Great location in Spring Hill, TN but with a Columbia address.Don't know why because its closer to…read moreSpring Hill and my Children attend the Spring Hill Schools. Awesome location between Williamson and Maury Co, TN, The apartments are beautiful and large with tons of storage and closets. Best part is the complex is owner managed. Very modern, very nice management and more amenities than I have every seen at other complexes. PS, Love that I have an area for a desk for work and big kitchen bar.

From the owner: City Limits Apartments draw you into an upscale lifestyle in Columbia, Tennessee.read more

We moved from across the country & signed a lease to move in on 8/1/24. From the beginning, getting…read morethese people to communicate in a timely manner during the application process was nearly impossible which was the first red flag. Upon move in, the unit had dead bugs all over the floor by the front door, and tons of bugs popping up around the unit daily. Additionally, there were dry paint splatters everywhere that I had to personally remove myself with a butter knife, the fridge was missing an essential component, the dishwasher hardly worked, the AC went out, and our dryer stopped working. The second week, our ceiling in our children's room started leaking. I called emergency maintenance early in the morning and they showed up promptly. Maintenance told me that they needed to have the property manager, Jessica Hargrove, come inside our unit and look at it before they make any repair decisions. He informed me that she'd be coming to look at it that day, but of course, she was a no-show and didn't have the common courtesy to even let us know she wasn't coming. I contacted the office the following day, as well as emergency maintenance, to let them know Jessica never showed up. After the run-around of excuses, she finally came the following morning. She advised us to keep an eye on the leak, that was dripping into a bucket in our kids room, and if it stopped dripping, the only repair would be to just PAINT OVER THE LEAK. Keep in mind that we have a special needs and severely asthmatic toddler who has ER trips for simple colds, and we were extremely concerned about mold growth without prompt and effective repair of the leak. However, Jessica didn't seem to care. The leak ended up drying up for a day or so, only to start again. When I called maintenance for a third time, they had an older gentleman come in who looked at it and immediately said that it needed to be cut out of the ceiling. I was relieved to finally have someone who gave a s**t come in & address our concerns. In the end, Jessica had told us that she looked at the service records of the unit and that there was never a reported leak documented prior, so cutting into the ceiling was unnecessary and she was just going to paint over it as she was certain that there wouldn't be mold growth.. from a ceiling leak.. in the middle of the humid summer.. in between two floors and a dark space. After days of ignored voicemails and emails, I gave up and requested we move to a different unit as my daughter was starting to show signs of breathing troubles. Jessica advised us that there was another identical unit in the next building over that was available immediately, but considering how dirty our building was, I wasn't about to deal with all of this all over again and requested a unit on the newer side of the property. When I made the request, I was met with a nasty attitude & assumptive and insinuating comments. When she finally agreed to move us to the newer unit, she kept reiterating that she was not going to charge us a transfer fee as a "courtesy" to us. My husband is a plumber, and we were unable to move units for a few days due to his work schedule and the unit not being ready for move in, so I had to take our daughter and stay with family until the new unit was ready as she was having multiple asthmatic episodes It's now October, and we have some disgusting past due balance on our account that has no explanation. I contacted her via email, only to be ignored for a week, resulting in having to send a follow up email explaining my disappointment. When she finally emailed me back with, she informed me that we were being charged for the old unit + 4 days in the new unit. We were being charged for both units when we had to come up with funds to move AGAIN less than a month after moving into our initial unit, due to Jessica's negligence. After multiple emails, we are once again being left hanging with no response. I'd rather live in a box than renew our lease here. Avoid this complex at all costs and save yourself some stress and medical bills.

