This hotel is convenient to the community center far enough off the interstate where you don't get…read moreany traffic noise and the air conditioners always work well. Last weekend when I stayed at the hotel, the sheets were not clean on the bed and the toilet ran all night long making noise... I want to write an email to corporate to inform them of these issues. I called the hotel and when I inquired her name front desk person, she called me "entitled" because I asked her name. Will be writing an email to corporate where they need to train personnel that names are not considered entitled... and actually I think I am entitled to know your name when I'm speaking to you and you're in customer service . She made everything worse by her bad attitude ....I doubt if the names she gave me was even correct

Equipment with dishes, dishwasher, & stove top. It's literally like your own little apartment. The…read morebeds are so comfortable, pillows are nice and fluffy, and sheets are like heaven.

Let me FCKIN VENT , I never in my fckin life did I have such unorganized, unprofessional manager…read more She will make you go so insane inside your head that I couldn't keep up with her delusional brain. Honestly by all mean y'all wanna work there that's fine , but let me tell you this and I'm being honest about all of this. She will talk shit behind my assistant manager back and put her down. Than when I confronted her about it she tried lying and tried playing victim . Like bitch there's CAMERAS EVERYWHERE! I know this is unprofessional of me being front desk or now use to, since she decided to let me go and I didn't have any write ups and I did nothing wrong but she just let me go because nothing goes her way. Shes fckin mad because my husband works for the city got a higher position in it and my schedule had to change afternoons and she fckin agreed and we made deals about it and today she just said it's not gonna work and whatever turn in my shirts and badge. Like are you fckin serious knowing my situation she did me wrong at the end. Like when I worked there she constantly told me and my coworker how to do our jobs and apparently we didnt know no shit. But yet I was the one fckin helping her with some shit that she couldn't understand. Me and my coworker know how to do our job. I was never ugly never disrespectful to her. But today she really got me like I have 4 kids my husband can't do it all. I mean the manager will honestly tell you shit how everything you're doing is wrong even tho she's the one that trained you. She will talk shit about guests behind their back and talk shit bout certain housekeepers. Yet she favorites 2 of them. Yes I'm gonna call labor department on this place first thing tomorrow. Let me tell you if I have to get the law involved I will fckin do it. This manager is way out of line of what she does. She makes it seem like she does everything and just tells you do this or do that , no what are you doing, you should know by now , she acted like she had to keep training me when I knew exactly how to do everything or put you down about how your doin job. Like my anxiety is so high with her it makes you not wanna have to go to work. But yea , I got let go literally for knowing how to do my job and for her not to get her fckin way . Like I thought it was supposed to be professional, not a place where it makes you not wanna work and deal with such unorganized manager. That's all I have to say. P.S she likes talking about other past co workers and blame the new ones that come in and say it's their fault that they quit , because the other person wasn't doing anything right. Ok now I'm done.

The suite more than exceeded our expectations. It was spacious and spotless!…read more The staff provided excellent customer service. We highly recommend a stay and look forward to returning here!

Excellent Service!!…read more Our company had a package delivered to a guest staying at the hotel and our shipping agent inadvertently delivered another package to the same address by mistake- OOPS! Alfredo, the General Manager, was exceptional! They pulled information from their records from 2 weeks ago to show exactly what happened and where the package ended up. AMAZING! They were able to locate our mis-delivered package thanks to FABULOUS CUSTOMER SERVICE and because they went the extra mile! Thank you Holiday Inn Express & Suites! We greatly appreciate you!

AC is engery savor....aka turns off 2 hours at a time so you wake up sweating. So if you like…read moregetting no sleep due to heat this Holiday Inn the spot for you.

Cotulla, TX may be FAR AWAY but our stay at MainStay suites in Cotulla, TX was enjoyable! The…read moreemployees were ALL wonderful! The room was equipped well with household necessities. The swimming ‍ pool is fantastic! It is a good size to swim laps & clean, letting you feel comfortable while swimming. They have a little area like a home town recreation room where you supply your own food & drinks while enjoying music & playing pool.

