Everything looks good when you see the apartment, and they make promises that are included in your…read morefirst lease. Over time, they remove rights and privileges from your lease and make changes without the input of residents. Thieves may break into your car or steal your license plate, and this week they stripped assigned parking from residents. The maintenance super I used to have was polite and respectful. I have not had even one appropriate interaction with the person doing it now.

I've been part of Chestnut Hill Communities for over 15 years. Unfortunately, management at 975 has…read morebecome increasingly unresponsive and unprofessional. Maintenance staff have damaged personal property during repairs, and management has refused to take responsibility or provide proper follow-up. I was even asked to allow my property to be removed from my home for repair--something no tenant should have to agree to. Despite a few reliable employees, the overall lack of accountability and disregard for tenants' property and comfort have made living here very frustrating. Management needs to restore professionalism and care to match the rent prices and reputation this community once had.

This was the best property management company I have every dealt with! The maintenance…read moreteam is top notch and the brick apartment building is very quiet. I lived in a residence on Elm Street in West Haven and I couldn't be happier. They responded the same day when I called when I lost my apartment keys. The apartment I moved into had just been updated with new kitchen appliances and the place was spotless. I was sad to leave but I was moving out of state.

I have lived in several Hadley buildings over the past 25 years, and they have all been clean,…read morewell-maintained, with reasonable rent (with heat and hot water included) and wonderful and responsive maintenance staff. The floors are always beautiful and the coin op laundry rooms are also always cleaned and appliances updated as necessary. Hadley is also very quick to clear sidewalks during the winter and also mow and plant in the spring and summer. They have been around forever and their experience shows!

Updated review after a year of living here- This place changes management frequently, we dealt with…read morethree different people in total our time living here. Outside maintenance needs some work, mostly in the winter months. Common areas do not get salted enough and become a slip hazard. Units that have people smoking inside them surrounding yours will make your unit smell. Our neighbors constantly smoked weed (i always knew when) because our bedroom and bathroom would smell. Our biggest issue was the tenants who moved in directly below us. They would blast music/video games well past 1am in the morning FREQUENTLY. We had addressed this issue twice with management prior to moving out and it was not resolved. Lots of people do not pick up their dog poop and some people let their dogs run around off leash. I cannot speak on the laundry situation- we always went to a laundromat to do our laundry. We never had any issues with any other neighbors, other than the people directly below us. It's not a bad place to live, but your experience will rely on who is surrounding your unit.

*Laundry room never in full working condition…read more *Office workers care nothing about the issues we have; they only contact us to ask about rent *Walls are paper thin; you can hear you neighbors breathing *Maintenance people don't maintain anything *Extremely high rent for little to no amenities WOULD NOT RECOMMEND!!!!!!!

I loved living at The Washington. My apartment was incredible~ no other apartments could compare…read morewith the quality of kitchen, large beautiful windows, and open concept. I also wanted a place where I only had a few neighbors versus living in a huge apartment complex, which made the experience feel more like a home compared to a business. It had everything I needed with a small workout area, bike and extra storage included in the cost, and extremely pet friendly. Additionally, management was reliable, friendly, and available whenever you needed!

From the owner: Situated on the corner of Church & Crown Streets just steps from everything New Haven has to offer,…read moreThe Washington is contemporary urban living at its best! This Ninth Square icon has been painstakingly restored to create a seamless blend of vintage character and modern convenience. Beyond the exquisite marble staircase, ornate metal railings and period mosaic tile, each of the 18 attractively designed residences are so unique, no two are the same. Pet friendly, with desired amenities including a fitness room, resident lounge, and resident storage. A definite must see! Visit TheWashingtonBuilding.com to learn more.

CHANGE THE PERSON ANSWERING THE PHONE! Person was not friendly and rambled on and I could not get…read morea word in and I hung up on them. And now she wants to report me to their attorney! What kind of business is this company running! Since this company uses one person for contact of their many apartment complexes, and the reviews have not been great, maybe it's time for this 10 year employee to change careers!

