My entire family has been long time patients of Br. Benedict…read more Two stars because he's an amazing provider, however the front desk staff, billing, and scheduling has ALWAYS been terrible. Now with the Kadlec takeover, if you can believe it, they're EVEN WORSE. Forcing patients to schedule annual exams 1-2 years in advance is ridiculous. Putting someone on hold for 30 minutes with an automated message telling them they are last in a que of 50 people is absurd. Can't help but feel it's pure BS intended to force people to an automated form of communication, the opposite approach of the type of care that was received when the practice was independent.

Dr. Benedict is an excellent physician, it is often hard to get through the staff!…read moreyou must have patience to get through to him! but it is worth the wait! His nurse is very good also.

Complex care is one of the most reliable and friendly care clinics! All the providers are nice and…read moreunderstanding, i feel very welcomed with the medical staff as well!

They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

This doctor has pretty much the best bedside manner I have ever found in a doctor. He is nice,…read morekind, caring and compassionate.

I agree with the last reviewer, Dr. Leedy is hands down the BEST doctor I have ever met. I wish he…read morewas not retiring shortly!!!

I'm writing this for my 88 year old mother. The care was great, but it's the billing that is…read morehorrible. My mother paid the bill right away and has received the same bill 3 more times. She has gone down all 3 times to explain that she already paid it and nothing changes.

Review for Best Med Urgent Care…read more I rarely leave reviews, but our recent experience at Best Med was disappointing enough that I felt it should be shared. We called ahead at 6:15 p.m. to ask if they were busy, knowing they closed at 7. The person on the phone said they were very busy and it would depend on how many more people arrived before us. We asked if there was a way to reserve a spot or check in online, and were told no it's first come, first served. I was in excruciating pain from a kidney stone, so we drove straight there and arrived within five minutes. The parking lot was nearly empty, just a couple of employees outside smoking. When I walked in, the receptionist said, "Sorry, we're not taking any more patients this evening," claiming two more patients had just walked in. Yet, the waiting room was completely empty, and there was no indication that the clinic was too full to help. To make matters more confusing, the front of the building has a sign saying you can check in online. I asked why this wasn't mentioned when we called, and in fact, we were told the opposite that they did not do that and so why advertise it on the building of all places?. The entire interaction felt dismissive and unhelpful, especially in the context of someone clearly in visible pain. If they were done seeing patients for the night, they should've just said so upfront it would've saved us time, frustration, and unnecessary discomfort. I hope they consider improving their communication and patient care process. Transparency and empathy go a long way in healthcare

Dr. Atwood is nice and thorough. Seems knowledgeable and spends time with you. I believe she is…read moreone of the rarely found independents. Doctor gets a 4+ but nurses and office staff unimpressive....2. Being an independent probably can't afford higher caliber staff I'm guessing.

Dr. Ryan has been my doctor since 2005. During this time he has treated me for numerous medical…read moreproblems including cardio vascular, respiratory, muscular and simple medical problems. He has always been professional and easy to explain the problems i was experiencing . Today am 77 year old male in good health and I praise Dr. Ryan and his staff for this. Thank all. Dean R

My husband was referred to Dr Ryan and his first impression was not good. He came in wearing sweat…read morepants and a carhartt tshirt. I would think a doctor would look alittle more professional. The first 15 mins Dr Ryan proceeded to fall asleep multiple times while my husband was discussing his concerns. Dr Ryan also kept yawning. He would fall asleep while taking notes also. Then he told my husband to Google the nervous system and try to figure out where the issues are starting from. Over all this visit was a waste of time and money. VERY UNPROFESSIONAL MAN.