Our experience on Virgin Australia was a flight from Hobart to Melbourne. I'd call it a good experience, although I think we did some circling as this flight should have been a shorter hop. Leg room was a little tight, service was pleasant, and we appreciated the warm quiche snack. I'd rated Virgin higher than Jet Star and lower than Quantas in terms of internal Australian service. Those are practically the only 3 choices to fly within Australia. read more

Sadly very quick to point out I'd entered the wrong side by mistake. Not a good thing to embarrass your customers read more

Virgin Australia - Airlines Near Me - Melbourne Airport, VIC

Even though they couldn't get me on my flight because of Jetstar not transferring my ticket properly, Brooke at the desk counter helped me tremendously and I ended up buying a new ticket in Qantas (which wasn't ideal) but at least I got home roughly around the same time I would have if my Jetstar flight hadn't been canceled from Melbourne to the US. read more

As a virgin to Virgin Australia, I had a "meh, it's alright" experience with this carrier for my domestic flight from Melbourne to Sydney. Maybe the flight was too short (only 90 minutes) for me to be able to take full advantage of any in-flight add-ons that are normally offered for long-haul flights. For a relatively new airline company (only 14 years old), I expected a newer entertainment system. The main cabin monitor screens (or at least mine) were old and the buttons on the remote had some crusting crap in the crevices. The sound was muffled, even when turned to the maximum volume, so I couldn't hear well. Frustrated, I settled with reading a magazine instead. Also, there weren't any complimentary snacks offered. But other than those drawbacks, the attendants were very nice and friendly. The leather seats were comfortable, and I slept for a good half hour on my flight. Boarding was quick and efficient, even when we had to do it through the air stairs at the rear of the plane, instead of the more common jet bridge method. If I ever go back to Australia, I'd fly with Virgin Australia for a long-haul international flight, and give them another chance. read more

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As a frequent filer with Delta, I expected better experience on Virgin Australia... Delayed flights, rude attendants, cannot even post frequent flier miles... Will avoid in the future. read more

VA223 MEL to ADL business class. The flight attendant was top notch. The best I have seen so far. But the cleanliness of the plane was not desirable. I will let the pic speak for itself. Come on Mr. Branson, invest more money on upkeep of your fleet for more return customer. My first time with Virgin and not too impressed. 3 stars for the business section flight attendant. read more

Virgin Australia - Inside of food tray compartment. Nasty! - Airlines Near Me - Melbourne Airport, VIC

I manage 2 travel agencies and virgin has always been my domestic airline of choice, do yourself a favor use them and join the frequent flyer program!! The have the mix right between price and quality, not as expensive as Qantas but better than the budget airlines. If travelling domestic baggage is included and on the long haul eg Perth-Melbourne you get food, drink and the tv in back of the seats. They have a great frequent flyer program, free to join and allows family pooling of points and status credits enabling a higher chance of getting to gold status and getting perks like lounge Access/priority boarding and baggage, you can also earn points and redeem with affiliate airlines, Etihad, Air new Zealand, Singapore, Delta and South African. Just tested out the new "the business" long all domestic business class seating, was great one of the best business class ive been in,6ft bed with lie flat recliner, noise cancelling headphones and dishes like red curry with duck and lychee. read more

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Thank you to the super awesome counter service lady who helped us arrange for our bags to travel from Melbourne through Sydney to our final destination in Honolulu. Thanks to the partnership between Virgin Airways & Hawaiian Airlines, the international bag travel through domestic & international was arranged easily. The flights between Melbourne & Sydney are about 90 minutes & are pretty timely. The fare was around $200 which is pricier than the $100 fares posted for smaller airlines (I read the horrendous reviews of those smaller carriers & chose to avoid them & just pay more for a better experience). Their fare includes your first check in bag up to 23kg. The second bag will cost $75. read more

Virgin Australia continues to impress me with their super friendly and quirky service. I love that staff are able to express their own personalities in fun ways, and have had some great conversations with a number of them around the country. Flight delays are usually minimal, and communication with customers throughout any delay is excellent. Check-in and baggage drop of/pick up is efficient too. read more

