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Tractor Supply

3.0 (1 review)
Open • 8:00 am - 9:00 pm

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14 years ago

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Petsense

Petsense

(3 reviews)

where is the groomer... She always did a great job with my Pom.... get her back…read moreNow you do not have one? Maybe new management is in order... not very friendly

Customer service is ridiculous. I asked to use the restroom just to wash my hands because my dog…read moregot sick on the way to be groomed and was told that there was no public restroom, but I have used their restroom in the past so I don't understand why I couldn't use it today. I was however, offered hand sanitizer, but how is hand sanitizer going to remove dog puke out from underneath my fingernails and my hands ? Then the lady tried to tell me that she did not say that there was no public restroom, which is a flat out lie. She also stated that she was not on the clock... I don't think that matters if you're dealing with customers, you should always be nice. She got very defensive as if I was accusing her of something. I'm not sure of her name, but I do see her every time I go in there she has short gray hair and is usually pretty friendly, but she does usually gripe about how long of hours she works and that she never gets time off. I have had her tell me a whole story about that before. Either way I will not be back so it does not matter. I just want other people to know how I was treated today. And then I was told over the phone whenever they called me to tell me that they were unable to give my dog a full haircut that it would "probably only be $35" (her exact words) and upon getting to the register I was charged $50.89 for pretty much doing nothing!!!!! The groomer then came to the front and completely changed her story and told me that she said it was going to be $35-$47 over the phone and that is not what she told me on the phone! Yes, they gave him a bath and upon returning to get my dog I even had to help hold him just so she could trim around his face, they did trim around his paws as well, his pee pee, and his bottom other than that I do not believe it is $50 worth! He looks very choppy and I could've done a better job at home. He looks pretty much exactly the way he looked whenever I brought him in and I am not happy at all! I am all for not traumatizing the dog, but I wanted his haircut because of the heat and he is a Yorkie and looks like a little bear. SO HE IS HOT!!! That's the whole reason I brought him here in the first place. It just seems to me like they did not try very hard at all. I never, thought I would be treated the way I was treated today! It's ridiculous! I will not be back! Just wanted others to know how badly I was treated and how much I was charged for pretty much nothing! My gut was telling me in the beginning to take him to this other groomer in the beginning, and I so wish I would've listened to that! Because now I'm out 50 bucks and the other groomer does charge $35 for the whole shebang. She will definitely be getting my business from now on. Never again... will I step foot in Petsense in Uvalde Texas.

Tractor Supply - deptstores - Updated May 2026

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