I've been a loyal customer of VIP Cleaning Services LLC in Las Vegas since 2019. For seven years I used them annually for carpet cleaning and happily raved about their work to friends and family. I'm the type of person who sticks with businesses I like and refers them often. That's why I was so shocked and disappointed with their recent quote. My fiancé was moving out of his 1,400 sq ft, 3 bed / 2.5 bath townhouse. We had already done a thorough spot cleaning of the entire place ourselves (bathrooms, general wipe-downs, etc.) and only needed professional carpet cleaning plus help with the harder areas like cabinets, drawers, and mirrors. They came out, saw the property, and quoted $900 for the job. I went back and forth with them, reminding them of my 7 years of loyalty, but they showed zero flexibility or appreciation. I felt genuinely insulted. I understand inflation and rising costs, but this was beyond reasonable -- it felt like pure price gouging. I quickly found other reputable cleaners willing to do the full job for around $300, which is much more in line with reality. I'm leaving this review because I wish someone had warned me. If you're considering VIP Cleaning Services, get multiple quotes first. Long-time customers apparently don't get any loyalty pricing or respect anymore. read more

This company cleaned my house windows. Arrived exactly on time. The 2 workers were very organized and polite. I didn't realize how much I needed to get my windows cleaned. I would highly recommend this company read more

I recently purchased an older home and it needed a bit of cleaning. Carpet cleaning & full house pre-move in cleaning. They were able to send someone out the next day and I got a notification when they were en route! I really liked this instead of waiting and wondering if they were going to show. They were well equipped, worked quickly and efficiently. I also had them take a look to give me an estimate for the full house cleaning which I thought was very fair. We scheduled the full house cleaning the day after the carpet cleaning. This included thorough cleaning of the bathrooms, sliding door tracks, kitchen, baseboards, flooring....you get the idea. I wanted a full description of what they were going to clean and they sent it to me promptly. The day of the cleaning, I received another notification when they were on their way! By the way, I was not able to meet them at my house so I kept a key in the lockbox and gave them the code. About 3 hours after their arrival, I got another notification that they were finished. And apparently another gentleman came a few hours later to inspect their work. A really nice touch! After work I went to check out their work and it smelled like a brand new home! You can tell that the air felt cleaner, it smelled great and not overpowering. I am so glad that I hired them instead of trying to do it myself. I am actually going to hire them again for the move out cleaning of my apartment! Thanks for everything!!! read more

VIP Cleaning Services - Van - Home Cleaning Near Me - Las Vegas, Nevada

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First thing I said on the phone was puppy urine. I was assured that the tech would get the job done. But I guess I'm the unlucky one of the bunch. Because I still have urine stained carpets because I failed to ask for "deep cleaning" matter of fact when the tech came to do his inspection you'd think it would've been suggested but once again I'm the odd man out because my carpet is still stained. I guess I have to learn how to ask the right questions when specifically complaining about pet urine in my carpet. They swear they offered me the deep cleaning. So I intentionally wanted to waste time and money with them coming to my home. That's just dumb. 01/20/2020 Update Thankfully this company was more than helpful to fix my issue with my carpet. The carpet in my house is old and warm although VIP did an amazing job, ultimately the carpet just needs to be replaced. read more

VIP Cleaning Services - Sometimes you can see the stain on surface but it went deep on your carpet, that's why sometimes we need to take a look under the carpet - Home Cleaning Near Me - Las Vegas, Nevada

Very professional and friendly. Quick with completing the cleaning and cleaned up excess water mess afterwards. Would highly recommend. Found them on groupon for a $59, 3 room cleaning service and it was great. I was able to easily book appt online. Recieved a text and email confirmation right away. They called the day before to confirm appt the following day and the day of they called again. They schedule within a 2 hour time frame and it was great to receive a text alert when they were in route. 30 mins later a know at the door and he was done in a bnb out 45mins. He cleaned my living room, dining area, and hallway/entryway. I could've had another room cleaned but it was not needed. I got this service dusty to my fish tank leaking water and I wanted it professionally cleaned before setting it back up. I paid an extra $35 for deep cleaning and sanitizing the areas. Which I was completely ok with and wanted due to the fish tank water. read more

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Wow, wow, wow VIP never disappoints. We hired them last year to come sanitize our home after a family member got diagnosed with the C word and now a year later we hired them to clean our new home before we move in and they did great! Cayo was responsive and answered all our questions in a timely manner and the two ladies who came to clean our home were kind, professional, and paid close attention to little details. I would recommend them a million times to anyone looking for a quality cleaning business (best part is that they are family owned and operated) read more

Just had my windows cleaned. Jorge is the best! Took his time, very professional. My windows and screens are so spotless. Terrific job Jorge!! read more

Very friendly and professional stuff ! Arrived on time and did a great job with windows cleaning . Will highly recommend VIP Cleaning Services and most definitely will use again in future! read more

