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    Services - Vince Wolfe

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    Capital Insurance Service - General Manager Stephanie C Navarro

    Capital Insurance Service

    (9 reviews)

    South Reno

    Wow. This insurance company has shockingly abysmal customer service. I have a policy through…read moreprogressive in which capital insurance service writes on the behalf of for Nevada residents. Progressive sent me a request for documents that I had already provided weeks ago to Capital. I emailed capital asking why i had to fill out the same documents twice. Not only did they not answer my questions that I had repeatedly asked, but they were extremely rude in their correspondence. I'm usually a calm and understanding person as I understand that customer service is a tough gig, but after multiple emails with my questions unanswered and the second attempt of asking who the manager was, I decided to call in. The manager refused to speak to me and the employee, Lupita, was so incredibly rude on the phone. She proceeded to cut me off and tell me it "was just how progressive worked" and that I had to send the documents in twice, which made no sense. I called progressive to tell them that A. I refuse to work with Capital Insurance Service and to B. see if they really needed the same documents twice. Progressive advised that Capital had never sent in my signed documents. This company is terrible. Accidents happen with paperwork, but the absolute nastiness of their correspondence on phone and email, as well as their unwillingness to help has urged me to warn others that this company frankly sucks. I have never experienced such blatant lack of professionalism and courtesy with a company before. Capital, take a look at your Yelp reviews.... Obviously, you need to clean house. I'm surprised you're still in business with all this lip service yet no change in negative feedback. To all consumers that have had a bad experience, I suggest posting reviews on their BBB page as well.

    These people are absolutely horrible and I have reported them to Progressive Insurance where I have…read morea million Dollar commercial vehicle policy. The young woman answering the phone sounded like a you're irresponsible juvenile. I asked to speak with a senior agent and she said she was an agent. Basically this is their screening process. I explained the details of my particular insurance needs for over eight minutes and she could not answer my question. Then she said she was going to transfer me to the office manager and before I could say a word she did that. I spoke with the office manager who was obviously incompetent, I had to repeat everything I said and when I asked her a few key questions she had no clue of what I was talking about regarding OEM parts if a collision occurred and parts have to be replaced on my mint condition vehicle. I politely told her that I was a bit surprised that the office manager did not understand my question and she immediately said, we cannot help you, you need to go elsewhere, I'm going to terminate the call and she rudely hung up. They will be hearing from progressiveand progressive will be investigating them. These people are rude, incompetent and have no interpersonal communication skills. CR

    Jim Gray - COUNTRY Financial representative - Jim Gray Insurance Agent

    Jim Gray - COUNTRY Financial representative

    (5 reviews)

    Hi everyone, if you remember there was a big post about Travelers canceling me after 23 years. I…read morewas amazed that over 80 people responded telling their stories of how they were cancelled after many years. I was referred to Dylan LaFollette at Country Financial here in Carson City. I called him at 9:00 AM on Monday, he took all of my information. 2:00 PM I received a very competitive quote. Today at 10:00 AM Dylan was at my house taking photos. By 1:00 PM I was given the thumbs up by underwriting I have already signed the papers, I am covered today.I didn't realize how much insurance companies charge if you finance it and pay it monthly, I don't get that much from the interest rate on my CDs so I'm very relieved and I can stop worrying about it. Country Financial is a Nevada only insurance company, they have their own underwriters and they know Carson City very well. My previous agent had already made five phone calls and couldn't get a quote at any of them. I'm very pleased and surprised how quickly this was handled and I saved money plus the coverage is much better. If you are still looking for insurance or not happy with what you have in Carson City or Nevada in general I highly suggest and recommend him, they care about their customers because they are local. I feel like I can breathe for the first time in a few days. Country Financial Dylan LaFollette Address 711 S Carson St, Ste 3, Carson City, NV 89701 Phone 775-841-6316

    Very helpful and friendly…read more Had some changes that took awhile to solve and they stayed on top of it.

    Vince Wolfe - homeinsurance - Updated May 2026

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