Possibly the worst not only internet provider but customer service I've ever experienced in my life. Firstly had a technician come out to install all the wires and box for us which was fine but there was a problem with the connection, someone was due to come out either that day or the next day I waited all day but nobody came out to fix it. I rang and was on hold for 30 minutes then was told I'd be another 40 minutes on hold because I needed to speak with another department. I told them I cannot hold and asked for a call back before the end of business or I will be cancelling and nobody called. I rang today and was half an hour on hold to cancel. I was then told I need to speak with customer care on what's app to make sure I don't get charged the €50 for installation and that is saying they are unable to respond on messenger for now due No communication and no service absolute joke! read more

I wish I could post minus stars (say around minus 100?) but I can't so one star will have to do. The last time I phoned VM was on the 19th of July. That time I held for 1 hour and 28 minutes. I did get to speak to someone really pleasant but he didn't do what he said he'd do and I had to phone again today. Dreading the thoughts of holding for another 1 hour and 28 minutes, I was amazed (full on sarcasm here) to see that I wasn't kept on hold for 1 hour and 28 minutes. No sirree Bob. I was kept on hold for TWO.HOURS.AND.THREE.MINUTES before the call was cut off. That's my all time record right there. Virgin Media, if you were a horse, I'd put you down. read more

I would give zero stars if I could. Awful company to do business with. Signed up for broadband and home phone on Saturday Jan 19th, no internet or home phone on Saturday, Sunday, Monday, Tuesday OR Wednesday! Customer care staff lied telling me they could "see" my router downloading updates. Then They sent a technician to my house who pulled the place apart and left with no internet fixed. Then they allegedly experienced an apparent outage and couldn't tell the technician before he ripped the wires out of my walls and even though its supposedly fixed I have no internet. Yesterday I spend 90% of the day on the phone arguing with them over a 2nd line technician that would take ANOTHER WEEK and today after they promised the technician would have it working this morning I get told they have now moved that forward to tomorrow again! read more

This company is a total scam, they promise up to 360mb/s internet and you get maybe quarter of that, if you call them and complain it will go up to 300mb/s for few hours and then constantly will be falling till around 80mb/s. Then they will use different tricks to raise your prize and overcharge you for something you didn't even order claiming it was your fault and you have to pay what they quoted you. TV is simply pathetic, maybe 20 channels and rest are either +1 or working between 7PM and 11PM. Mobile network is by far most pathetic, when you close to your limit on data they will slow down your internet so much you cant even open google. When you get new data for new month the internet is still working like crap, you have to call them and complain, then they will refresh your sim and your internet will start working again. However if you want any refund for the time it wasn't working they wont give you 1c. Instead their employee will lie to you he could see some data usage in that period of time so you obviously had internet according to them. Don't im warning you DON'T give them your IBAN number or you will be robbed of everything you have and they will claim its only what you ordered. read more

I'm paying for the fastest broadband available with Virgin Media, 360Mbps, and realized today I'm only getting 1 to 50 Mbps. Meanwhile, I'm literally unable to work, and it's costing me money. The next time they can send a technician to check it out is more than a week from now -- on a Sunday -- and they're not willing to give me a full refund of 53 piddling on this month's bill. That's horrible customer service. I'm going elsewhere. read more

I have been with VirginMedia getting broadband with a monthly charge of 63.50€ every month. I am moving from Ireland to a different country now, due to my job and when I called them to cancel with 30 days notice, they tell me that they will charge me 200€ to cancel the contract. I have always paid my bills on time and never have caused them any problem. I really consider this a rubbery and that this goes totally against any consumers rights! Beside this no one from Virgin Media informed me about a 200€ cancellation fee when I made the contract with them! read more

I had a recent very bad experience with Virgin Media. I had no television for one week and lost all recordings. As soon as the fault occurred I rang Virgin, they were due to send out a technician. I rang to arrange a time and specified twice I would not be home until 5pm and to call my mobile. They arrived at 4pm and did not call my mobile so the appointment could not take place. After several phone calls, one unsuccessful trip by a Virgin Technician, who came to the house for one hour and the tv still did not work. I was passed from person to person in the Customer Care service in head office, no one could work out what the problem was. Eventually after a week the tv worked again. The customer care assistants were very helpful and friendly and apologetic but the service was very poor. read more

My family and I had the UPC Horizon Box, which caused millions of problems. The UPC Horizon Box contains the Wifi signal, TV networks and the Phone Cable and we kept the box under the TV because that's how the box is designed, an all in 1 box. The Power of the UPC Horizon box was great, giving up too 200Mbps when wired up via Ethernet, HOWEVER, because the UPC Horizon box was the floor on the living room under the TV, the WiFi signal was beyond useless. The WiFi signal constantly cut out, and when we could connect to it, it usually gave us Max 1Mbps. When connecting to the Upc box it would say weird stuff like "Incorrect password", even when entered correctly. TV and phone was fine, tho. We tried changing WiFi channels (1,6,11) and reset passwords and whatnot but nothing worked. For 2 years my family relied on WiFi extenders and Ethernet cables going through the house which was sometimes a nightmare and a fight starter. I contacted Virgin Media, and right away sent out their new "hub" which contained internet. The TV and Phone was fine as it is, so I was happy to only receive internet. The Virgin Media box is way way better than the UPC box in every way, better design which isn't designed to sit on the floor, and stronger too. The only problem was that I needed to re-wire the phones to the new box, but that honestly was not a problem. Their customer support service is great too! I've had the box for about 2 weeks now and it hasn't cut out once. Virgin media is better than UPC by a mile. If you have UPC problems contact Virgin media honestly. I no longer need Ethernet cables going through the living room floor. With Ethernet tho, I get 245Mbps wired and 20mbps wireless. UPC was always a nightmare to deal with. PS: I'm 20 years old so I think its ridiculous that my parents still use a landline phone, they are traditional what can I say. If it had it my way, I would just pay for an internet box, who needs TV when you have Netflix, and who needs a landline when literally everyone has a mobile phone (Get with it mom and dad). read more

Broadband keeps cutting out.Customer service is absolutely horrendous. Sign you up for contracts without your knowledge. Currently being served a lot of penalties by Consumer Rights associations for illegal contracts. Link http://businessetc.thejournal.ie/consumer-protection-law-enforcement-actions-2593521-Feb2016/ Even a simple cancellation of contract involves filling out complaints form online, emails from customer service team and then call 1908 to be put forward to loyalty team and then cancellation team which ultimately tells you to write to cancel@virginmedia.ie. Acquiring the email address cancel@virginmedia.ie involves all the aforementioned departments, incredibly long wait times and to top it they hang up on you as well as ask you to call back due to technical difficulties. Finally your contract will only be cancelled 30 days after you write to cancel@virginmedia.ie. Procuring this email address took me 2 weeks during which time i kept telling them time and again to cancel my account. Yet your 30 days notice doesn't start until you write to cancel@virginmedia.ie. When i asked on Virgin Media facebook page why cancel@virginmedia.ie info was not provided in the first instance they simply deleted my comment after making some lame excuse. Best to email them instead of talk as conflicting info given every time you call. But emails still may not work. Had written confirmation that they would review a call but after 4 months of silence they simply said they will not. Lost patience at this point and just gave up. Never ever going back to them ever again. Signing up, installations, upgrades are all as smooth as butter with them. Well lifes good until you hit a bump like devices not compatible with modem, you're under a contract suddenly, want to cancel your account, waiting for someone to talk to for 2 hrs, being told to call back or hung up on with absolutely no remorse. They have absolutely no emotions or sympathy for their customers. read more