Before I begin my review, I'm going to assume that everyone hates flying - having to get up at ludicrously early times, paying through the nose for travel to the airport, and then wasting hours waiting for your flight are only activities that sickos would enjoy. I'm also not counting lounge access, because that's a premium service that not everyone has access to. With all that in mind, the actual services offered by Virgin Australia are pretty top notch. The online check-in goes as smoothly as any other airline, and I've personally found their customer service to be pretty outstanding. Now, it is kind of a budget airline, so don't go expecting anything fancy during the flight but it's reasonably clean and they get you to your destination more-or-less on time. -1 star for occasionally uncomfortable seats. read more

God Bless Richard Branson and the Virgin brand culture. I'm proud to say I have supported them since day one and the payoff is my Virgin Platinum Status. This cool brand makes it worthwhile remaining loyal by gifting 4 free upgrades to you each year and you can use them however you like. This is a quick review of a recent flight using one of the upgrades Virgin Australia VA691 Melbourne - Perth (A330 Business Class) CHECK-IN Dedicated Priority Check In staffed by the cheery and professional Sarah who recognized me from my previous check-ins. Fast, courteous and enthusiastic she ensured I was happy with my seat choice and had me on my way to the lounge in no time. THE LOUNGE The lounge was in a bit of turmoil succumbing to a full house as a result of some delayed flights and renovations of the lounge areas. The food and beverage offering had been annihilated under the sheer volume of people in the lounge. The staff were pushed to their limits and I admire them for manage to handle some very rude passengers. I couldn't help myself but address two particular " blokes in suits" who we're being obnoxiously and inappropriately rude to the lady serving alcoholic beverages. They thankfully retreated and sat down BOARDING The priority boarding lane is great and used sensibly allowing a fast boarding time. Welcomed on board by David the Cabin Supervisor and status recognized immediately i was escorted to my seat and offered a welcome beverage. I won't go into the seats here and concentrate on the meal service. One thing I will do is compliment Virgin on offering the best business class seat to fly across Australia and putting Qantas to shame. This trip to Perth is serviced like an International flight with blankets, pillows, cool amenities packs and good head phones placed on your seat MEAL SERVICE I've loaded pics of the meal service but will elaborate here The service commenced 10 mins after take off with hot scented towels presented and drink orders taken individually (No trollies were used until dessert time). I ordered Whiskey and Dry which was served with a bowl of warm savory nuts. My meal order was taken and checked against the menu. My meal service commenced about 10 minutes later and all served individually and in a timely manner. At no stage did I feel rushed or unattended. White linen tablecloth was placed out Entree - Duck and a refreshing citrus salad ( this was delicious) accompanied with a sharp Sauvignon blanc, sparkling water, warm bread roll and olive oil Main - Beef Tenderloin and steamed veg and potato gratin ( the beef was perfect and tender) served with a deep spicy Shiraz Dessert - Chocolate pudd with berries served with an aged muscat. You can choose from a cheese trolley but I was extremely full at this stage a little tipsy from all the beverages. I finished up with a coffee and cookie and before I knew it we were getting ready to descend into Perth THE ROUNDUP Virgin have come a long way in the last 3 years. Their service levels still offer a quirky edge but I must admit I love their Business Class service and it puts Qantas to shame not just on the seat but also on food offering and the professional approach of each of the flight attendants on the day. It was certainly a five star experience and I have flown enough over the last 10 years to recognise the difference. I would highly recommending this amazing brand read more

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Folks, I have to say, Virgin Australia is the bomb! The on air entertainment is good, seating and frequent flier programs are second to none and it is my air 'bus' to Sydney and Brizzie for meetings. The staff are always courteous and attentive. My southwest of Australia and then some! Thanks Robert B!!!! read more

Continue to show me that they are the best airline in the world. That's right - the world. The planes are new, the food is good, music is good and most importantly the staff are always friendly. It makes such a difference! Business class also outshines other airlines business class, and the virgin lounges are the best that I have seen around the world too (okay except for qantas first class international - but that's like a silver service restaurant). I got my father now flying virgin with his family, and now my sister and her family are flying virgin. Keep up the great work. read more

Not a terrible airlines. They get you where you are going sort of on time. They take off thirty minutes late without telling you what the delay is. Minor safety issues with having passengers wait on the taxi way while 737's taxi by. Baggage fees are what makes this airline terrible. They charged us 80% of the price of my ticket to check a single bag at the gate. This is less than a week after they just forgot to load the checked bag I had on our last flight. They got me the bag back. But not before I had to buy a whole new set of clothes. Save yourself so me headache and money. Fly Quantas. Or just fly Jet Star. At least they are up front about not providing you with a checked bag on an international flight. read more