Tl;dr I think that VIP is staffed with great people though I'm a little disappointed with the results. I saw that they had a Groupon special for 3 rooms up to 300 sq. Ft. total, but requested only 2 rooms to be cleaned as one room was big. I also paid extra for the 2nd room to be deep cleaned. Scheduling was extremely easy! I called and was booked the same day. The woman on the phone was professional and patient. (Not sure if it's the same person, but whoever answers their texts is great too! Though text is slower than calling imo.) I got a text a couple hours before my appointment saying that their technician was ahead of schedule and could arrive in 30 mins if that was ok. I said sure and Joel arrived shortly after. I showed Joel my two rooms and he got straight to work. He was done 30 mins. later and initially I was very impressed. The carpet on my bigger room looked great! I wasn't expecting miracles on the other room I asked to be deep cleaned, but there was a noticeable difference (see pic) and I was happy. Both rooms smelled good. And then the carpet dried. I was very surprised it took so long. The 2nd room wasn't even completely dry 24 hours later. About 6 hours in I started to notice these dark spots appearing in both rooms. They weren't there before cleaning. Some were pretty small - just large drops. However, there was one large spot in the 2nd room that I knew wasn't there before cleaning. It was late, so I sent a text. By morning the next day, the carpet in the deep cleaned room looked as stained as before the cleaning and started to smell (see day after pic). Next morning, I exchanged several texts with VIP and provided pictures of the dark spot I found. They gave me a two hour window for a technician to check it out, but he got held back and arrived an hour after the initial window. They offered to reschedule me the next morning, but I was just thankful they squeezed me in (busy the next day and needed to move my furniture back). Joel came back and looked at my concerns. He thought that the large spot was from pet urine (though we've never had pets or even pet visitors). Explained there really wasn't much he could do without costly treatments or replacing the carpet. He sprayed something on the spots and left a few mins after arrival. Rather anticlimactic actually. It helped with the spots but nothing was done on the rest of the 2nd room. The room began to smell unbearable, to the point that I will be replacing the carpet. Apologies for the essay, but I wanted to show all their great qualities despite my disappointing experience. read more

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I recently purchased a Groupon for window cleaning with this company. I was leery using them as this was my first time purchasing a Groupon and didn't know what to expect!! From the initial phone call I was impressed with the customer service! She explained everything to me, even the additional price for the screens. They were able to get my window cleaning scheduled at a convenient date/time for me. I received a confirmation text right away! Then the morning of the cleaning I received a text letting me know Raul was on his way. He was very prompt and again customer service was great. He did an amazing and very thorough job with all of my windows and screens. Will definitely be using them again in the future! read more

VIP Cleaning Services - Before - Home Cleaning Near Me - Las Vegas, Nevada

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I had VIP clean the grout in my kitchen. They were on time & very professional. The job was done quickly & looked awesome! I referred them to my neighbor & they ended up cleaning the grout throughout the house. The job was excellent. I would use them again & will continue to refer them!! read more

I can assure you that you will not find a more reliable cleaner than Vegas VIP Cleaners. Everything from Carpet to entire buildings. Mauricio and his team are a hard working dedicated team who make sure you are completely satisfied. Many of their cleansers are all organic too!!!! I have used and recommended Vegas VIP Cleaning Services many times and everyone is always happy!!!! read more

Thank you VIP. You provided me next day service! My carpets are clean. Fresh smelling and look amazing! Joel was efficient and even had time to stretch an area of carpet in my Master Bedroom! Great job Joel. VIP is my new carpet service provider. read more

I'm very pleased with both the customer service and response time from VIP. All I can say is WOW! We just purchased a home and wanted several cleaning projects completed. We were under a short time frame with moving all of our belonging in and needed things done. We had our carpets and tile cleaned. It looks brand new! We also had our windows cleaned and I can't say enough. Mauricio and his team are outstanding. I highly recommend them for any cleaning needs you have. read more

From the appointment to the job completion, we were very impressed with the VIP Cleaning Services. Pablo & Gil did a great job cleaning our windows. They came were very efficient, professional, and super nice. We would definitely recommend VIP Cleaning Services to our friends and family. read more

These guys were great. They pulled up in their truck, fully equipped and ready to go, walked around with me to see what needed to be done, and then went at it and got it done in just over an hour. Incredibly polite and even threw on some sunscreens I'd found in the garage. I hate doing windows. But these guys seem to love their work. Be good to yourself and call them to do yours. read more

We have used VIP in a few homes for carpet cleaning and have always been very happy with the results. They are prompt and were even early for both of our appointments, the workers have always been courteous and professional and the carpets always come out very nice for a very reasonable price! I would highly recommend VIP . read more

I'm compelled to write a review for first time in Yelp that deserves a positive review. Over the yrs, I've used several different companies for services. VIP Cleaning Services is by far the most professional. Their staff are very polite, respectful, thorough and efficient. Maurice goes above and beyond to make sure the clients are satisfied and happy with their services. They did approximate 40 windows ( inside and out) and cleaned my tiles and grout. They did an awesome job! I definitely highly recommend this company for all your cleaning of home or office. read more

