I had a issue with my Bronco took it for service mad as heck. Pete one of the service advisor stepped in and made my day a little brighter. He was one of the best service advisors I've ever had. Along with the help of Kim the guest service Manager. This dynamic duo was thee best. Thanks again for your help. read more

Not much to say other than if you have another option for servicing your vehicle you should definitely, absolutely use the other option. The ONLY redeeming quality that business has is its Quick Service (i.e., oil change) department. That's it (that's why the rating is a 2-star instead of 1-star! read more

I had a very disappointing experience with the service department at Village Ford and feel it's important to share my experience with other customers. I scheduled a service appointment online regarding an extra spare key and programming. The next day, Marissa from the service department called to discuss the issue. During that call, I explained the situation and she told me I could drop the vehicle off after hours if needed. At no point during that conversation was any diagnostic fee mentioned. After I dropped off the vehicle, Marissa later called me with a quote of $600 for a spare key and programming--$300 for the key and $300 for labor. I felt this price was extremely high, especially considering I was able to have the exact same service completed at another Ford dealership for $295 total. When I told her I would not be proceeding with the service and that I would come pick up my vehicle, I was surprised to learn that she refused to release my car unless I paid a $175 diagnostic fee. She claimed this fee had been discussed previously, which was not accurate. The only reason my vehicle was eventually released was because I requested to speak with a manager and mentioned that the phone conversation could be reviewed to confirm that no such fee had been explained. This experience felt very unprofessional and concerning. I believe the dealership ownership or partners may not be aware of how customers are being treated or how pricing is being handled within the service department. Transparency, fair pricing, and clear communication should be standard when dealing with customers. Unfortunately, this experience left a very negative impression, and I would encourage others to carefully confirm pricing and policies before leaving their vehicle with this service department read more

Village Ford - Text messages from marissa services representative - Auto Repair Near Me - Dearborn, Michigan

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Taken several vehicles for service multiple times for warranty work. Multiple times left with warranty repair not being addressed and only to have paid for recommend services. Leased or purchased three vehicles here. I thought the issue was just Ford. Went to another dealer and I was very satisfied. Leasing a new vehicle in a few weeks and it will not be at Villiage Ford. read more

NEVER would I go here or have anyone I know go here because of a salesmen David and poor customer service. My husband was very interested in a car I found online. After receiving a message asking if he wanted to come in! He let him know in 10 min he would stop by on the way to work. Suprised, the dealership was closed. He texted and said he was their. The sales guy.David texted to say they don't open until 9. This was 45 minutes before the place opened and this man couldn't call him, open the door ask him to wait and never to hear back from him afterward. I ended up just going to another Ford. read more

Worst service department I have ever dealt with. I should have known I was in trouble when I showed up to drop my car off and had to wait 45 minutes even to get to a service write-up person. Then, another half hour to repeat what I already wrote down when they shoved the clipboard in my face when I initially checked in. There is no such thing as an appointment to have a car serviced at Village Ford. What THEY call and appointment is actually when you drop your car off to have it sit in their parking lot for weeks waiting to get looked at. This is particularly awful when it seems like every single time, I open a letter sent to my home, it is ANOTHER recall notice! Ford customer service was no help, service manager and dealership manager both blew us off. I would HIGHLY RECOMMEND that you NEVER take your vehicle to this dealership for service! read more

STAY AWAY! Very Poor Customer Service. No communication unless prompted by me. Service advisor, Pete, is just as unprofessional as he dresses. No QA/QC and attention to detail. Commercial 2025 F250 came back with more things broken/not working. Tire pressures were not correct after oil change and "inspection". Asked for it to be fixed. Was fixed the second time incorrectly. Concerns regarding if the right oil was used. I will be having repairs certified by another dealer. I suggest you do to! read more

Pete acted he was doing me a favour He told me the back Winshield the glass has to be changed coz the fog is not working for $900 I got the glass replaced somewhere else $ for $600 and still tje same problem I don't know why he would lie read more

This is where I go for any service needs when I am at the work office, which is nearby. I have had regular oil changes and some minor service work on inoperable windows for up/down to sunroof issues for my leases as well as my owned vehicles too. Scheduling and service work is usually reasonable and fairly quick too. I have only bought two vehicles from here, as it's a bit far from my house. read more

Ordered an electronic F-350 pick-up truck part from their online parts website (same physical address as the dealership); They accepted the order and also accepted my payment in full. The site said the item was in-stock; and also gave me a shipping date as well. Later with no explanation they CANCELLED my order while telling me it would take at least several or more business days to receive my payment back. This type of sleezy practice of selling something they decide not to deliver while keeping your money is pure hogwash--they, as a business, can easily avoid doing this to people if they every even cared. I find that when a company or business does 'one' sleezy thing--it tends to show their true character for about everything about them. read more

Very rude women in the service dept transferred me to her manager who never returned my recall notice request to make an appt... 3 weeks ago I went elsewhere to another dealer no problems elsewhere read more

I worked with Dave Daniels to find a car when mine was totaled. He had plenty of options for me and went the extra mile to make sure the financing was correct and the car was in perfect condition. I would definitely buy my next vehicle from Dave. read more

