I am writing on behalf of my husband who has no functioning to write, we try to express our deepest…read moregratitude for the exceptional care, attention, and kindness my husband received during his recent 2 1/2-month stay at your facility. Spending two and a half months in rehabilitation and recovery is a significant journey, and the outstanding professionalism and family-like warmth of your team made an incredible difference in his healing and peace of mind. From the clinical staff to the daily support teams, everyone went above and beyond to preserve his dignity and keep him moving forward. We are incredibly thankful for the nurses and CNAs who anticipated his needs with patience, the therapy team who dedicated themselves to rebuilding his strength, and the dietary and housekeeping staff who made sure his environment was comfortable every single day. Your hard work, endless patience, and genuine compassion did not go unnoticed. Thank you for treating him like family and helping him reach this milestone in his recovery.

Dad was at this facility and the care was amazing, he's back in the hospital and I want him back…read morehere rather than others recommended. They are good at what they do. Everyone is helpful and caring.

Great place. Very clean. Pt department was amazing. Sub acute department is excellentread more

My father has been a resident at North Hills Rehabilitation Center for approximately four years…read more During that time, my mother also required skilled nursing care and unfortunately had a horrible experience at another facility. Having witnessed the care and compassion my father received at North Hills, I pushed to have my mother transferred there. She spent just over two years at North Hills before recently passing away. In January, when my mother was placed on hospice, I made a request that I knew was not a simple one. I asked if my parents could share a room. After more than 60 years together, my mother's final wish was to spend her remaining days beside the man she had loved for most of her life. North Hills made that wish a reality. I cannot begin to explain what that meant to our family. Like so many adult children, my brother and I have careers, children, and responsibilities of our own. As much as we want to, visiting our aging parents every day isn't always possible. I carried tremendous guilt over not being there as often as I wanted, until I realized something that brought me more comfort than words can express. My parents were never without family. They had an entire facility filled with CNAs, nurses, housekeeping staff, and administrators who looked after them. Not simply because it was their job, but because they genuinely cared. The affection, patience, laughter, and little gestures of kindness I witnessed were unlike anything I had ever experienced in a healthcare facility. As my mother approached her final days, I asked if she wanted to come home to be surrounded by family. Her response told me everything I needed to know. She was already surrounded by family, and most importantly, she was with my dad. Think about that for a moment. My mother was facing the end of her life and felt so loved, safe, and at home in a skilled nursing facility that she had no desire to leave. What greater testament could there possibly be to the people who cared for her? When my mother passed, the emotional support my brother, my father, and I received was overwhelming. We weren't simply a grieving family being comforted by employees. We were a grieving family surrounded by people who were grieving right alongside us. I know I will hate myself for forgetting some names, but I want to personally thank Maria, Silvia, Rames, Gigi, and Mimi (CNAs); Anna, May, Nish, and Layla (nurses); Teresa and Emma (housekeeping); and Norma (administration). And to the many others whose names I may not remember, please know that I remember your faces, your hugs, and the way you embraced me when words weren't enough. Most importantly, I remember the love with which you cared for my mother and continue to care for my father. I also want to say something about negative reviews. I understand everyone's experience may differ, but I encourage families to consider how they treat the people caring for their loved ones. These employees face difficult, sometimes hostile situations every day. They deserve kindness and respect, too. My parents always treated the staff with appreciation and dignity, and I can honestly say that the love and respect were mutual. My mother is gone now, and the emptiness she leaves behind will never completely disappear. But I find tremendous comfort knowing that in her final years, and especially her final days, she was surrounded by love and the man she had shared over 60 years with. And as my father continues his journey at North Hills, I have peace knowing he is still surrounded by people who loved my mother and continue to love him. Who would ever imagine that during one of the most heartbreaking experiences of their life, they would find comfort and family within the walls of a rehabilitation center? To everyone at North Hills, my loyalty, gratitude, and appreciation will forever be yours. Thank you for taking care of the two most amazing parents any child could ever ask for. You didn't just care for my parents. You loved them. And I will never, ever forget that.

I was visiting a friend of a friend. We had never met in person until today, but we knew each other…read moreby talking on the phone. Naomi, the young lady at the front desk was super helpful, friendly, and patient. She made sure that I was visiting the correct patient by calling another department to verify. While she was helping me out, she would glance towards the entrance. She did checked out someone. She gave me a pass. Gave me directions as to where I needed to go. Once I was in the elevator, another lady gave me instructions to be able to take the elevator back down. The staff that I did encounter with were super helpful and friendly. It's really nice to know that there are people who do enjoy helping others. I assume the rehabilitation center has multiple services but unaware which services. Overall: very attentive, helpful, and friendly. They definitely deserve recognition.

