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    VIP Complete Pet Care

    2.8 (4 reviews)
    Closed 7:00 am - 12:00 pm, 2:00 PM - 4:00 PM
    Updated 3 months ago

    Services - VIP Complete Pet Care

    Pet boarding

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    Ask the Community - VIP Complete Pet Care

    The Pet Resort

    The Pet Resort

    (1 review)

    WARNING: If you have a choice, TAKE YOUR LOVED ONE SOMEWHERE ELSE. The owner of this establishment…read morehas to be one of the most unprofessional women I have ever dealt with. A little background information on the situation. We took our dog to stay at this "resort" for four days while we were out of town. We were told it would cost $65 including an exit bath, which would be given on the last day of our dog's stay. Fast forward to the day of pickup. We call the establishment to make sure that our dog had been bathed and that she was ready for pickup. It turns out the owner decided to go ahead and give her a bath the day we dropped her off. This sort of defeats the purpose of an exit bath, since she has to stay there two more days collecting whatever filth is present in that building (and what I could see in the back was plenty.) The owner explained that they decided to bathe our dog three days early because their groomer had an appointment on the day of pickup. This is not that big of a deal, but it would have been nice to have been told ahead of time. We arrive for pickup and are given a printout of the receipt. The total read $88. My wife explained to the owner that we had been told that the total would be $65, and response the owner had was that our dog was heavier than they anticipated. This does not make much sense to us, since she has our dog's medical records which has all the information and our dog has been here before. I asked the owner how she could just change the price, since it was preestablished before we even brought our dog in. This is where the truly unprofessional part starts. As my wife began to pull out more money from her purse (at this point we just wanted to be done with this interaction) the owner picks up the receipt and says "you know what..." and tears the receipt up in front of us, storms off and continues "just take your DAMN dog." My wife and I were at a loss for words. A few moments later our dog comes running out and naturally is ecstatic to see us. The lady comes out with our dog's bed and throws it at our feet and said "take your stuff and get out", and stormed off into her office. I still could not believe the "owner" of an establishment would treat people like this. I asked her through her office door "are you the owner?" No response. "Ma'am, are you the owner?" Without looking up from her desk she replied "yes" in the most condescending tone I had ever heard. I am disgusted with the way we were treated by this place of business. Normally I just let things like this go, but as soon as we got home, we gave our girl a once over to see how the clean she was, and naturally she was dusty and dirty from the remaining three days of her stay at this kennel. AVOID THIS PLACE AT ALL COSTS.

    VIP Complete Pet Care - petboarding - Updated May 2026

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