Virgin Active has been the worst customer experience I've ever had. After I complained about a rude staff member (Rob at Strand), he retaliated by getting my brand new membership at Chiswick Riverside cancelled behind my back. I was never told -- I only found out when I was blocked at the door. They kept my £125 joining fee, left me without access for a week, and have dragged me through over a month of back-and-forth lies and contradictions. They're now even emailing me saying I "haven't cancelled" when I clearly have.
As a disabled person, I find this not only retaliatory but also discriminatory. For a company charging nearly £300/month, to treat members this way -- silencing complaints, cancelling memberships without notice, keeping money, and refusing accountability -- is beyond disgraceful. Avoid at all costs. read more