Loved the service! My carpets look and smell better than when I moved in. Joel and his partner were quick, took less than 30mins for 3 rooms. They even offered to honor my groupon price the next time. read more

I bought a Groupon for window washing from VIP Cleaning Services. The arrived as scheduled, were very thorough and were personable and efficient. In addition to the Groupon which is still available for 25 windows, I also had them wash all my screens which only cost and extra $72 and was well worth it. I highly recommend Gil Santos and his crew. read more

Margaret and her team did an outstanding job. They are very thorough and left the house immaculate!!! They did not cut corners and we're honest and upfront with everything. Thanks! read more

VIP Cleaning was an excellent company to work with. They helped us with the window and carpet cleaning and when they left, everything was perfectly clean and beautiful. Special shout out to Mauricio, Karine, Pablo, and Gil! These guys made sure that the process was smooth and as stressless as possible. Thanks guys! Will definitely recommend to our friends. Amazing service!! Very satisfied. read more

I had my carpet cleaned today and what a wonderful job VIP cleaners did!! Joel showed up right at the expected time and within a few minutes he was set up and ready to go. He finished the job in about 30 minutes and the carpet looks brand new. He was totally professional and I would recommend VIP to anyone. read more

I had an horrific incident happened with a cleaning company ( see my review ) one day so I was looking for a reasonable carpet cleaning company who could do service on the same day. I found them online and they were in my place within 4 hours. The carpets became clean just like brand new. A guy who cleaned my place was very polite and his work was very fast but very good. Thank you for saving me in a very short notice. Price was great too. I definitely recommend this business. read more

Recently had VIP out to clean the carpets in my condo, went with them based on good reviews and a fair price - glad I did. The company was a pleasure to work with right from the start with easy and quick scheduling. The tech arrived a bit early and kept me informed of his arrival time. The tech was professional and polite, did a great job with the carpets as well! Definitely going back to VIP for future cleaning services, and recommending to friends and family! read more

Can't say enough good things about Mauricio and his team. I had to book cleaning and other services via phone as I am at of town. He not only accommodated but treated me like a VIP. Best Communication, prices, and work! read more

These folks are absolutely fantastic! They cleaned my house windows, inside and out, better than any one else I have ever had before; and even better than when I did them myself. Cassio is not just a professional but also very polite and a true gentleman. I positively recommend this company ‼ read more

Bought a Groupon for a 4 bedroom carpet cleaning then called them to schedule the service. They were able to schedule the cleaning the next day and would be at my house between 8am-10am. Great! So next day comes and I receive a call from them saying they had to change my time to 10am-12pm because they had to a 1 bedroom they had to do. Sure, go ahead and inconvenience me, I only had to take a half day off to be home for this. Come 12:01pm still no carpet cleaners and I call them and let them know I want to cancel he says "oh they haven't come by yet". Hmmm, sounds like the owner needs to fire his managers or staff. How can you not keep track of your staff and why can't they call thier manager letting them know they are running late. Guess I wasn't as VIP as I thought. Zero stars. read more

Incredible service and my carpet is clean!! If you have been putting off a carpet cleaning because you either don't trust someone to do the job or you can't find someone reliable, look no further. VIP cleaning is amazing and gave us great results! read more

Great service! They did a really good job at cleaning a rental we recently moved out of. There was one room in particular that was a mess because of one of my kids and now the room looks like new. Booking my appointment was easy and the confirmation emails and phone calls were very helpful. I would definitely use this company again. read more

Our builder scheduled a new construction house cleaning with VIP Cleaning Services. The two ladies and one gentleman were very friendly, but didn't speak any English. We had to communicate through a translator app on our phones. I knew they didn't do a thorough cleaning when they completed our house in about 1.5 hours, and we have a pretty good size house. When they left, I went into all of our bathrooms and the area behind the toilet where dust accumulates was not even touched. They also did not do a thorough cleaning of any of our tile floors. They left our floors looking cloudy, with some residue on it. When they were getting ready to leave, my Mom noticed that they didn't vacuum our downstairs carpet and she had to ask them to vacuum it. Luckily, our builder paid for this cleaning. I gave two stars because the folks were really nice and they did wipe down all our upper kitchen cabinets. Unfortunately, my Mom and I cleaned up after the cleaners. Oh well! read more

Great customer service but the actual carpet cleaning was unsatisfactory. I paid extra for deep cleaning and It doesn't seem that I got that. My carpet still has several stains and marks that I'm sure should have come up with a deep clean. I normally use a different company who charges almost double the price I paid this company but their work is always amazing. This time I decided to go a cheaper route and I got just what I paid for, cheaper service.. read more

VIP Cleaning Services did an amazing job on our carpet. We have pets, and all stains and odors were removed - our carpet looks like new again. We have also used them for window cleaning and they did an outstanding job. I highly recommend VIP Cleaning service - professional, friendly and efficient service. read more