**Review** **Rating**: 0/5 stars (If I could give negative stars, I would) I recently rented a van through VIP Transport Affiliates for my wedding, expecting a luxury "limo van" as described in the email confirmation from Chuck Cotton. Everything initially seemed fine, and I received an email confirming the details. However, when the van arrived, it was nothing more than a plain, basic vehicle -- the kind you would see transporting people to and from the airport. It was white, with forward-facing seats, and had no luxurious features at all. This van was supposed to transport the wedding party to and from the destination, but because of the company's failure to deliver what was promised, members of the wedding party ended up having to drive themselves 45 minutes to the ceremony and 45 minutes back to the reception. This was a huge inconvenience on what was supposed to be a special day. Furious, I called Chuck Cotton on my wedding day to address the issue and request a refund for the completely misrepresented service. To my disbelief, he flat-out refused to refund any of the nearly $800 I had spent. The lack of accountability and customer service was appalling. I could have easily rented a similar van elsewhere for much less, but I specifically paid for a luxury experience, which I did not receive. I asked the driver to leave immediately, as this was not what I had agreed to. It felt like a complete scam. Horrible experience, poor customer service, and absolutely not worth the money. I would strongly advise anyone considering this service to look elsewhere. Do not recommend! read more

I use this service for transporting clients and employees to and from the airport. They are awesome! The driver is proffesional and friendly and makes our company and town look great. This company really does make you feel like a VIP. Highly recommend. read more

Driver took party to the wrong location...didn't go back and pick up the bride..which in turn made the wedding start late...no Apology from the driver..And to top it off Chuck the owner said they did nothing wrong and charged a unauthorized $60 tip charge after the fact.. This is definitely NOT a VIP company. TOTALLY WORTHLESS!!!! read more

I have used this professional car service for many years. They are an outstanding company and in business for over 30 years. They have driven me, my family and many work colleagues to points outside of Oklahoma including Texas, Kansas, Missouri, Arkansas, Tennessee and Minnesota- They deliver every time. I highly recommend them and their wonderful drivers and beautiful black SUV's and sedans. Don't waste a call to anyone else, get the booking you need at a fair price and great customer service. read more

I cannot stress how terrible my experience with this company was. I spoke with the owner through the entire booking process and was assured that everything would be great, the driver was knowledgeable with the Grand Lake area, we would be safe, etc. All of those assurances fell incredibly short. We booked the largest limo for my best friends bachelorette party at Grand Lake. It was supposed to arrive at 8:00pm, it did not arrive until 8:45pm and I had to give the driver directions over the phone (mind you 14 young girls found the place just fine, but an "experienced" limo driver couldn't). After he finally arrived after dark and after our dinner reservation, we got prepared to get in the limo and he had to use MY PHONE for directions for the restaurant! Again let me emphasize, he took my phone into the front of the limo to navigate us to the restaurant. After getting in the vehicle, the entire sound system was broken. No sound, no aux cord, no radio, nothing. Great way to kick off a bachelorette evening. We sang the entire 40 minute drive to the restaurant to cut the silence. When we rolled down the window to ask the driver for help he ignored us and said it would just have to wait. His driving was so reckless at one point he slammed on the breaks and we heard skidding and a car lay on their horn. Comforting. On the ride back home the music was fixed, but the driving was so rough and jerky one of the girls got car sick and threw up for hours after we returned to the house. Following this experience I called Chuck the owner to express how unsatisfactory our experience was. He seemed surprised and apologized but offered no compensation in a discount or anything. We had the limo from 8:45 to approximately 1:00pm. Substantially less time than we had paid almost $900 for! Basically DO NOT use VIP Limo. It was terrible. I wish I could give 0 stars. read more

We had the worst experience with VIP Limo. My fiancé was so excited when he booked them for our wedding night, saying Chuck told him all the little details - how to put how wife in the limo, how to stand for pictures, etc. well none of that even mattered because when we walked out for our grand exit our limo was not there!! When my husband called to ask where they were they just told him they were backed up and they were sorry. Well an hour later they finally showed up, 10 minutes before we had to be out of our venue. My day went perfectly except for this huge mistake VIP Limo made. DO NOT HIRE THEM!!!!!! I wish I could give 0 stars. read more

