The grounds and facilities of this nursing home are quite good, the staff reasonably friendly, but…read moremy father died here because of a lack of coordination between the head nurse and the hospital where he should have been sent to when he had become dehydrated and developed pneumonia. Instead, there was a 24-hour delay because the hospital insisted that authorization had to come from Arleigh Burke. Finally, we worked that out--after much running around playing the go-between, the hospital, by that time, would NOT admit my father into the hospital, because they had already reached the limit on the number of patients they could accept with the special kind of tube-feeding my father required. So, my father had to wait another 24 hours. When he finally arrived in an emergency ambulance, the medical staff were unable to stabilize his condition. They tried IV to hydrate him (he had not been drinking or eating very much in the previous 48 hours) but his kidneys had already failed. He died within the next 36 hours (approximately). The communications between Arleigh Burke and the hospital failed miserably for my father. This should NOT have happened. The impression left was that the staff here believe that "he [your father's] going to die anyway, so..." They had informed us only four days before my father was hospitalized, saying that he had not been eating or drinking very much, but did not seem especially concerned. And when it was apparent that he was dehydrated and had gotten pneumonia because food particles had become trapped in his trachea, I do not believe that they acted with the urgency (and certainly NOT the DISPATCH) needed to stabilize his condition. It was very frustrating, and tragic, that my father died, because he had been doing well only five days earlier. At a cost of about $9,000 per month to have my father taken care of here, I would expected that this kind of thing NEVER could have occurred, but it DID.

My grandfather couldn't walk after a total hip replacement. The caseworker at the hospital highly…read morerecommended Arleigh Burke Pavilion to us saying it was the only 5-star rehab center in Northern VA. And that's when things started to go down-hill. If this place is what defines 5-star, it scares me to think what takes place at all the other rehab centers. I can type pages about what went wrong here, but will stick with the major disappointments. First, there's a lack of communication among staff. As someone else mentioned, it is POORLY managed. We should not have to repeat our wants and needs to every single "care giver" we come in contact with. It's 2017. Even if you're not putting in notes electronically, are you not documenting appropriately in a patient's chart? We were met with too many "I don't know"s on top of the unprofessional demeanor. Second complaint, this is a small rehab center which I personally find appealing. Except if your staff of one nurse and two support personnel cannot cater to a total of about 10 patients, then you are understaffed. Either that or your staff is choosing not to work! It is unacceptable to have an elderly patient who is unable to walk ring his call-bell because he needs to use the bathroom and not have anyone attend to him until over an hour later. That's what happened to my grandfather on more than one occasion. Surprisingly, he was able to hold himself all but one time. He was, after all, on stool softeners. One time, he waited close to 90 minutes for someone to answer his call-bell. He yelled for help, without any answer. An accident happened. He was reprimanded and shamed for causing the accident ... unbelievable! 5+ weeks my grandfather was a patient without any bathroom accident in the bed. And the time that THEY took well over an hour to answer his call, HE gets scowled at? Third complaint, PT/OT - which is why we are here in the first place, right? They are not very flexible at all. They are very 'by the book', checklist type of people. They need to check off their little boxes and anything that strays from what's written on this list drives them nuts - and they'll tell you! What happened to treating each person as an individual? In my view, you've got to treat a 90 year old similarly to how you'd treat a 2 year old - especially one who is starting to feel depressed and who has been handicapped and away from home for a month. If he wants to do his exercises in bed one day, so be it! Finally, out of the 12 or more "caregivers" we dealt with during the 5+ week stay, there is only ONE that we felt really cared about the patients and showed them kindness - and that's Maria. The rest would literally give eye rolls, barely, if ever, smile or greet, their body language showed that they were being bothered with whatever task was at hand, etc. Unbelievable. Do the elderly not have feelings? There were several other issues (missed the post-op app't because a wheelchair accessible taxi was never called, not allowing a shower one evening because he missed his schedule shower time while napping earlier, being on too many opioids unnecessarily - medications in general seemed to fit more of a 'one size fits all' belief - they told us "everyone here takes these meds") - but the bottom line is this: if God forbid I or any of my loved ones are ever in a situation where we are facing the possibility of staying at a rehab center I know it will not be this one. I strongly believe my grandfather could have had much faster and better progress with at-home PT/OT/nursing care. It's a pretty complex and appears fairly new, I'll give them that. Has so much potential - but needs a total makeover in staff with thorough training.

Lovely Mother's Day Tea at the Kensington. We are blessed that our mom found this new next phase…read moreof life family. Daily live music, families welcome to meals and lots of special events! The staff truly cares

Under staffed. Lacks staff training including sensitivity training. Staff are often rude to…read moreresidents. Communication is poor. Management is not on top of it. Has so much potential but Falls short.

I had the pleasure of touring the original facility on Heights Court in McLean. I was incredibly…read moreimpressed with the quality of the facility, the care, and the programs VIE Village offers its residents. The ratio of staff to residents is very low, three residents per caregiver. The eight-resident home is huge, immaculate, and filled with great amenities to help the residents enjoy life. I was there around lunch time. The food their chef prepared smelled very appetizing to me. The residents were comfortable and happy. I am clear this is a great option for seniors. Both of my parents were assisted care residents for the last chapter of their lives. Despite the reluctance to leave their home, each enjoyed better health and were happier than being in their home. Had they been at VIE Village, I am sure the benefits would have been even greater.

