Sometimes, when you see reviews on Yelp and most or all of them are 5 stars, you wonder if someone…read morepaid all their friends and relatives to write reviews, LOL. In this case no need for doubts, Chris deserves all of the 5 star reviews. He made the whole process as painless as possible and was super responsive when any questions or issues came up. Highly recommended!

We are closing on a house this week and had to share our fantastic experience working with Chris!…read moreFrom start to finish, he made the entire process feel easy and seamless. Chris was always responsive, communicative, and proactive about keeping us informed at every step. He answered all of our questions quickly and clearly, which gave us so much peace of mind during what can be a stressful process. Beyond that, he's just a genuinely personable and kind person, just an absolute pleasure to work with. We're so grateful for his expertise and support, and wouldn't hesitate to recommend him to anyone looking for a smooth, efficient home loan experience!

Look no further, Adam is your guy! From a first-time home buyer perspective, it's hard to decide on…read morea loan officer/broker because you don't really know what to expect. But Adam exceeded our expectations and has been a tremendous help for us. We were introduced through referral via our agent and we are so grateful for the opportunity to cross paths with him. He is an EXCEPTIONAL loan officer/broker and we couldn't be happier with his service. We had a lot of questions regarding the process and were searching at a time where rates were extremely challenging, but Adam helped us find an incredible low rate, which made purchasing a home possible. We shopped around, and trust us, you cannot beat his rates! He is straight forward, honest, demystified all things mortgage/lending, and was razor sharp the whole time. With his support, we closed fast, smoothly, efficiently and he made sure it was painless. We had a planned week trip during our closing period, and he made sure we had everything in place and communicated well so that we didn't have to worry. He puts his clients first and is responsive. Something we did not realize while purchasing our home was how an optimized portal makes a difference in the process. Adam's portal was easy to navigate and user friendly compared to other platforms. He's always one step ahead, which gave us a competitive edge to secure a home. We will be using him again when we refinance and have full confidence recommending him to everyone we know. Can't recommend Adam enough!

I wish we could give 10 stars. Our experience was off the charts. Extremely professional but also…read moresuper friendly, knowledgeable, efficient and incredibly responsive. We highly recommend Adam and his team and will be back ourselves, we were truly impressed!

Norma is absolutely awesome. She listened to all of our concerns and addressed each one…read morethoughtfully. She knows her stuff and can explain situations to people very well. Mortgage lending can be painfully confusing with all of the programs, qualifications, and various factors involved, but Norma made everything easy to understand. The most important thing for us is that Norma was HONEST! She didn't mess around with pipe dream promises, but told us exactly where we stand. She is all about ethics and not putting buyers in a precarious position come closing time. I thank Norma for her time, patience, and willingness to work with me and I absolutely recommend her if you are looking for a spectacular lender.

This review is looong overdue but nonetheless it's here. I used Norma @ 2017 on a time sensitive…read morehome refinance. She and her assistant helped me thoroughly, meticulously, and swiftly in time for the court ordered last day to get my home refinanced. My situation is pretty complicated. I was so stressed juggling work, kids and family court issues and Norma helped ease the transition. She is also quick to respond with any emails/ inquiries even after the refi. You wont be left hanging. Thanks Norma!

We'd like to recognize Mr. Scott Wise and his team at Reliance Financial for their amazing work in…read morehelping to qualify our family for our very first home loan. We are a single income, self-employed family, and had been trying for several years to get qualified to buy, but were unable to find a program tailored to our unique circumstances. For those that don't know, qualifying for a home loan as an independent contractor can be extremely challenging. In addition we were pressed for time, as we were expecting our second child and needed to begin looking for a home asap. Scott was confident he could help us and he and his team worked tirelessly to get us in to our first home. We are beyond happy and would highly recommend this incredible team. Thank you Scott.

I was very lucky to have found Scott Wise and team. Scott promised me an incredibly low rate and no…read morecost refinance and he ended up delivering the same promised rate at an even lower cost (I got paid to refinance due to lender credit). I highly recommend Scott and his team to everyone. Extremely professional, fast and transparent.

There are just not enough positive words to describe my experiences with Maureen at Loan Depot! My…read morehusband and I found her by accident over 2.5 years ago when we moved from out of state to Northern California, we had been referred to a Livermore Real Estate agent, who in turn introduced us to the wonderful and talented Maureen. 3 years later and 3 loans transactions later, I would never consider using anyone else. The scenario during this last transaction was this, I was relocated for work and had to get to Southern California quick, so we had the additional pressure of a 21 day close, no problem whatsoever for Maureen and team, we actually funded a couple days early with holidays in the mix, minimizing the number of days she had to make it all happen. So why is she so great, first thing is her positive nature, during what could possibly a very difficult time, you will find yourself looking forward to hearing from her. #2, her professionalism, she knows the loan world like the back of her hand and turned over every rock to get us best case scenario now in case the percentage rates continue to rise, not in 6 months or a refinance down the road, but now. #3, quick answers and attention to detail, buying a home can be a crazy time and as organized as you think you are, sometimes you may need an answer in the evening, or on a whim. I felt comfort in knowing that Maureen and Mai-Li (her right hand) would always get back to me quickly and professionally with exactly what I needed, alleviating any additional stress. I HIGHLY recommend Maureen and team for an outstanding loan experience, I said it once and I'll say it again, I would never go anywhere else!

Approved me twice took money for appraisal needed more info provided in end after almost 3 months…read moreafter approval letter declined me said could proof residency poor communication took almost 3 days every time for an update of they need more info done provided multiple times

Corinne came highly recommend by several family members and she is truly amazing! She is…read moreprofessional, extremely knowledgeable and a pleasure to work with. She went above and beyond to make sure we got into our new place in Manteca, after our first offer on our old home fell through. She basically had two loans ready to go--one at 20% down and a second at 5%, in case our old home's sale didn't fund in time. She worked with my agents and the title companies to coordinate everything for us and helped us fund on time. We saved thousands of dollars on our new loan because of her efforts. I can't thank Corinne enough and recommend her highly.