I ordered a black limo to arrive at 2 p.m. What showed up about 2:10 was a white limo. My wife and I exited my garage with two pieces of luggage and the driver never asked if we'd like to store them in the trunk. We made our way inside the car and my wife turned to me and said, "Can't we put this in the trunk?" As we made our way down the highway, I noticed our driver answer a cell phone call. I thought, "huh, I'm not sure i like that". Turns out the call didn't last very long and he seemed to have a firm grasp on what was happening on the road. The driver didn't talk much as we traveled to the first destination. I enjoyed that because me and the wife were engaged in a good conversation. One of the things I noticed about the car interior is that it wasn't limo clean and could've used a good spit shine before our appointment. Upon our arrival at the first destination, the driver was very nice and offered to give us a time warning so we wouldn't go over time for travel to our final destination. While driving to our final destination, I initiated and engaged in a good discussion with the driver. Very nice guy who didn't get offended when I complained about the limo not being the color I ordered. Overall, the experience was satisfactory but for a guy and gal who were taking their first limo ride, I wasn't blown away. read more

I made a reservation with VIP in OKC, for a funeral. Then I needed to cancel the reservation and called 60 hours in advanced. I was dismayed that I was then informed that there was a no refund policy. I was told the policy was on the web site which I did find with difficulty. i did not make the reservation on the web, it was made on the phone and the refund policy was not discussed. So Mr. Cotton told me he would try and rebook the limo and refund the booking IF HE COULD FIND REPLACEMENT BOOKINGS for a SUNDAY. I had booked 10 hours on Sunday. If he could not completely rebook I would have a credit, I could use at any time. I live in Houston and that was of no help at all. On Saturday at 1pm I called to see what was going on with the credit. He had not been able to rebook, but said the phones were still ringing. I got this insight that he was not going to get in any bookings and planned on keeping my money knowing he would never be liable for the service. I reinstated the service although this made a bad situation worse and added a burden to my family in a difficult situation. The driver came and was very professional. The Limo was in good repair and adequately stocked for a whole day on the road. The driver was familiar with the route and required only minimum of direction to various individual places, in fairness not on gps. I leave it to the reader to evaluate the situation. I FEEL that the inflexibly of VIP Limo policy was small and petty. And this added to the grief of my family. But then I am not in a good place to render an objective judgement. If you rent from them know there is an absolute NO REFUND policy.. read more

VIP Limo ran a contest on Facebook to win tickets to the Billy Joel concert November 11th. I won the tickets September 1st. We all question if the contests on FB are real or not...VIP Limo followed through and made sure our night was wonderful. Dylan was our driver. He arrived at my home approximately 15 minutes early anticipating traffic. We arrived at In The Raw (another part of the giveaway) and had a nice relaxed dinner. The drive to the BOK Center was smooth and we had no problems. Dylan answered all of our questions and came with the limo clean as could be. The tickets provided were on the 5th row center of the BOK Center. We could not have purchased better tickets. We arrived home safe without any worries of traffic in or out of the facility. VIP Limo provided 4 tickets to the concert along with dinner and the ride. Our party of 5 had a wonderful night, they were very accommodating to allow us to add more people to the limo ride. I will call VIP Limo first when my kids are of prom age to arrange a safe, clean enjoyable ride! read more

I ordered a hummer Limo for my son's 14th birthday party! The limo was on the invitations so the kids were really excited because it was to pick them up at school! I called 10 minutes before it was to arrive and the man on the phone assured me that it was on the way! 15 minutes later I called again and I was put on hold. When he came back on the phone he told me that they had made a mistake and our limo was on the way to Oklahoma City! I was speechless! He then said that they could pick the kids up at the restaurant we were going to and he would give us extra time! He called the driver long before we were done and told him that we didn't need them to take the kids home! (Not our agreement!) I had to pour a bunch of kids in my Tahoe to take them to the restaurant! The biggest part for the kids was to be picked up at school! They charged me the full price $600 and the kids were maybe in the limo for a total of 45 minutes!NEVER AGAIN!!!!!!!!!! read more

Always ask to see the vehicle you are renting before you pay a deposit. They use stolen images from the Internet that are not the actual interiors of their vehicles. read more