My first appointment with Chris Maher at Healthy Hearing Now was yesterday. Have been to many…read moreclinics in many places ... but simply the best experience I ever had. Just terrific in so many ways. A very passionate and interesting exchange and completed ear cleaning with the best device in the business ... a cleaning and review of my hearing aids .. and added a few "tweaks" to the programs. This is the way hearing care should be!

Chris Maher and Ashlee are great to work with. they are alway accessible and go the extra mile to…read moremake sure everything about my hearing aids are in good working order. I switched to Healthy Hearing Now from my old provider and I am happy I did.

Rotten customer service. I made an appointment online. I received an email confirming the…read moreappointment. I received a text message confirming the appointment. I received a voice message confirming the appointment. Then I received a phone call telling me that they couldn't accommodate me due to a scheduling issue. The woman that called wasn't even interested in listening to the fact that they had already confirmed the appointment in three ways. I told her that the scheduled day was the only time I could attend and she didn't even answer. I can't speak about this business beyond my limited experience with them but their scheduling and customer service are poor at best. I'll take my new patient business somewhere else.

I have been very pleased with the service I have received from Beach Hearing. I am now wearing my…read morethird set of hearing aids and have been pleased with them and the service. Will continue dealing with them

Appointment was booked for hearing exam, first audiologist reluctant to remove ear wax, forced to…read moreperform as patient insisted no one else could do it. After that told hearing exam would need to be rescheduled for 6 months later, then to top it all off recorded in electronic record the patient refused hearing exam. Business phones down for two weeks, unable to reach or receive response from voicemails left on recording. No notice on website, or through text or email regarding phone issue, thought they went out of business. Waited for over a month for hearing aid battery repair, first told it wasn't on site, then a few minutes later it was in a baggie dated 5 days earlier, granted there was a weekend in there but why not call and say the aid had arrived to come pick it up? after raising all of these issues at the front desk kicked out of practice, but who cares when you run a business like this! there are plenty of other fine audiologists in this region to select from.

I have never been spoken to so rudely, accused of being rude myself, "passive aggressive," followed…read moreout to the lobby and told in front of others that I was "a nasty nasty woman."

Dr. Molly is an amazing audiologist. I now have my third pair of hearing aids over many years and…read morehave recommended her to many of my friends. She takes time to understand the hearing loss and has always recommended excellent hearing aids. She's the best!

Dr. Molly and Johanna are the best! Was dealing with some minor tinnitus, and a lot of ear wax…read morebuild up. They were extremely accommodating. Dr. Molly did a professional hearing test, and took care of my issues. Thank you!

Super understanding and empathetic. She listens to her patients and does everything she can to…read moresolve whatever concern is brought to her. What a wonderful experience.

