue. I regret that the doctor did not suggest I wait for Licorice's scheduled vaccination in October. I do not understand why the doctor even brought the vaccination up and risked putting an old, sick cat in jeopardy. When I later spoke to her indirectly on the phone, through the receptionist, she said that the cat was close to dying and the vaccine had likely hastened his passing. I thought this callous. I did not bring Licorice to the Clinic to hasten a painful death. Nor do I understand why a licensed veterinarian would advise me to do blood work on a dying pet. Certainly, it would not prolong his life or make his passing more comfortable. I believe that Dr. Schindler acted unethically by suggesting that what appeared to be a dying cat get an early rabies vaccination (even though she thought it could make him sicker) and suggesting blood work (not only during the clinic visit but a second time when we both thought that death was imminent). Cats dying from old age need neither vaccinations nor blood work.

Can't believe this place has no reviews! Dr. Jones has owned this practice for over 30 years. The…read moredecor is kind of old country style with a lot of wood and everything is very VTech and football themed. The front staff was friendly. It only took about 10 minutes to fill out the new patient form and once brought back to an appointment room Dr. Jones came in quickly. Dr. Jones himself is very nice. He cares about not only the pets but their owners as well. He's also friendly and likes to talk a lot. The bill was around $60 for some eye drops and a consultation, which isn't the cheapest ever, but nothing outrageous.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

I brought my dog in to be evaluated for vomiting and clearly informed Dr. Matt McCormick that my…read moredog is reactive. I requested and placed a muzzle before the exam began. During the physical exam, instead of asking me to assist with restraint, which has worked well with other veterinarians, Dr. McCormick began pinning my dog firmly against the exam table in an attempt to control him. My dog became extremely distressed and ultimately urinated and defecated during the restraint. The level of force used felt excessive given that his anxiety and reactivity had been clearly communicated. I had to intervene and remove my dog from the situation. I understand that reactive dogs can be challenging to examine, but I expected a more collaborative and low-stress approach. Based on this experience, I will not be returning to this clinic.

They did not acknowledge my concerns about my pup. They insulted me by saying that her symptoms…read moremust be caused by her food (which they don't sell) or my well water (which tests clean) or Lyme (which was not warranted). I was told to change her food and come back in two weeks. I went elsewhere and got a diagnosis of a serious disease which I had suspected all along. The new clinic listened to me and answered my questions. The correct tests were ordered, and I finally got treatment. The new clinic always provides written discharge notes. I had to call multiple times to get the test results from Companion. I felt like I was a bother - not a client. Dr Fabrizi there was the only one who did at least acknowledge the symptoms.

Sent my cat home saying he was all good. Skip to 12 hrs later his kidneys and liver are failing and…read morehe's gone septic. Do not take your pet here. All that time and money down the drain i could've used actually helping him.

Have been taking our dog to T&C for the past year. The emergency veterinary doctors have been…read morefriendly and knowledgeable. Vet techs, grooming and front desk staff are awesome, too

Visited Dr. Young on Monday an hour before they closed to get some flea medication for my three…read moredogs. The Vet only spent a few mins with my girls as I expressed my concerns about some dry skin. He gave no recommendations or medication for her skin. I was promptly sent to the front where they told me my bill. I was surprised at the amount so I asked about the meds and how long it last. They said only a month. I requested something that would last longer since I was shipping out in a month. They finally gave me bravecto which last 3months. I then had to write two different checks because the woman upfront wasn't paying attention to the total nor was my bill itemized. I have no idea how much the visit costed. I called before I showed up and was never informed that they only accept cash or check. Would have been nicer to know that before hand. Walk ins are convenient but there is no compassion at the front desk.

I love this place! Yes I have to wait if I don't come early, the place gets packed at times. I used…read moreto take my dog for his check up & shots. The price is more than reasonable. Dr Young really loves animals otherwise he would overcharge like most vets do. He's kind & compassionate & his staff has always been so great. Being such a busy office the folks up front won't be chatty but they know what they're doing and more pets have shots bcuz he's fair.

Dr. Freeman & Lawrence took care of my cat for 17 years. When it was time-- they provided a…read morecompassionate end in a nice environment for me to grieve. They loved her as much as I did.

We started going to West End Animal Clinic over 9.5 years ago when we got our golden retriever…read moreBrutus, from a local shelter. We continued to use West End when we moved a town over because of the care they show for our animals, the level of expertise, and their reasonable prices. They've seen us through the puppy stages, routine shots, flea preventatives, nail clippings, ear cleanings, surgeries, and the final senior stage when we said goodbye to our old friend. They were extremely sympathetic when we had to say goodbye to Brutus and even sent us a handwritten note with his a paw print on it. That's something we will never forget. The care and consideration they have shown goes above and beyond any we have experienced. We would recommend Dr. Lawrence, Dr. Freeman, and their team to anyone in need of veterinary care.

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

This was the first time I took my kitten to this vet. The staff was very nice and very helpful with…read morethe new animal check in process. The doctor that saw my kitten was very sweet and explained everything to me. It was also a very good price.

I am not sure what I can say about Riverside other than they are amazing and when I moved I was so…read moresad about having to find a new vet. This is the only vet I have ever taken my animals to since they were babies. I absolutely love both doctors, they are amazing and really care about what they do and care about your animals. If I ever live anywhere close to Radford again I will absolutely be going here again. If you live in the NRV I highly recommend Riverside.