The staff there is amazing, all really friendly and attentive. The room was clean, they have 4…read morewashers and 4 dryers so laundry was never an issue. The gym was small but still equipped with everything needed for a good workout. Meagan, the manager, is really helpful and accommodating. Loved my stay here.

Like the previous review said, the housekeeping sucks. The hallway looks like it hasn't been…read morevacuumed in a few days. I'm not sure my bathroom was cleaned properly and wasn't restocked. When I sat down for breakfast this morning, the table was covered in ants. I'll stay in Laredo next time, at a cleaner Mariott.

Nice hotel clean easy access to 35 north or south free food breakfast and dinner free drinks nice…read morehotel staff but the house keeping sucks they sure do not know how to clean there's a few young girls that are very lazy they need a job a break masters. The other older ladies are good good place to stay but for staying for a long stay make sure to tell front desk to have house keeping to clean your room right.

Excellent service, clean rooms and good location…read more Can't say enough about how great the staff is Love the free laundry and they cooked pasta salad for the guests on Wednesday The hotel is filled with oil workers so the dirt that the team has to keep up with is amazing. And they do a phenomenal job!! Thanks for a great stay- we will be back

This was by far the worst hotel experience I have ever had. I stayed here on a long term stay for…read morework and could not get my basic needs met. The customer service here is bare minimum and the hotel manager lives on the 4th floor with a dog. During my stay I repeatedly had to ask house keeping to please clean my room and they would regularly give an attitude and most days would not clean the room. During a 45 day stay, my room was cleaned 3 times. My bed sheets were only changed once. I asked for a new shower curtain because mine was molded at the bottom and received one with gum stuck to it. My towels were replaced several time with dirty/stained towels, and the hallways were always filthy (not vacuumed) and often smelled terrible due to the trash (see photos) left in the hallways for days at a time. I took several photos on a week by week basis to show the level of care that there is NOT at this hotel. There were several other coworkers of mine who experienced the exact same and countless times went to management to make requests for cleaning and other basic needs and were often made to come down and "pick up" what we needed or told they would take care of it but no action was ever taken. Do not stay at this hotel, your comfort is not their priority.

This is absolutely the worse hotel I have ever stayed in. I have been to many Comfort Suites and…read morehave no issues, but this was the most filthy hotel ever. When I arrive and checked in had to set on the sofa while the maintenance man change the sheets and the cleaning lady sprayed some stuff in the bathroom and put in some clean towels. I was willing to over look that, however I don't think they were that busy that they could have given me a different room. From then on my bed was never made trash was never taken out. They came in picked up dirty towels and replace them with new ones. Third day found a bug in my bed. Checkout immediately. If I could give this hotel a negative star I would. I know this is not Comfort Suites normal practice, but I am use to having my room CLEANED when I stay which includes, clean sheet everyday, clean towels, bathroom cleaned, trash taken out and floor vacuumed. Not use to it smelling musty. All I saw were employees sitting around. need new Management.

From the owner: Located off Interstate 35, the Comfort Suites Cotulla near I-35 hotel in Cotulla, Texas offers easy…read moreaccess to the City Center and LaSalle County Fair. Area businesses include Schlumberger, Boots and Coots, Chesapeake Energy, Weatherford and Conoco Phillips. At the hotel, enjoy ourfree wi-fi, free weekday newspaper, business center, outdoor pool and fitness center. Dine at the Star Lounge and enjoy Your Morning Breakfast with a selection of free hot waffle flavors and more. If you're leaving early, a Your Suite Success Grab It & Go bag is available for the two hours prior to breakfast. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms, which also include a flat-screen television, desk, microwave, refrigerator and sofa sleeper. The Comfort Suites offers a home away from home for leisure and business travelers in the Cotulla, TX area. Book now, we look forward to your stay.

Wow! New hotel, non branded (which I Love) friendly locals running it! Joanna was an amazing host…read moreand took really good care of our crew. She had coffee and continental breakfast ready for us In The am and had all our rooms ready to go when we got there. We have booked the rest of the year at Hotel Cotulla! Great job guys!