Once again we came in to buy a brand new car! Kim Ferguson was very helpful and knowledgeable about the needs of our family. This why we have always gone to her for all our automotive purchases. She will take the time to go find the best deals/rebates from Ford. As far as the Dealership..they have always been friendly and courteous to me , even when I go to the Bodyshop shop for oil changes. Hey if you happen to need a lease or new/used car and hate the pressure of sales people following you, just go to Kim, no pressures or hassles, she'll take the time to answer all your questions. Tell her I sent ya! read more

Anyone have problems like this? If any believe they sold me this vehicle with all of these problems! I bought this 65,000 mile 2014 F-150 King Ranch in Oct 2019 w 60k extended warranty at Village Ford in Dearborn Michigan. Drove it a couple days and check engine light came on. Today is Dec 1 and trucks still in the engine shop! Valve spring, Head, rear window, and AC evaporator. Everything's covered so far including rentals. This has been a pain. Glad I got the warranty read more

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Thank you to the Service Team at Village Ford - I went to another dealership and they said to make an appt for in 2 1/2 weeks out. Village Ford got me in earlier and discovered the issue with my vehicle and worked with Ford to ensure that it would be covered by warranty (which I had no idea was in effect). This was all within the time that I would have still been waiting for an appointment at the other dealership. Their Team was courteous and very responsive and I appreciate it so much. Not only will I be taking my car there for regular maintenance but also will be going there for new car purchases as well. Thanks again to the Service Team!!!!!!!!!!!!!! read more

At first was real excited because I really need a car. Got even better when a bank approved me. MIKE WILLIAMS told me to send in pay stubs, I did actually send a few more to make sure I was ok. That was the end. Now he is avoiding me, I've tried several times to reach him with no luck. Then the day i do catch him, tells me I'll call back. NEVER DID!! If he couldn't help, just say that. But to be so called approved, then nothing. So unprofessional. ​Had people telling me how wonderful this place is. read more

Service desk are basically trying trying their best not to service your car. And when they finally do, the completion date gets postponed twice. read more

Village ford, after refusing to fix the problem, leaves me with a car, worse than when I dropped it off. read more

Village Ford - This is how my car was presented to me from village ford, when I picked it up. if work was being refused then why even mess with it. - Auto Repair Near Me - Dearborn, Michigan

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Ordered a part online. No issues with the part, but it turned out that I didn't need the part for the repair. Their website says an RMA is required for returns, the email doesn't work, and it took 3 voicemails before I could finally get someone to tell me that no, actually no RMA is required. They did refund my purchase price promptly when I sent it in. read more

Used car lot --The lot has some nice vehicles. They lost any future purchases because they knowingly were not being honest in the sale of my vehicle. You saw "sucker" written on our forehead and thought you won. Lost any future sales over $196. and definitely wasn't looking out for my best interest. If they had just offered to give me that as a customer courtesy even though they claim they couldn't. They knew I was getting the short end of the stick by not being specific. When I was just trying to make it easier on them by accepting the money,$400 and thinking they were going to give me all that would be the contract difference, plus tax and interest. They acted like it would save on the paperwork. So yes, do it, I'll take the "$400" my thinking it would include the whole contract difference. Reducing by $400 also reduces everything else, so I thought,my loss. I didn't realize they weren't going to rework it and give me back the contract difference reducing it by $400 made. Then I realized they screwed me out of $196. and refused to make it right. They have a closed contract so f'u is how they feel. Thanks!! It's more than obvious now that they really tried to sell it to me for the higher amount. Smiling faces aren't always honest faces!! You got me!! Bent without grease or permission. The way you handled financing also gave, you thought my credit was shot. 800+, and you tried it! Who the Hell is Santander?! Crooked subprime lenders with horrible reviews and extremely high interest rates. What's sad is I still need a second vehicle and this was a test to see if you were going to try and make it right! I hope you weren't trying to make any money off the interest. The car paid in full! You won't be getting another dime and I will getting the other vehicle from someone else. I just wanted to hear that you would make it right like you kept preaching. I didn't walk away mad. I walked away sad!! Stop laughing, the jokes on you! read more

Each time that I have had work done on my 2016 Ford Escape, which I purchased at this location, the overall experience left a lot to be desired. This last time, which occurred on October 25, took the cake as the quotes that I was given in writing 30 days prior, which together totaled $700 for four specific maintenance procedures (Cabin Air Filter/Oil Change $100; Coolant Flush $189; Transmission Flush $229; and Brake Flush $179.00) were not honored by the service desk intake employee. Instead the quoted prices were inflated to the point where I could only get the Cabin Air Filter/Oil Change and Transmission Flush done to the tune of $431.02. The parts amount on my bill reads $153.00. While the miscellaneous charges read $37.33. Not surprisingly, the bulk of the bill is the $229.00 for labor. If this isn't a case of text book price gouging, I don't know what is! The last straw for me happened Thursday, November 3 (9 days after my repairs) as the manila paper/plastic guard which sits below the front part of my car to protect the engine, and related operational parts fell off when I was driving, and forced me to ride back to my place of residence with flashers on while listening to the manila paper/plastic guard drag the ground. Once I got back, and jacked the vehicle up so I could look underneath it, I noticed that the screws which hold the manila paper/plastic guard in place were missing. It then became evident to me that in order to perform the Transmission Flush that I had done, the guard had to be removed, so obviously it wasn't screwed back on correctly by the mechanic/repair person, which eventually caused the screws to fall out. This inconvenience caused me to be 2 hours late for work (less pay) as I had to look in my garage to find four screws that I could use to screw the guard back in place as it was hanging off, and being held by only one screw on the right side, making the car undrivable! Is this how you treat valued customers?! read more