The staff is very caring and attentive. They make their residents a priority at all times. The food…read moreis also very good! You won't regret choosing Chesterbrook for your loved ones!

My father has been a resident for over a year and he has been pretty happy. The other residents are…read morevery active and engaging. I have had many meals there and they have been consistently good quality and delicious. They have many activities, including local excursions to theaters and even a recent boat trip on the Potomac. I would recommend this place to anyone looking for a safe, affordable, and comfortable place for their parents.

My father lived at Sunrise of Arlington for the last 4 months of his life. I really wanted to give…read moreSunrise the highest marks because the front-line staff who do the daily caretaking of residents are very kind and compassionate, and I think they do a very difficult job about as well as could be expected. I was very touched by their kindness at times. An organization is only as strong as its weakest link, however, and given our experience with the director of medical care there, I cannot recommend Sunrise. The lack of compassion and even professionalism made the final weeks of my father's life and the experience of his death much harder for him and the family than it needed to be. At the time of our greatest distress, the medical director responded to our needs and concerns with callous indifference. When choosing Sunrise for dad, I was focused on daily living questions but it turns out, the medical director is by far the most important position there. I regret I didn't realize that when we were looking for a place for dad. At the toughest time in your life, you'll want people who will help you not make it harder.

I had a lot of anxiety about my 89 year old father moving into assisted living. My main concern…read morewas would anyone really care about him because he had dementia and wasn't easy to relate to anymore? I was so impressed by the kindness and quality of the staff, despite the low salaries. There is an angelic woman named Pierrette Kayombo, the activities coordinator in memory care. Any day I wanted to talk to my dad, I could just text her and she would arrange for me to talk to him on her ipad (he couldn't follow calls anymore). That was invaluable for me. She was always so warm and good-spirited--she just put all the residents in a good mood. I remember she was working on Christmas--not able to be with her own family--and was so positive--just a model of the Christmas spirit and put on a concert and other activities. There will always be frustrations with institutions, but I think this is a really good place.

Our experience was wonderful at Vierra Nursing and Rehabilitation. The quality of care was…read morecompassionate and consistent. The organization and staff always responsive to our questions. Would highly recommend. Sharon B

One of the worst. I've seen a few facilities (both parents had rehab) this is by far the worst…read more If you can afford it or have a choice go elsewhere. I have personally seen patents ignored while staff checked phone. Totally in appropriate meals served multiple times - even though assured situation would be addressed. Staff who could not be made to understand because they did not speak any English. Non-existent MD.

If you are lucky enough to get their loved one into Cherry dale, consider yourself charmed. I read…read morethe reviews for Cherrydale so I interviewed patients outside in the courtyard. What they told me is "Cherrydale is quirky but your loved one will get better" and this "place is better than a facility in Fairfax because there are single rooms as opposed to being three in a room". Based on this, I wholeheartedly pursued getting my father into Cherrydale. The rooms are nice, like a Marriott Hotel and the fitness and rehab center and rehab staff are excellent. Due to the COVID era, Cherrydale was short staffed so every now and then I asked the nurses for fresh sheets and changed my father's bed or helped him clean-up but my father was improving dramatically every day with the physical fitness. He came in a wheel chair, he left being able to walk without a walker. They have an excellent team so to have the most success 1) track your patient and communicate needs or questions with your social worker assigned to their case, 2) talk to the team that helps with discharge. Do not wait to get instructions for medicine and home care to the day before. With supply shortages, you need to prepare for discharge a week in advance. Ask the nurses to train you on anything --they offer family training but you have to ask in advance and you have to participate. Cherrydale gave my father a second chapter at 82. Three out of four doctors told me to take my father who was bed bound home to die after a serious case of pnuemonia where he became bed ridden. Four months later, my father is able walk almost 10,000 steps a day, entertain friends, and do house projects. Every time I see him, I am shocked at his recovery and I know it would not be possible without the program at Cherrydale. I am overjoyed and grateful. No one should take this place for granted and put your expectations into check. Your patient will get out of it what they put into it. Several patients told me my father would have to be encouraged to do his PT every day so for several weeks, I went to Cherrydale at lunch time to make sure he was getting his PT done. This advice was very smart. He resisted it many times but in the end I know he would not be walking 10k steps a day without this place.

Worst place in the world. The only bright spot is the nice woman I talked to today about billing…read more But the treatment by the "nursing" staff was awful.

Corporate regulations and care for the elderly do not mesh. Sunrise is a fit for residents who can…read morespeak up for themselves or have an advocate to closely oversee their medical and daily care. Both of my parents' last home was at this facility. Last month my mother passed; in less than 24 hours her new clothes, jewelry, radio system and toiletries were taken by the staff. The corporate office has sent our family two invoices to date, including late fees incurred after her death. This is acceptable to Sunrise's Falls Church management team - not to us. Previous Director left the facility due to poor resident care resulting from corporate regulations and cost-saving measures.

From the owner: At Sunrise of Falls Church, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.