DO NOT GIVE THEM YOUR PHONE NIMBER IF YOU TOUR THIS PLACE!!! Only place we gave our number to and…read morenow we are being harassed 10-20 times a day by calls from some Ortho Medicare we can't Even understand what exactly they are or who they are. Different numbers every time so we can't block them either. Tried calling Burbank Rehab about It and the just hang up

type of care that really puts the patients first , including the care quality alongside w office…read moreexperience the professionalism is unmatched .

Please dont bring your family here , ALL nurses do not care about your family they let them sit in…read morepee and poop for hours and feed them only if they want too , this place is HORRIBLE and i really hope it gets shut down soon!

My primary care had sent me a referal for home health care services and I just did a geo alert of…read morelocal agencies and blue sky came up. My nurse was such a nice lady and help with my wound, until I no longer had to do dressing changes on it any longer. My primary was also extremely impressed. Thanks again Chris.

They have really helped my mother. Great care from a very friendly and professional staff.read more

Happiest Place on Earth beside Disneyland!. Staff and Management are wonderful. Best Administrator,…read moreBest DON and awesome team! If you're RN, LVN or CNA looking for a job, you should try working here.

This facility is very attentive and very caring. My grandma is currently there and I'm very happy…read morewith how well she's being taken care of.

I have been here for 10 weeks after three massive strokes. My doctors told me that they did not…read moreanticipate me walking or moving some of my extremities. I walked into my most recent appointment with my doctor, and to her surprise, I'm walking, I have strength in my extremities, talking normally, and thriving. I was not doing this 10 weeks ago. I owe all of this to the great team at Berkley Post Acute as well as the blessings from God. Thank you for everything you did for me from the rehab, to the activities, administration, nurses, and friends I made along the way here. I will forever be grateful. I plan on coming back and visiting everyone here during the Christmas holidays.

Everyone here has went above and beyond for my mother and I'm very grateful for all their efforts…read moreand kindness, nurses , supervisors, receptionist etc highly recommend this place staff is very nice and caring!

My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

Manuel Salguero I am…read morewriting to express my deepest gratitude and to commend one of your exceptional Assistant Nurses who recently cared for me. Manuel (Manny) Salguero From the moment I met him, Manny demonstrated extraordinary compassion, professionalism, and dedication. He went way above and beyond in making me feel comfortable and cared for during what could have been a very difficult time for me and my family. What stood out the most was his warmth and attentiveness. He took the time to get to know me, treating me not just as a patient but as a person and a friend. His kindness and humor brightened my days, and he ensured that I always felt at ease. Not once did he make me feel rushed or overlooked, even when the Health Care Facility was clearly busy. Moreover, Manny was incredibly understanding and accommodating with my family. He never hesitated to answer all our questions, kept us informed every step of the way, and always welcomed my family during visits without making them feel like they were intruding. His patience and care made all the difference to me during this challenging time. I truly believe that Manny embodies the highest standards of nursing and patient care. He is a credit to Oak park Healthcare and I hope this letter reaches those who can recognize Manny for his outstanding contributions. Please extend my heartfelt thanks to him on behalf of my entire family. I am I forever grateful for the care he provided and the peace of mind he gave to us all. Sincerely, Patrick J. Romero

Thank you for the good care of Nurses, Assistants and the director's team that provides such a…read morecomfort and great services to my Mother and other living elderlies. Your work will be remembered, appreciated and quoted the best. Wish you the best, SAM

My wife was at the SCRC for over two years. I couldn't speak more highly of the care and love she…read morereceived. The staff is friendly and cheerful and always encouraging the patients. They have a wonderful Activities staff that work with the residents with arts and crafts and entertainment and much more. The physical and occupational therapists are well trained and do a great job in helping the residents to cope with their various infirmities. The nurses and CSRs go out of their way to show loving care and to really interact with their patients. Even the food is good. To sum up, this is just a wonderful facility. Malcolm Wilk

I was there last year for 4 months. The staff I had contact with were great, except 2, 1 was just…read morea loud talker, you could hear her when she was 5 doors down and the other was loud and foul mouthed, no ettiquet whatsoever both nurses. Other than that it was great RT, CNA, Housekeeping, SPEECH PATHOLOGIST and RN's ROCKED! but the coffee there blows! Oh and the CNA's were just the most amazing people