Firstly, if I was rating the full-service printing alone, I'd leave a 5. I was here a few months…read moreago, and Liam was a rockstar. When I came in this corner was hustling, but the staff made sure every customer was served promptly and no one had to mill about and wait too long, and they switched back and forth between tasks seamlessly. Super underrated to be able to juggle a line and make sure nobody's ignored! The staff were really friendly and helpful. Also, one of my documents accidentally got damaged after I left and they called me right away to let me know so that I could email them the file - my project was still ready on time.
So why the lower rating? Well, honestly, this store is pretty run down, and the self-service printing leaves a lot to be desired. I used both- full service to laminate and self-service to print. The printers were pretty beat up and one started fritzing out when I was trying to use it. (And considering that there's a review mentioning a printer being broken from 2 years ago, seems like management just....doesn't care about replacing equipment.) The quality of the printing on the self-serve is not good, and not cheap either. My docs were pretty faded, and if not for being in a rush, I would have forgotten it and gone home to print it myself. Seriously, my bargain home printer could have produced brighter, nicer quality prints. I came here because I was in the area, but I think I'll just do my self printing at the FedEx print center next time, because the price is about the same, the quality is better, and there I don't feel like the machine is going to fall apart if I hit the wrong button- lol. Being inside this store is kinda just sad mostly, it feels like a dying, wheezing along retail relic.
I think I'd only come back for the staffed printing service, assuming the team is the same, because they really redeemed the experience- I hope the corporate staff appreciates these team members because they seem to be the only bright spots in an otherwise wasteland of a store. They singlehandedly pulled this rating up because it would have been lower otherwise- or, the sad neglected equipment pulled them down because they're 5-star employees.