AVOID if you can. I…read morerecently had the misfortune of dealing with apartment management at the Grand Reserve in Spring Hill, TN, and I must say it has been nothing short of a nightmare. Management's failure to honor promises made during the leasing process. I was enticed by a promised discount that was meant to sweeten the deal. However, it quickly became apparent that this discount was nothing more than a hollow marketing ploy. Despite repeated inquiries and reminders, including providing them the proof that they demanded thinking that I did not save what they had offered, the promised discount never materialized. and as of today, the manager completely ignored several emails, and it's disheartening to realize that management is more adept at making false promises than fulfilling its obligations. Perhaps the most egregious aspect of this ordeal is the deplorable condition of the unit I was coerced into signing a contract. Had I been given the opportunity to inspect the unit before signing, I would have promptly turned away. The living conditions are abysmal, with shoddy repairs, outdated appliances, and an overall lack of cleanliness. It's evident that the management has no qualms about subjecting tenants to substandard living conditions, all while turning a blind eye to their complaints. In conclusion, my experience with apartment management has been a complete disaster. From the consistent neglect of tenant requests to the failure to honor promised discounts and deplorable living conditions, it's clear that this management team is utterly unfit for the task at hand. Save yourself the trouble and look elsewhere for a place to live - anywhere would be better than subjecting yourself to the abysmal service provided by this incompetent management.

Don't move here! They rent to a guy and allow him to park his Large and very LOUD Flat-Bed Tow…read moreTruck on the street and he runs it all day and all night!! It's impossible to get any sleep at night and any peace during the day. He will start up his truck and just let it sit there for 10-20 minutes just running to warm up each time he takes it out. Absolutely ridiculous! loud. It's driving us all insane! I can't believe this asshole doesn't care about bothering so many people 24/7. It's common sense and common decency as a human to not be an obnoxious, selfish prick and until the apartment complex takes care of that do not live here! Don't use the tow company either, because they're clearly ignorant jerks too. Spring Hill Towing.

Apartments are ok for the price. Their policy on towing…read morecars sucks. Their contract is with an outfit in Madison north of Nashville. With all the wrecker services in Maury co, why not use a local company. This setup is a disservice to your clientele in Columbia both in time and extra costs to deal with an outfit in Madison. Your management sucks for this.

my experience has been great so far, management has always shown up when I called with an issue,…read moreand all complaints have been resolved quickly.

WORST MANAGEMENT EXPERIENCE EVER If you love the smell of…read moreWEED these apartments are great for you. I have recently moved into one of their apartments in TN where it is illegal to smoke marijuana, not only in the complex but in the state, and there is a tenant around us that smokes regularly. When that tenant starts smoking weed it makes its way into my apartment and stinks up the whole place. We have tried to talk to the property manager multiple times but every time they say the tenant will be out the weed smell begins again. They have been negligent in removing this tenant, in helping us move to a new safe apartment, and by providing a habitable space for their residents. I would love to know how ECI Group LLC is getting around Tennessee Statues code 66-28-514 which provides safety for the tenant from price increases due to management's lack of enforcement of the lease, i.e. Crime/drug-free Housing (Section 4/6)and No-Smoking (Section 7)Addendums? The Crime/drug-free Housing Addendum (sections 4 & 6) of the lease contract is not being enforced and the No-Smoking Addendum (Section 7) offers remedies for the management company to assist other residents with economic damages. DO NOT RENT AT ANY APARTMENT COMPLEX OWNED BY ECI GROUPS. It is not worth the trouble of bad management, communication, and an inhabitable living space.

