This place was an absolute disappointment from start to finish. The customer service was shockingly…read morepoor, and it felt like no one had any interest in helping. Especially the Manager a heavy set Latino Male with 0 help might as well put a kiosk inside for customers. DO NOT RENT!

Enterprise car rental is a great 0. Customer Service wrote me back with a email to write back…read more Email is not a valid email. Called customer service and they have no email or contact information for customer service. What a joke. They should call me back and not use false email to reply to. Never use enterprise. I went to Avis and was treated great. New car clean and didn't smell like a body was in the back seat. From now on I go to Avis. Decades with enterprise. Gone. Avis was 10 bucks cheaper than enterprise

Car broke down on me. Rented the car Friday afternoon and it took me to Orlando and back home, but…read morebroke down on me the next day... now I am stuck dealing with roadside. The First Lady hung up on me which I thought was very unprofessional. I called again and a different lady responded. She was much more grounded and respectful thankfully. They told me that they are sending someone to help me, but it was some scary stuff because why would you allow someone to rent out a car that could potentially break down. Anyways, I hope that I'm able to get someone to give me a refund or some type of compensation because this was scary for real. Also it seemed like the young woman was new to the job and she was the only one assisting people with cars. I do remember her going on and taking the car for a spin, but the car looked pretty small. It was a Mitibushi Mira. I'm wasn't sure of the model or year number since they didn't tell me. I knew I should've turned down the car but the other, but it was already late and I needed to head out soon. I expected better. Update: I did get a $100 credit and free upgrade for rental which was nice. I'm happy about that part :)

Thank you Nelly, great customer service and very attentive ! Amazing experience all throughout the…read moreprocess was very seamless and everyone at this location was very nice and helpful!

Amazing customer service! Kevin helped me today, and he was professional, friendly, and helpful. I…read morewill definitely be back when I need a rental.

Great experience with Ciara! She was very knowledgeable in assisting me with my rental. Ket was…read moregreat as well and helped me navigate questions I had regarding my contract.

I've had consistently positive experiences with the staff at this National location, and this trip…read morewas no exception. I arrived at the airport and went directly to the Emerald Aisle, but unfortunately the selection was extremely limited there were essentially mini vans everywhere and very few options that met my needs. I spoke with Latisha, and she was absolutely wonderful. She listened to what I needed, took the time to help, and went above and beyond to accommodate me. Because of her effort and customer service, I left feeling completely satisfied and happy with my rental experience. I will say that the vehicle selection at this location has not always been the best whenever I've flown out of this airport. However, what stands out is that the staff consistently makes every effort to find a solution and make things right when the selection isn't ideal. Latisha is a great example of what excellent customer service looks like. She was professional, kind, accommodating, and genuinely made a difference in my experience. National is fortunate to have her on the team!

I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

ProTip: get the roadside assistance! I always do, today was my first chance to use it. As my…read moreparents would say, better to have it and NOT need it than to need it and NOT have it. Thank goodness for life lessons learned early! My rental key fob lost the internal key, causing the fob to not work. Roadside assistance had a tow to me within 75 mins and the offer to swap was also available. The only thing I was out of was a little time. The call to address the issue was easy The tow driver stayed in contact with me and the process was seamless.

Staff at Enterprise FLL were great and had me checked in and headed to my car in minutes. No issues…read morewith selecting or using the car. Return was fast as well. I am pleased with my Enterprise experience.

This is the worst experience I have ever had with a car rental place. There was NO one at the front…read morefor at least 5 or more I just decided to leave but the manager Felicia was very unprofessional and needs to be trained again, i booked with this particular location twice in one week and neither time I was able to get a car after having a reservation. she told me she didn't have cars my question is why was I able to make a reservation. I personally will never go to this place or any Avis if I can help it looks like a cheap knock place. whatever happened to the Avis my mom use to rent from long time ago!

Great job will never go back to ENTERPRISE. Clean car no smells inside windows cleanread more

Had a great experience renting here. Sam helped me and got me into a better car than what I…read morereserved. I will be renting from this location from now on since I am local.

Had a confirmed reservation for 8:30 am. Arrived at. 8:15 am and was told there were no vehicles…read more available. I asked if they had anything available and was told no. I asked for help with another office to find a vehicle and was told it was my problem. A Zero would be to high a rating

It was awesome! Excellent service! They do not drop off/pickup at your hotel though which is how…read moreit's advertised. They send you an uber to get to/from their location which is convenient.

Rental was quick and easy. Jr was great and made the process really simple for us. Unlimited miles…read moremade having the slingshot for a weekend stress free and it was a blast to ride around in

Winston was incredibly friendly and helpful, especially at 6:30 a.m on a Thursday.! He genuinely…read moreseemed to enjoy his job, and his positive attitude made such a difference to the experience. Alamo needs more employees like Winston--thank you for the excellent customer service!

Terrible Customer Service at Fort Lauderdale Airport…read more I have been an Alamo customer for decades, but my recent experience at the Fort Lauderdale Airport location was extremely disappointing. I told the representatives what type of vehicle I wanted within the class I had reserved, and I was simply told to "pick any car in Row 5." After looking at the vehicles available, I couldn't find one that was acceptable. I went back and asked for assistance in finding a suitable vehicle and even asked if they could check the Enterprise parking lot, since it is part of the same organization. I was told there were no other cars available. It took approximately 25 minutes of repeatedly asking for assistance before someone finally radioed another part of the facility and located a vehicle that met my needs. The frustrating part is that this could have been resolved much sooner with just a little customer service. Also, Alamo, a Nissan Sentra and a Nissan Altima are not the same or similar vehicles when the reservation is for a full-size car. Customers should receive a vehicle that reasonably matches the class they reserved. After being a loyal Alamo customer for decades, this experience has seriously changed my opinion of the company. The next time I need to rent a car, I'll be taking my business to one of your competitors.