Change the management. They are rude and condescending. They will use ANY excuse to deduct from…read moreyour security deposit. We left that place better than we received it. The property manager at the time was reasonable and professional so we accepted the lease. We left a single, small folding chair on the patio thinking the new tenant might appreciate it. If not, it's small enough to just toss away. Well, that gesture cost us $195 in "removal fees". If you can tolerate unprofessional, condescending management behavior, than this might be the place for you! Good luck!

I currently live in Lakewood Apartments for 6 1/2 years & don't have any complaints. Management is…read morealways pleasant. The building has 24 hour maintenance service & security.

From the owner: Lakewood is located in the adorable, walkable neighborhood of Whitneyville in Hamden. Our…read moreapartments include heat, hot water, and air conditioning. Select apartments have balconies overlooking Lake Whitney. Quick access to Yale, Southern, East Rock Park, Sleeping Giant State Park, and the New Haven hospitals.

Join a quiet and peaceful community of avid dog lovers and young families alike. Take a dip in the…read moresaltwater pool during the summer or sit on your spacious balcony while reading a book. At the end of the day, sit at the fire pit with family or friends. Host a BBQ at one of the several outdoor grills, or even enjoy the more expansive and beautiful outdoor kitchen near the pool. Security and safety are a high priority. Have a problem? Head down to the office or put in a maintenance request online. You'll always be greeted with kindness, professionalism, and quick service to resolve any issues.

Nice place to live but terrible working from home with noisy landscaping work all day long!read more

After living here for a few months, I can honestly say the renovated apartments are nice, but the…read moreoverall experience has been disappointing. The property management has not been very supportive and seems much more focused on collecting rent than addressing residents' concerns. When I had maintenance issues, including my apartment reaching 89°F, I felt like they were putting a Band-Aid on the problem instead of properly fixing it. They were quick to pressure me about rent before resolving the issue. Even one of the maintenance workers commented that the property is run very cheaply. There are also several concerns about the property itself. The dog park is nice in theory, but there's often dog waste left on the walkways. The hallways are not air-conditioned, the building doors don't consistently lock, which is a major security concern, and I've had packages stolen. Overall, it feels like the priority is collecting rent rather than maintaining the property or taking care of good tenants. If it weren't for the renovated apartments, I wouldn't recommend living here.

I'm glad that Tamoy had a good move in experience and am not surprised that Natacha has been…read morehelpful on the move-in and getting a lease in place. My father lived there for 11 years with almost nothing ever done to the apartment. In January he became seriously ill and is no longer able to live independently. The process of getting out of the lease and having a smooth transition for him has been a nightmare. No one answers a call in the office or email. Natacha has completely ghosted us. Beware of Crystal the very unhelpful AI bot.

The apartments are spectacular. The first moment we spoke to Arnie and Steve I knew my we found a…read morehome! Security is top notch. You will not be disappointed!

I am a Yale student renting from Arnie this year at one of their Lynwood Pl properties. I have to…read moresay, it's practically a dream come true. The building is impeccably maintained, beautiful inside, no vermin whatsoever. I haven't had any maintenance problems so far in 10 months, and my only interactions with maintenance have been them coming in a couple of times to do preemptive work. These buildings are well maintained with a long-term mindset. Arnie and Steve are wonderful, personable people, and they really value their tenants. Once a year, they take all their tenants out to dinner for people to get to know their neighbors and have a good time. Who does that?! Not many landlords in New Haven, that's for sure! Paying rent is super easy because they accept the latest modern forms, like Venmo. I guess the rent would be a little high for me as a student if I were paying alone, but I have a roommate, and considering that, the cost is VERY reasonable, and a much better value than the other places I have lived in New Haven in the same price range. My one regret is that I didn't have more time this year to get to know Arnie and especially Steve a little better. He's such a sweet man. My word of warning is that they are choosy about whom they take on as tenants. Of course, if you do get to lease from them, this is a big plus, because you know your neighbors are upstanding people. I have had EXCLUSIVELY positive interactions with fellow tenants, which is a welcome change of pace. In any event, I strongly recommend making Arnold Lehrer Properties your first stop when looking for Yale/downtown New Haven housing. You might not be able to get a space with them, but if you do, count yourself among the lucky ones, and enjoy.