IT IS TIME FOR CHANGE, INVESTMENT AND MAJOR IMPROVEMENT TO VIRGIN ACTIVE CHELSEA - THE PHOTOS ATTACHED ARE SHOCKING!
Virgin Active Chelsea has gone downhill to such an extent over past years that members are afraid for their very health and safety. This club is now unrecognisable from what it was 10 years ago.
Members have complained of feeling unsafe in the mens changing room!! Everything from ceiling tiles falling to the gym floor, huge mirrors smashing off the wall onto the changing room floor (due to age of adhesive) narrowly missing members, shower cubicles shattering causing injury (cut foot required trip to A&E), clocks just falling off walls - has all been witnessed and experienced by members.
Staff are dismissive to members, whilst attending to their own personal lives on the front desk, texting, chatting and joking. Pizza boxes are often seen through the open door piling up in the staff office behind reception with various rubbish strewn over the staff office floor too.
On the whole there is no warm welcome and towels are not presented or given to members nicely, sometimes members are asked to take their own towels from the front desk counter top, seemingly because the staff cannot be bothered to fold and give towels to guests.
Closing time during the week is 22:30, staff often switch off all lobby and staircase lighting and the automatic door before closing time, presumably so as to get out as soon as possible. This is dangerous and unfair for members still on site leaving their gym at 22:30 in the dark!
The gym floor and equipment are filthy, out of service or old and falling to pieces. Staff do not clean gym equipment throughout each day. Members wonder if an accident or emergency would prove fatal, since there seems to be no management leading the staff and little staff presence on the ladies gym floor.
Pictures attached show a large trolly of towels left in the main reception for a long period of time and all of the showers out of action on one side of the ladies changing room for days, with various different signs giving different reasons for the problem, many other candid photographs show the standard of Virgin Active Chelsea. The steam room often smells so bad, like nappies. The jacuzzi is often too hot and out of service, so hot as to be at skin burn heat and one member complained they had been burned in the sauna. We think the problem with the spa facilities must be due to the age and decline of facilities which are now very old but still in use.
To summarise Virgin Active Chelsea is a disgrace, it is dirty, in bad condition with broken tiles throughout, badly functioning showers, dirty, smelly, spa facilities that need upgrading which are often out of service for long periods of time, air conditioning that does not work properly....the list goes on and on. This gym is poorly staffed and poorly managed, seemingly by people that have no customer service and no standards.
As long standing members, all local to Virgin Active Chelsea, we are charged a high annual subscription and feel cheated and disappointed to the point of upset by what we experience on a daily basis.
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