Last year I brought my cat to Darragh O'Hanlon. He diagnosed conjunctivitis with eye drops as…read moretreatment. When after two weeks there was no improvement I brought the cat to Mark Heffernan on Whitehall Road and he immediately said the cat had Entropion where lower lids turn in on eye causing painful friction and ulceration if not corrected and ultimately blindness. Only an operation would correct. One eye that was shut closed was already ulcerated. He said it was a straightforward diagnosis. Mark did the operation the following morning, I had to keep the cat indoors and treat with tablets and drops for a month. Thankfully he made a full recovery. My cat suffered intense pain for two more weeks than he needed to. There's a lot more to this sorry tale but the nub of it is as outlined. I found the attitude of this vet and his boss, Tom to be arrogant and unprofessional. They 'stood over' the diagnosis and treatment.

Client for 35 years. Only seeing the truth since losing my last cat. They kept her for a week,…read moreimproving daily I was told, for her to be sent home to die in traumatic pain, in less than 24 hours later. COVID meant I was presented with the carrying case including puss, by staff, once I'd paid the bill. I was suspicious when they earlier advised I'd need to give her a bath due to soiling. This pussy was aquaphobic but I'm expected to terrorize her, in what turned out to be, her final 24 hours of painful life, because they couldn't take care of her in house, despite the '5 star' rates. She ended up half shaved to ameliorate the evidence of the shoddy care they provided. The staff, when informed of the cats passing offered comforting words on how close they had been during her stay. Yeh, right! William hurt another dote of a cat when euthanizing her. Unforgivable, but I did. My bad. Had another in for teeth removals. She survived the op but died before returning home. No explanation, just died. Missed little signs like, in front of me saying "Don't you dare!" when one particularly placid cat raised a paw to object to being manhandling, without the slightest hint of malice... In my late 60's and I can never risk having another pet, I'm so traumatised by their 'care'. One star review apparently means 'Not Good' - that would be an serious exaggeration of my positive feelings towards Tom and William. My advice would be to stay away, as far away as possible, from this so called veterinary practice.