I evacuated to the Candlewood Suites in Cotulla when Harvey hit as I'm from Port Aransas. As an employee of another hotel I used my employee rate to get this room. I specifically chose this hotel because it was pet friendly and had the lowest pet deposit, $25 if your stay is 1-6 days, and $50 if your stay goes over 7 days (that's on their website) but upon arriving the Thursday before Harvey, after packing what I could and praying the rest didn't get blown away, I was told their site was inaccurate and that it was $25 for small dogs (quantified as a dog you could carry through the lobby) and anything larger was considered a large dog and that would be $50 PLUS a $25 incidental hold. Now, I originally only made my reservation 3 days, but due to the damages my island town received I made another reservation for three more nights. Everything was decent for the most part, save the housekeepers walking around in spaghetti strap tank tops and leggings, a front desk agent that would excuse herself to go eat when there are guests at the counter. After we left, it turns out my sister left something hanging in the closest. I faxed over a shipping label after talking to the desk and finding out they had found my left items. The next night I called to make sure someone had seen it and to also talk about refunding the pet deposit. I wouldn't have asked, but since I am an employee of an IHG property, like this one, I was able to see where IHG told all of their hotels to waive pet deposits due to the hurricanes. The Front Desk agent I spoke with was rude. When I asked if anyone had found my shipping label she said she would look for it and call me back, that never happened. She also said she wouldn't refund my pet deposit. I asked to speak with the general manager and she took down my cellphone number. By noon the next day I still had received no word from the General Manager so I called them. I talked to the Front Desk first, asked about my shipping label, which she was able to find with a slight problem but when I asked to the general manager I was told she was "at the bank" but the Front Desk assured me she would call me when she got back. About an hour later the front desk called me and said the General Manager was in a meeting but she would not be returning the pet deposit because the email from IHG was issued after I had already checked in. I am a Hurricane Harvey survivor. Still living out of hotels. I chose this hotel so that I didn't have to ride out a hurricane with my dog on an island. I will never recommend this hotel to anyone. I will pass the message to all of my coworkers and friends in the hospitality business as well. DO NOT STAY AT THE CANDLWOOOD IN COTULLA TEXAS! read more