I wish I could give zero stars. My experience at Village Animal Clinic was an absolute nightmare…read morethat ended in the heartbreaking loss of my 12-year-old Australian Shepherd, my best friend for over a decade. I brought her in because she wasn't acting like herself, and when I tried to explain her symptoms--including a persistent cough--the vet immediately dismissed everything as "just old age." She was fixated on the idea that it was Valley Fever from the start, without even bothering to do a basic exam: no temperature check, no thorough physical inspection, nothing. She jumped straight to x-rays and blood tests. The x-rays showed something suspicious in her lungs, and the vet told me it could be Valley Fever or cancer--but she was dead certain it was Valley Fever and didn't offer or suggest any further diagnostics to rule out cancer. The next day, she called with more on the x-rays, still inconclusive between the two, but again pushed Valley Fever and didn't suggest further tests. Then tragedy struck: my dog had a seizure the following day. I called the clinic in a panic, asking for advice and if we should seek medical help immediately. The person who answered said she was the only one in the office that day and refused to contact the vet or any techs for guidance. Just hours later, my sweet girl passed away in my arms--it was horrific and agonizing to watch. The day after she died, the vet finally called with the blood results: Valley Fever test negative. Suddenly, it "could have been cancer," and she casually said there's "unfortunately no way to know for sure if dogs have cancer through blood test." With our own research afterward, we learned there were specific blood tests or other diagnostics she could have run days earlier to detect cancer and give us a clearer picture. If we'd known it was likely cancer, we could have made the compassionate choice to euthanize humanely and spare her that terrible suffering. This wasn't just incompetence--it felt like negligence and a complete lack of urgency or empathy. The dismissal of concerns, refusal to investigate properly, and poor communication (or lack thereof) during a crisis cost my dog her life and left us devastated. I would never trust this clinic with any pet again and strongly advise others to go elsewhere for thorough, caring veterinary care.

No waiting. Good relationship with patient. Low anxiety. Pricing is quite reasonable.read more

I've been about 4 times for low cost and efficient friendly pet services lik shots or spay. I've…read morealso shopped in the gift shop for pet items or kitchen items. They always have a few aisles of interesting items. Low prices too. I'm always happy to support dog shelters and dog organizations. Today I dropped off a couple leashes, collars, dog toys and about 7 dog coats. They have 2 big blue donations boxes to add your items in. But you have to throw the items to the inside corner. Just shutting the door drawer does not empty the items into the box. You have to throw them to the open edge or throw to the corner, which has a bigger open space to throw into. I tried to show and explain how in my uploaded video. It's a great place so pls visit the gift shop and donate and support!

Everybody was fantastic with my dog they showed compassion empathy and they truly care for your…read moreanimal.

This is not a rescue. They get dogs from breeders. We ask for a video of 1 dog and the breeder sent…read morevideos of 10 dogs, including a dead dog. Why would someone send a video of a dead dog? This place needs to be reported and closed down.

We found our beautiful long hair chihuahua here. Rocky is a healthy happy little dog.read more

Dr. Rai and her entire staff at Sugarloaf are always so professional and caring. Sugarloaf has been…read moremy two dogs' primary vet for almost 7 years now. As a hyper paranoid pet parent, I always know my kiddos are in good hands with Dr. Rai and the team!

I'll start with a positive, everyone seems nice. However, the team seems inexperienced with anxious…read moreanimals. The vet seemed frustrated with the tech. Communication was off between the vet and tech, which made it uncomfortable for me when the vet came back in the room (slightly put out) and said: "ok, what are we doing? Because the tech gave you options without talking to me first." Nothing malicious, just very weird energy after that.

Not a fan. They just try to get as much $ out of you. Some…read moreof the vet techs were super nice while other's weren't. Will not be going back due to the owner vet cus she likes to go overboard on stuff and have you spend $$$. Also the place is dark and not welcoming.

I don't plan on going to this place again. I had to come here cause only a couple locations perform…read morethe test I needed to get done for my dog. Multiple vet techs standing or sitting around on their phones. They need to keep the front door locked which is weird. The huge freezer they keep pets that have passed away is pretty visible. This place honestly is pretty ghetto. Even if I lived across the street I'd go somewhere else.

This is under "LOW COST" vaccines in ERROR. There is nothing…read more low cost about $55.00 per dog.

We had our kitten spayed and they did an amazing job took great care of her. She had a superb…read morerecovery would recommend them to anyone.

I adopted a 4 month old GSD, named Tank fka Jay; from Saving Paws Rescue. His mom Chevron was…read moredumped at a gas station in CA. (Hence her name, Chevron) They took her in pregnant, as well as other male with her. They are absolutely, hands down, the best! They take time to get to know the adopters, make sure they are a good fit. As well as, tour your the home and check for safety concerns. Most people don't know what they are getting into with a German Shepherd, so they make sure you understand. Tank ate some drywall at the rescue the night before we took him home. They said if we had any issues let them know. He ended up getting gastritis and was vomiting and had diarrhea. They told us go to urgent care & were there the whole way supporting us. They even took care of the $1300 urgent care bill, knowing he was being a German shepherd puppy and chew stuff. God bless this rescue & all the people that help to make it successful! When GSD's need help, they are there!

very un happy was charged for something i did not autorise. i was told one price and charged for…read moretwo did not want to join was charged 39. dollars . it was only suppost to be 7.95 whitch was also charged. im on a very fixed income. i love dogs but i cant afford this.

Dr Ray is absolutely amazing! She is very kind and thorough whenever our pack needs a check-up…read more Dr Ray is especially patient with our spicy Chihuahua. The team at the Center is always so patient with our dogs. I'm glad they are located close to our home, and I know my babies will always get the best care. Thank you all so much for all that you do!

I started coming here when we became new raw chicken owners (Sphynx cats). Started with Luna in…read more2021 and then Lila in 2023. From day one we have been treated with nothing but professionalism, compassion, and kindness. As I was a new pet owner I had lots of questions in which they would always patiently listen and answer in layman's terms. From the moment you step in then the front door to the actual visit in the exam room you and your pet will be treated with the professionalism you would expect from a medical facility. They accept care credit which helps and the appointment scheduler in their website is convenient and easy to use. I am glad we found Phoenix Vet Center and your pet will be as well!!