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    Village Needlework

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    7 years ago

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    Inspired to Sew

    Inspired to Sew

    (13 reviews)

    $$

    I brought my machine in for annual maintenance. I was told it would take about two weeks,…read morealthough the receipt PROMISED the maintenance by 7/21/25. At three weeks I called for a status check. I was told it would be "just a little bit longer". On 7/21/25 I called and was told my machine had not been worked on yet. I was told it would be "a little bit longer". I asked for a specific date and was told there wasn't one. I asked what the promised date on my receipt meant and was not given an answer. my point on this post is business practice and customer service. DONT say something will be done in two weeks when you know it won'T. DONT a give the "just a little bit longer" line. it just makes people angry. DONT promise, in writing, a date when a service will be completed and there is no intention to have the work done. DO contact the customer before the promised completion date and let them know the service will not be completed on time and throw in a discount or freebie. (I.e. keep your customers). Set your employees up for success by not making them engage in making up excuses for poor service. I finally got my machine back and what do you know? the promise date was changed on the receipt. Customers aren't that stupid! Do better in your business, Inspired to Sew!

    I signed up for a class a few weeks ago, and was uninformed that there would be a list of materials…read moreI needed to purchase before the class. The class was $50, and I was sent the list of materials in an email 3 minutes before the start of the class, so I had to purchase $60 worth of materials upon arrival. Which felt intentional, so I would have to buy from their store specifically and miss out on cheaper alternatives. The sewing pattern they were teaching in the class was also not included in the price so I had to purchase that myself as well. I will say that the workers in the store were nice, however their website and employees have lacked transparency of prices and organizational skills. Furthermore, prices were not included on the website for a sewing machine maintenance and check-up. When I called the store, I was told the price would only be $30-40 dollars, and then extra if a part was missing and had to be purchased. When I turned in my sewing machine for this service, I payed $30 and based on the information I received, believed that to be the end of it. Today when I went to pick it up, the workers tried to charge me $100 for it. I tried arguing and brought up how I had already paid... they told me that was "a deposit" and then took it off, although they would have charged me twice if I had not brought that up. My total for this machine repair was over $100, even though I had been told originally it would be $30 on the phone. Furthermore, no part or fix had to be made on my machine. It was cleaned and a screw was adjusted and I was still charged $70 more than I had been told. Their website lacks this information so the fact prices and materials have been left up to "word of mouth" has cost me $217 when I was only expecting to pay around $80. My review would just be to be cautious about undisclosed information and extra prices. I feel taken advantage of based on being expected to pay extra when correct information was not given to me. Both on the accounts of taking a class as well as getting my machine looked at. Also I was told when I purchased the pattern for the class I would get sent it but it's been 3 weeks and I still haven't received it.

    Barnyard Screenprinting

    Barnyard Screenprinting

    (2 reviews)

    Barnyard is a small shop (Run by Gary Port and his wife Dixie) which produces great results with…read moreshort turnaround times and best of all, great prices for short runs (10-25 shirts). I own dozens of shirts made there, most for my fraternity at Cornell College but the student government and many other student organizations (as well as the college itself) use Barnyard for their screen printing needs. Barnyard doesn't charge large setup fees and is really willing to help fix any problems that come up. When my fraternity sent a shirt to them to be made, and we messed up the colors we wanted printed on it, Gary made replacements in the right color in just two days even though it wasn't his fault! If you're in the area or even as far away as Iowa City and Cedar Rapids, I can tell you that you'll not find better prices or better service anywhere, and their remainder shirts (the ones they test print on that have dozens of random images and logos on them) are really cheap and always eye catching! Add to all this their large collection of Hog themed shirts and apparel (you did know that Iowa is the US hog production capital, didn't you?) and Barnyard could easily become your one-stop-shop for happiness.

    We have used Barnyard for the past 4 years, and have had great results! You will not be able to…read morefind anything cheaper for this quality, and the wonderful customer service. We had used another, more local screen print, but we get the best results and CUSTOMER SERVICE from Barnyard, and it is worth the drive for us! We always get compliments on our tees, and will keep spreading the word about Barnyard, and we will never have to look for another screen printer again! Thanks for the great work, and service! CV- Iowa Film Festival

    Village Needlework - knittingsupplies - Updated May 2026

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