EVMS Hearing & Balance Center is so high tech, thorough & nice. From the front desk to the hearing…read moretechs to the balance tech, they were all amazing. The center is located on the ground floor of River Pavilion at Sentara Norfolk General. Enter off Brambleton onto Gresham then loop around through the back section of the complex to the covered entrance way to River Pavilion. Free valet parking is available for patients. The location is convenient not just for Norfolk but also Portsmouth, Northern Suffolk & Western Branch via the Midtown Tunnel. It's an easy drive for those of us in the northwest section of Virginia Beach. I would suspect that the areas of Chesapeake with easy access to the Downtown Tunnel & I-264 would also find it a convenient location. Only knowing that this testing was required before seeing the Otologist that my Otolaryngologist had referred me to, I wasn't quite sure what to expect. The only thing I did know was that archaic inner ear testing by a Virginia Beach ENT decades ago had produced a violent reaction. Because of his bedside (chair side actually) manner I never returned. So I brought a driver. The two tests were scheduled for an hour each. So I knew they would be extensive. Hearing was first. I was amazed by both their high tech equipment and extensiveness. The techs were extremely nice, even showing me a computer printout of the graphic results at different pitches & vocal sounds. I didn't understand the hearing testing being required because my complaints never included hearing. But my later research indicated that hearing could be related to inner ear & balance issues. After they finished they sent me to balance, which I learned would be the area where I would be tortured. :) The technician was a very competent & compassionate administrator of torture, just the opposite of what I had experienced decades ago. The equipment was even more futuristic than hearing. Three tests were administered. I made it through the first two with mild results & thought, after the an explanation of the last test, I had made it through the regiment without a violent reaction. Wheww.... But not so! What I thought were just black goggles were actually computerized & measured everything going on as all three tests were administered. During the 3rd test I told the technician what it felt like my eyes were doing. She confirmed that they were, which was my first indication that she could see everything going on inside the dark cave my goggles created. I didn't even make it through the first half before the results gave her the information the doctor needed to work with. Afterwards she was very nurturing, which was much appreciated. As I sat on the table I told her that I wanted to research the science behind why that type of testing would make me so sick. She provided me with a pamphlet on all the tests which would be immensely helpful when I recovered. What was meant to be an hour test stretched into 1 1/2 hours before she walked me to sit in the lobby with my driver. "Don't worry", she said. "The Doctor won't torture you. That's my job." :) She was great. The paperwork to be completed before the testing was extensive. I feel that they gleaned more information for the Otologist from both the testing & paperwork than any other specialist I've ever seen. And believe me, that's quite a lot! I am so impressed with the EVMS specialists. The EVMS Hearing & Balance Center comes with my highest recommendation for anyone with inner ear issues. I've never had a hearing test before. But I can't imagine any practice being as thorough and well equipped as this. Thank you EVMS, not just for being a great medical school but also for the amazing practices of your faculty members. Coastal Virginia is very lucky to have you.

As party of the testing they changed the settings on my aids. Great improvement!! Now I know my…read morehome is noisy. Heating system, dishwasher, microwave all noisy. Used to be very quiet. Staff was excellent, attentive and professional

I used to like Connect Hearing until is was bought out by Audio Nova. I bought a brand new hearing…read moreaid (which took 5 days to come in). The hearing specialist said the new product did not work. So they gave me a loaner. 6 weeks later and I still don't have my hearing aid. The audiologist is only in on Thursdays & Fridays (and most often not even that). I have tried every conceivable phone number to try to resolve this issue and have gotten NO WHERE. So either my options are contacting the parent company which is in Switzerland or hire an attorney. Save yourself trouble and go elsewhere.

Very friendly. Saw me for my appointment quickly. Stephanie listened to my feedback on how I used…read moremy hearing aids. She checked the condition of them and then adjusted the settings. Stephanie then had me check her changes and made sure I was pleased with the adjustments. They will check in with me in about six weeks and have me come in if I would like further adjustments. Just a very positivr experience!

I saw Stephanie Howard today. I have been seeing her for several years on my hearing journey. she…read moreis extremely qualified and I believe she has seen it all over her many years, She fixed my issue very quickly. I highly recommend Stephanie

Absolutely fantastic service! Very caring and professional! I was having issues with my hearing…read moreaids... they were able to get me in for evaluation and adjustments in less than 24 hours. Dr. Bartlett took the extra time to go over everything, answered my questions, ensured everything was perfect, an absolute stress free productive appointment! Front desk made sure all paperwork was taken care of quickly and efficiently, greeting was kind and professional... wonderful office and team! If you want or need the best in audiology and/or hearing aid care this is "the place to go!" I'm extremely reserved when it comes to recommendations, especially customer service as it is a pet peeve, but as professionals they earned the very high recommendation! Thank you Dr. Bartlett!

Incredibly impressed by Dr. Bartlett and staff! Incredibly friendly, professional, patient and…read morethorough! I felt like they genuinely cared about me, my hearing, and how they could best meet my needs. Dr. Bartlett was very patient answering my questions and making sure I understood everything. Absolutely wonderful experience and I would highly recommend to everyone.