Best car rental on the island. Every time we rent a vehicle from Virgin Island Auto Rental, we walk away extremely impressed. The process is seamless, efficient and the staff is very friendly and helpful. The vehicles are all new, well equipped and very dependable. Can't say enough good things about them. read more

Excellent service and vehicle for our trip. Will always use virgin Island auto rental.

We rented 2 Ford Eco-sports for a week. They charged us $25 per car for "excessive sand inside". The charge did not hit my credit card until 2 days after we dropped them off. I throughly videoed both cars after dropping them off and asked Jamal if everything was okay, which he responded "yes". He took extensive pictures while I was standing there. When I questioned Marlita after I saw the charge, she sent me pictures where it appears that the back seats where flipped up(like a mini van back seat) and yes there was sand under them. Those pictures were NOT taken while I was standing there and I have no way to prove or disprove that we were at fault. read more

I agree with the others and would give Marlita 10 stars! She is so helpful and accommodating. Marlita was exceptionally kind and patient my first visit. When no cars seemed to be available on St. John, she had one for me and now I will not even look elsewhere. Feels like I have a good friend. Marlita remembers me by name. I now have a rental home here and will only recommend VIAR because of this exceptional customer service. :*) read more

We had an amazing experience renting from Marlita and VI auto rentals. It was very smooth throughout the whole transaction. Everyday we spent on the island we loved the freedom of movement having the jeep gave us. I think we explored the whole island and St Johns as well. read more

Virgin Islands Auto Rental - Hook'd restaurant in Red Hook - Car Rental Near Me - Saint Thomas, Virgin Islands

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An excellent experience all around. Communication before arrival and departure was seamless. VERY easy airport pick up and drop off. Thanks to Marlita and VIAR for making this part of the trip stress-free! :) read more

We had terrible experiences with this company. We picked up a Ford Bronco on Saint John on January 10th. As soon as we began to drive it, we heard a terrible sound. We immediately called them and expressed our concern. They said they were aware of the sound and "it was fine" and the sound didn't impact the drive. After driving to the other end of the island, and trying to get around, we had enough. The vehicle felt like you were driving with the emergency break on and made awful noise when accelerating after going slow (which with all of the switchback roads in Saint John is about all the time). By 1/12 we had enough and called to demand a new vehicle. There was no apology, just "you wouldn't have had a vehicle if we didn't give you this". We had made reservations far in advance so this excuse is ridiculous. The second vehicle worked fine and gave us no problems. We just got a notice we were charged an extra $62 for "insufficient fuel" in the defective vehicle. $37 of this was "processing fees". So rather than give us a discount on a defective vehicle, they overcharged and ripped us off again. read more

Excellent Service - we will definitely use again in the future. Marlita was extremely responsive, both via the online portal and by text message (and I messaged a lot...!). We booked a relatively last minute trip. Some other places that we contacted proposed an exorbitantly high rate, taking advantage of the scarcity of rental cars and our booking on short notice. Marlita offered a fair rate, without any price gouging. I was nervous about paying in advance, which seems to be the protocol at most of the independent companies on the island. However, I need not have worried: We were picked up at the airport immediately after we arrived and grabbed our bag. We were greeted by friendly service and an almost brand new Jeep in impeccable condition that was carefully cleaned. No surprise additional charges waiting for us. There were extra floor mats in the car to help us with keeping sand/water out. On our final day, Marlita contacted me to confirm the drop off time. Drop off was similarly seamless - we met at the airport drop off zone without any wait time at all. read more

$250 for a pin size ding in the door. Go to one of the bigger companies where you can buy insurance by the day. Someone else could end up marking your door in a parking lot. You could be riding behind someone else and a pebble pops up and marks the windshield. Any little thing that is not your fault and they can charge you whatever price, because you have left the island going home on an airplane. With daily insurance, you are covered for everything. When you leave and park the car at the airport, you just walk away. Any damage is covered under the insurance. They can rip you off with this setup. I learned my lesson. If they don't offer daily insurance, I'm going to another company. read more

They were super easy to deal with and made everything convenient. It was my 5th visit to the VI and the BEST experience I've had so far!!!