tried waiting to even put a review but they have left me no choice. I have MS and if they don't…read morecare about that, they don't care to ever answer the phone they are now finally trying to replace manager and other office woman quit and I can only imagine why. My AC has cut on and off more than it needs to well come time to replace thermostat that wasn't even only problem my whole unit was needed to be replaced . I'm a mom of 2 my youngest being 15 months and the day my air went out was on Tuesday or Wednesday they couldn't come till the following week to replace entire unit so they left me with 3 window air units which did not cool off anything but bedrooms and there was a heat advisory . Now if anyone knows what MS is then they'd know heat and MS don't mix, nor does it help having a humid apartment with children and with the heat the way it was. Then to put back in same old thermostat! I got rude with office and others due to the lack of carelessness they show here. It's just a paycheck and they don't care about the people. This has only stressed me more and my MS is in remission. So living there only caused more health issues. Not to mention they don't mention on website to use game room and gym you need to purchase a key fob because that shouldn't be included in the amount of rent . As well as you HAVE to keep renters insurance and if you don't pay that you CANT pay rent. They'll lure you in with move in specials only to show why they have to do those. These apartments weren't worth my mental and physical health. The times they come to your door don't care to let you know ahead even by minutes so my 15 mth old nap time don't matter . Everything is just when convenient for them that's it. I have spent money I need to put towards rent on the AC Issue but waiving late fee on rent is what they thinks solve the problem . It didn't. There were other apts with better amenities for the price you pay . There's 39 buildings here 12 doors to each and one pool to make it better. Moving in I had to reclean my apartment as well if everything else ain't enough. But got ignored to the cleaning position. Don't move here especially if you have kids. I've never dealt with this much stress trying to have a home .

The new management company is not great. Have had problems with neighbors for the past 7 months…read more And have not had acceptable resolution. We have been long time residents and expect consideration as such, but have not gotten any. We have tried to schedule maintenance requests, only to be told it would take 3-4 weeks. When our lease comes up we will be looking to leave.

Commonwealth31 is doing an outstanding job helping me provide bathroom safety bars for my husband…read more They are supportive of our service dog, Loki and the office staff gave our dog a nice treat bag. Our kitchen had all the modern appliances and two bedroom is perfect and allows us plenty of space. Staff is polite and I can always trust them to come to my apartment to change a filter or replace a ceiling bulb. .

Don't even bother touring here. The staff is so rude and hard to deal with it was a complete waste…read moreof my time. They were constantly back and forth like they didn't know what they were talking about half the time. If the Lady would have told me that its her 1st day and she didn't even know what her job was I definitely would have believed it. Just super unprofessional!

The new management is great! The homes are maintained well and the staff is very friendly and…read morehelpful.

Subject: Disappointing Experience with Property Management - Avoid Brookside Properties…read more I regret to share my poor experience with Brookside Properties and Mrs. Lauren McDonald, who manages their operations. After putting down a $500 deposit for a property with a planned move-in date of 12/5, I found myself dealing with a series of miscommunications and a lack of professionalism that led to me losing my deposit, despite never moving in. From the start, things felt off. I initially spoke with an employee named Andy, who assured me that the lease was set up for my needs, including accommodations for my dog. However, when the lease arrived, there was no mention of my pet. After weeks of back-and-forth and unclear communication--at one point Andy had been replaced, and I was dealing with someone new--I discovered that the property wasn't even in the Williamson County school district as implied, but in Maury County. This alone raised serious concerns about their transparency and management. In the meantime, my company's needs changed, and I had to adjust my move-in date. I contacted Mrs. McDonald directly to explain the situation and request my deposit back, especially considering that I hadn't even moved in. After multiple messages and delays, I was told that I wouldn't be receiving a refund. Mrs. McDonald went as far as to reference listening to recorded conversations to confirm what her former employee "didn't" say--completely ignoring the fact that my work-related situation had shifted, making the 12/5 date unfeasible. As a business owner with several colleagues and families relocating to the area, I would have appreciated a more business-savvy approach. Instead, I was left out $500 for a deposit, plus over $200 in application fees, with no acknowledgment of the larger opportunity for business collaboration. Brookside Properties, a company specializing in both residential and commercial real estate, could have leveraged our ongoing relocation plans, which will involve more than 10 families and significant commercial space needs. Unfortunately, they chose to prioritize a small deposit over potential business worth six figures annually. In short, I cannot recommend doing business with a management team that prioritizes short-term gains over long-term relationships. If this is how they handle potential clients, imagine the headache for anyone already locked into a lease.