After footage of their baggage start throwing around luggage was posted on the Internet, they started gaslighting abusing and threatening me. On another occasion one of their staff members told me to call out for a woman whose attention she was trying to get. I called her out and the woman kept walking backwards and forwards, I called again and the woman started to move towards the staff member and then moved away. I smiled and the woman became extremely volatile and started screaming and swearing at me. I reported this to the staff and other witnesses were present and I was told by the stewards to complain because staff should never have asked me to try to get a passengers attention. I wrote to the surgeon to complain and they did this bizarre twisting narrative blaming the whole situation on me, claiming that the woman never swore and screamed, the staff never asked me to get her attention and somehow I was the instigator and provocateur. I find this airline completely evil and repeated emails trying to set the record straight were met with increasing malice and hostility by virgin. read more

Worst airline so far ever! I booked a window seat. Then was given a printed ticket for a middle seat. The flight attendant informed me that any airline can move your seat at anytime. Then, let me know that the very person I was talking to let me know that my seat was now assigned to her! Then I was walking up to my seat, and yet another rude attendant argued with me about my over head bag, the 1 nice attendant on the flight reserved me some space above my seat, but the 2nd attendant made me put my bag up behind my seat. That meant waiting for almost everyone to get off the plane before I could get my bag down. This will absolutely be the last time I EVER FLY VIRGIN...period! read more

Modern, clean equipment and a friendly efficient staff. My flight to Hobart was very pleasant and uneventful, exactly what I want in a flight. read more

I'm extremely disappointed in Virgin Australia's customer service. I'm an American who was flying Virgin from Sydney to Bali last Monday, the 9th. First off, we never received any message that our flight was canceled, we only knew because of people telling us about the news/ being crazy and checking our flight every 5 minutes. Second, it took an hour on hold (86$ since we were foreigners) for virgin to tell us there's nothing they could do for us, since we booked through Priceline (who books directly through an airline nowadays)- That they could perhaps put us on a flight on Friday (it was Monday 11/9...Flights are still being canceled today 11/16- Americans can't get off from work without being fired for more than maybe a couple weeks.). Now home from holiday/ Bali (thanks to Garuda) Virgin will not do anything for us, will hardly even talk to us- no refund. We don't live in Australia nor have the time off to visit to use their only option of reimbursement towards a new ticket. I've been back and forth with virgin and Australia all day. One minute Virgin's saying "due to extenuating circumstances, refund given. But Priceline needs to submit for it." The next minute, priority services is saying refund is not an option. This has been the worst customer service I've ever received and I have been on flights all over the world. Is zero stars an option? read more

Virgin Australia, how unbelievably pathetic was the service my husband and I 'endured' on our long anticipated trip to the US in June 2014. I had previously flown some domestic flights within V Australia with little or no issue but it seems we hit a doule whammy with them on the international flight! We had booked flights from Melbourne to LA with a connection flight with Virgin America to New York. We arrived at Mel airport 2 hours prior to flight and got to the counter and were told they were waiting for out seat numbers...there were several others also waiting...and waiting...and waiting and then when there was no one else in the line behind us we were then told that Delta had double booked and we had no seat and that maybe the following day via another airline! WTF? After some choice words we suddenly had 2 seats but not to mention it to the other stranded passengers...so we were suddenly rushed through to board. We finally got our seats and took off. Food was served but no gluten free meal for me as requested so 22 hours later I finally got something to eat. There was also a pregnant coeliac woman sitting near us who had no meal as previously rquested! What an airline!! Our return flight with Virgin Australia was flown by Hawaiian Airlines even though we booked and paid for our flight with VA. Hawaiian Airlines said they don't provide meals for anyone with a dietary requirement even though the flight was nearly 11 hours long...I just had to watch the other passengers eat lunch and dinner while I had no meal. Ricbard Branson get with the times!! In a world of increased competition what airline treats customers (who travel regularly around the world) in such a manner? Dietary requirements need to be acknowledged and incorporated into service industries and airlines like Singapore Airlines leave others in their wake! Hawaiian Airlines should just stick with their mainland U S A route as they are totally inadequate to service long haul flights when they can't provide meals to their customers. We will never fly with Virgin Australia or Hawaiian Airlines again and will NEVER recommend them to others. Virgin America were good for the short flight we had with them to New York. We are off to Thailand and Europe next year and look forward to flying again with decent airlines again! read more