Marlita of Virgin Islands Auto Rental ("VIAR") goes above and beyond in service and kindness. When the last SUV available from VIAR was rented just minutes before I submitted the rental form, Marlita found me another even better SUV option and at a cheaper price from another car rental place. Marlita went above and beyond, was extremely responsive even well into the late evening and early Saturday morning making sure we had a rental vehicle secured. Thank you Marlita. We will always contact Virgin Islands Auto Rental whenever we need a vehicle on STT/STJ because we know if VIAR doesn't have a vehicle for us you will find us one from another reputable car rental company in the USVI. read more

Efficient and affordable (for an island and crazy rental car prices now). Great process of pick up and drop off at airport.

We had a really wonderful and easy experience with Marlita and VIAutoRental. We got what felt like a brand new car (2021 Bronco) and it was such a joy to drive! Lots of space, fit three adults, two kids in carseats, and four suitcases, two carryons, multiple backpacks, and a stroller very easily. We heard horror stories about the airport rentals running out of cars, and so we looked into someone local. Marlita was so responsive from the outset and helped find what would fit best for us. We were lucky to get the last car available! I was so thankful for her help. Airport drop-off and pickup was so easy. I highly recommend. Thank you Marlita and VIAutoRental! read more

All the reviews here were on point. Marlita is very helpful and responsive through the whole process. Since my hotel was close I walked to pick up, but Marlita insisted on arranging to meet me and gave an upgrade for all that walking when she didn't have to. NOTE they'll meet you, don't over do like I did walking lol. read more

Virgin Islands Auto Rental. Probably the best auto rental experience we've ever had! This was mostly due to the fact that the business is small. It appears that it is owned by a couple who runs the whole thing. There was no extra sales pitch or upsell attempt when booking via text. We also didn't have to endure the sales desk paper signing and extra insurance pitch which usually occurs at the airport. When we disembarked our plane at the airport, Charles arrived to pick us up and give us the bad news that our car had not been returned to them on time. He drove us back to the office in a JEEP Patriot, which he sent with us for the day until our car was ready. We greatly appreciated this as it kept our vacation moving as planned. Honestly, when our Ford Ecosport was ready, we were kind of glad to be driving something smaller and narrower in all the St. Thomas traffic and narrow curvy streets. However, after going to St. John, we would highly recommend renting a more powerful 4-wheel drive. While the clearance and maneuverability of the Ecosport were plenty sufficient, it was way underpowered for most of the roads we had to climb up and down on that island. Return of the car was super simple at the airport. Marlita was waiting in the drop off lane where we pulled over and unloaded our baggage. Couldn't have been easier! I highly recommend! read more

We planned to spend the day at St John when we visited St Thomas. We had visited St John once before and knew that a rental car was a must. We enjoy the amazing beaches and opportunities to see marine life, especially the sea turtles at Maho Beach. To truly get the most out of your St John experience, you must rent a car. Most car rental companies on St Thomas won't allow you to take their cars to St John. We didn't decide ahead of time on a day to take the ferry from Red Hook on St Thomas to St John. So we tried to book a rental car the day before we planned to visit St John. A company we used in the past had a 3-day minimum car rental. This wouldn't work for us or anyone who wanted to visit St John for the day. I found a company online and made a reservation. Unfortunately, we when arrived at St John that rental car company didn't meet us near the ferry port. When I called them, they informed me that all of their cars were booked for the week. Their online reservation process was deceptive. I completed it and was left with the understanding that a car would be waiting for us. We called numerous other car rental companies on St John and nobody had any vehicles available. We were considering taking the ferry back to St Thomas and missing out on an amazing day at St John. This was very disappointing. We spoke to a man near the ferry port who called Marlita from Virgin Island Auto Rental. Marlita was a lifesaver. She got us in a rental car very quickly. She was honest, kind, and personable. She was organized and the rental process was easy. The Ford Eco Sport worked out great for our day trip on St John. When we return to St John, we will definitely contact Virgin Island Auto Rental for a vehicle. I would highly recommend them to anyone needing a vehicle on St John. Thank you Marlita for saving the day for us. read more