Corinne is a very collected patient person. We have been trying to figure out how much we can…read moreafford to buy a house for and what the mortgage is going to look like. Every time we like a house, we make an appointment with her and she accommodates and makes us a whole plan with different scenarios. I like the fact that she always is willing to err or the side of worse case scenario, cause if you can afford that you really can afford this house. She will email us forms and sheets to help us figure out things on our own too. We like Corinne

Nobody will work harder to close your loan or act with more professionalism. We continue to refer…read moreMike to all of our friends and family due to this. He continues to go the extra mile and his staff is second to none as well. I highly, highly recommend!

EXCELLENT SERVICE & AMAZING EXPERIENCE This is absolutely…read morethe best lender I've ever worked with. Besides getting a great interest rate, I had the most amazing team helping me throughout the entire process. I appreciated how Mike and Ashley were always so helpful and quick to respond. Without question the best team I have had the pleasure to work with!

This bank & this branch specifically is fantastic. I only wish I could give 10 stars instead of…read moreonly 5. The level of customer service I received from both Gary and Gina at this branch was of a caliber I would only anticipate being able to access with extraordinary dollar volumes. They offered me the kind of personal care, attention and genuine concrete help that even the most prestigious banking client would be happy to pay for. Both Gary and Gina went above and beyond to make sure I was able to close on an out of state property in a timely fashion. Due to errors on my end, the funds were not scheduled to be available until a week after the scheduled close. But thanks to the pro-active follow-up of both Gary & Gina in manually coordinating efforts with their back office and the institution from where the funds were coming from, the funds were released so that I was able to close timely. I am truly grateful for their excellent service. I HIGHLY recommend this bank and this branch!

I made the mistake of trusting Fremont Bank for personal savings. Several staff told me I qualified…read morefor a promotional interest rate and then strung me along for weeks as I opened and funded an account. A week later a banker informed me she had finally applied the interest rate, but the following week, still no rate and I was left calling in again to get information. The banker finally called and informed me I never qualified for the promotional rate. No apology, no we made a mistake, just go bank somewhere else. A follow-up complaint to a manager produced no result. This combination of sloppy work and miserable customer service has caused me mainly great frustration, but for others it could be financially costly.

Pompy was a huge help when I was setting up my first Patelco account and getting my student credit…read morecard ready. Since it was my first time doing everything, I had a lot of questions and wasn't sure what I was supposed to do. Pompy made the whole process much easier and explained everything in a way that I could actually understand. I really appreciated the help and guidance throughout the process. Definitely made getting started with banking and my first credit card feel a lot less stressful!

I was recently inspired to find a new bank, (if you know what I mean.) So I went directly across…read morethe street and found much of the same. With fewer and fewer options within the retail banking market, I realized there are not as many big names there once was. Then it dawned on me, my wife does her banking at Patelco. Personal finance can be broken down in one sentence. "Poor people spend their money and save what's left and Rich people save their money and spend what's left." They Staff at Patelco Understand That It Is My Deposits That Facilitate Their Revenue Stream. The level of professionalism the staff conducted themselves with was as refreshing as the complimentary cup of coffee. My hope is that this message get the attention of some other folks that manage businesses, and that they are encouraged to STEP UP THIER GAME, and not just engage in a competition of less for more when it comes to their competitors. I have a feeling that this will be a long and prosperous relationship. As of now, Patelco in Livermore has my endorsement.

Stephen went above and beyond during mine and my boyfriend's first home purchase. He was super…read morecommunicative and even connected directly with my agent to ensure everything went smoothly. We recently had the opportunity to refinance and without hesitation, Stephen reached out directly to us as soon as he noticed rates were coming down. We did not need to chase him for it nor constantly inquire about it--he just felt like it was the right time and reached out! I'm very grateful for Stephen and his team and will definitely be referring him to our friends and family.

Based on his numerous good reviews, I messaged Stephen early last August about the possibility of…read moregetting a United Wholesale Mortgage (UWM) 15-year fixed home loan at 1.99%. This was a new program announced by press release, which I read about in a Yahoo! Finance article, through a link on Google News. Having worked previously in real estate and finance, I knew what the key points were to our situation, so I included those in the message to Stephen, asking whether he would be able to do the loan. Stephen responded abruptly by saying that he would have to talk with me by phone, to discuss "details." After I called him, he proceeded to try to browbeat me into accepting a different program at a higher interest rate. His approach was to use old-fashioned psychological pressure tactics, along the lines of: "Are you so naïve that you think you could actually get such a loan? That rate is just a teaser that you would never actually get." He was crude, demeaning and even insulting. I informed him, politely, that I had a background in real estate and finance, so I was not naïve about these things, offering him one last chance to do business with us, if he was so inclined. But he insisted that the loan would not be possible for us, so I thanked him and said goodbye. Shortly thereafter, I found a straightforward loan broker who in fact did the loan for us, on exactly the terms I had in mind: 1.99% 15-year fixed, with a reasonable fee. We closed in less than three weeks and none of the things that Stephen said were obstacles turned out to be an issue. I am pleased to report that my wife and I are now enjoying substantially lower monthly payments. BOTTOM LINE: If you want someone with an "old-school" approach to sales--involving psychological games, pressure tactics and absence of transparency (resulting in your not getting the best deal that you could)--Stephen Wong may be a good fit for you. Anyone interested in connecting with the straightforward broker we ultimately used is welcome to send me a private message, as I'm not allowed to include that information in my review.