Pleasant greeting. Made sure every transaction i asked for was correct…read more Explained when balance would change. Ms. Katherine asked if there was anything else I needed. It is a pleasure visiting The Chester Branch.

The lady had a little trouble but other than that it was good service she did what I needed to be…read moredone after the mistake was realized

They take care of their customers in a timely professional polite manner. They seem knowledgeable…read moreabout the problems customers might encounter online and assist them in resolving the issues without attitudes or making the customer feel uncomfortable

I have been a member of Wells Fargo bank for roughly 8 or nine years and up until this last year…read morethey were not charging me a fee for my checking and savings and now they charged a $12 fee which is outrageous because I have always put money in there, and I have never had to use any other broad things for anything like that! Because I don't have a lot of money left in my savings. They are charging me $12 by checking mostly goes in every month direct deposit which I thought was one of the requirements. I actually have two checks going in there every month but I have to use the money for my bills. What else would you put money in the bank so that you can write checks in there online service is great, but they charge way too much now that I don't have a lot of money left in the savings and checking accounts each month they charge me $12 a month

A new change : Due to enhanced social distancing, our Saturday drive-through will be temporarily…read moreclosed. Effective after Saturday, April 18, 2020 drive- Thur Customer service will now be available on Saturdays from 9 to 1 by calling 888 -yup just said478-4434

This was formerly bank of McKinney. I have banked here for quite some time. I have always been…read morepleased with the service. I normally go through the drive-through and Laura is the bank teller that waits on me.

Great communications and customer service. They are personable and, more importantly, they are not…read morea big bank... everyone who works there from the CEO to the tellers live and work in the community, and it shows in the pride they have in their roll as an alternate financial institution in Chesterfield county.

This bank is similar to other credit unions but I did want to mention that if you have other credit…read moreunion accounts such as Henrico you can also do your banking here and visa versa. Nice to know if you work in the West end and live in the east.

It makes me sad to hear that people have had unpleasant experiences with NAVY FCU. I don't go to…read morethe location too often but when I have, they have always been friendly and helpful. The only drawback is that they are often *very* busy being the only branch location adjacent to Fort Lee. I also wish they participated in share branching. They also have branches in other locations I tend to frequent in my travels, such as Saratoga Springs. Yey for me. They are quick to spot any potential fraudulent activity and call and they have been super helpful in resolving issues over the phone. Their customer service is twenty four seven and their call centers are HERE, in the United States, not The Philippines, India, etc. They may have accents and they may think I have an accent but they are empowered to help address problems and they understand how we communicate. They do not feel me to death with stupid charges--heck, they even refund many of my atm fees. I am told their home loan rates are among the very best but they are slow. I am very pleased with NAVY FCU.

Great customer service. Any issue I have is responded to quickly and fixed promptly. Pricing and…read morefinancing is great also.

Thave been trying to close my mother's, who has passed away, account. I have gotten nothing but the…read morerun around. Every time I ask questions about what I need, get vague answers and when told they will call back with the information I need, they never do. And it's no big deal to them. Honestly, I feel as though they don't care for people of color, but that's their problem, not mine. Employees are incompetent and liars. Avoid this location if at all possible (especially if you are a person of color).

The most inconvenient bank to have. Just drove 20 minutes out of my way to find that they have no…read moreatms. What kind of bank doesn't have an atm? And it wasn't in the right location

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

I am a BB&T customer. I like the way they call you if something doesn't look right.. Someone kept…read moretaking money out of my account for an on line video game. He was taking out $39.95 every month. So BB&T called me because it seemed strange. I went the bank and got a new bankcard. I also had to fill out a form