Village Ford (Levell, Bob, and Tom) did an AMAZING job helping me with my first purchasing experience. They were thorough, ensured I got the best price, that I am covered in case of an accident and provided me support as I personalized my vehicle with Ford Accessories. Now...I've got one of the baddest vehicles on the road. It not only sets me apart from other trucks I pull up next to, but also gives me a sense of pride because I was able to make it my own. I'd gladly recommend anyone to go have the Village Ford team help you with all of your vehicle needs but in particular with personalizing your next new 'whip' with Ford Accessories. read more

My car was brought here after stolen. A month in, I am here for the 3rd time. No shuttle ready at my appointment time - so just sitting. After the first time, half the car was still messed up. After 2nd time, they didn't check electrical saying insurance didn't ok it??? Now here I am - 25 min later just dropping car off. Not a happy customer. Never experienced poor service like this before read more

Wait for it while checking my fluids my oil stick was asphalt black. When I paid Village Ford for tire rotation, oil change and fluid top off no maintenance was completed. My oil was never changed just like my tires we're never rotated and fluids never topped off. Very disappointed in Village Ford quick lane service. When mod offered me a free oil change I paid just did not happen. Will check dip stick before I leave quick lane. 10:53 am checked car in for services never received ,spoke with Jason M about a situation I knew had noting to do with race or gender because I have meet other customers who are now no longer customers Village Ford does not discriminate well done on that. Anyone's $$$ is up for the taking. @ 1:26 pm service person says have to pick up oil filter will be 40 minutes okay I wait past the 40 minutes ask for update told parts ordered oil filter and when it comes quick lane put on. So little senior me goes to parts the person looks my # up and states we gave them the oil filter okay I go back repeat what he said customer service person says let me check mi d you we are talking minut seconds we have it. Another Mod very, very tall handsome person says your car will be finished we have the filter so I say my car is no longer in the bay just waiting for my invoice. The young lady say's can I mail your invoice I say no I'll wait because what I do know is if you can't print my invoice you can't print any. Why would I leave without it seeing how when Quick lane say's we will do generally it means no can do even if you pay us. Jason M stated he would send via postal mail a gift card will keep you posted and to all a good night. read more

Village Ford - While checking wind shield washer fluid decided to check oil this is what I found after paying quick lane for maintenance service. - Auto Repair Near Me - Dearborn, Michigan

I placed my order in Village Ford 11.22.20. Two days later I received a quote. After some editions the total bill was a little bit over $700. I had a deal with Dave. He is definitely a very experienced salesman. It was easier to run over the list of parts with 20 some positions with his help. Then I started to wait delivery... First they told me to expect delivery on 12.02.20. It was not real. Village Ford does not have all parts in their stock and they rely on deliveries from third parties. But they do not inform customers about it. So when I did not get my parts December 2nd I called them December 4th asking about where a package is. They told me that they hadn't even sent it yet. Why?! Still waiting for the last part to be delivered to their location from somewhere. I asked to send me whatever they have. And I started to wait for delivery again... I do not know why Village Ford uses FedEx for delivery. It was terrible! Several times FedEx rescheduled date of delivery. Finally I received my parts December 12th, 20 days after I placed an order. Unfortunately one part was sent wrong: probably the person who completed the whole order made a small mistake and I got the part I didn't need. And I had to buy it from a local dealer for the double price. I was trying to get credit for this part and difference in the price. Dave told me to contact the shipping department because his job was done. Now: it's very-very hard to talk with them over the phone. They do not pick up the phone, they drop a line, they do not react to voicemails, etc. But finally everything came ok. All this time my truck was in a shop with an engine apart. I lost a lot of nerves and money. Experience with Village Ford was very stressful. Resume: Village Ford has a really good price on OEM parts, but keep in mind - it will take a while to get your parts. And ask Dave to complete your list. 3 stars for bad communication, 5 stars for Dave. Average - 4. read more

This Dealership is outstanding. The car we wanted was sold time we got there, but the dealership made it up to us. And got us a great price on a similar one. They certified the used car and replaced anything that was suspect, including new tires, brakes. The salesman Lou Zinzi was absolutely the best we have ever worked with. Honest and very Knowledgeable and took care of everything. He even setup our apple play and went over all the car features with us. Exceptional and this was a used vechicle. Will definitely be doing business with them again. read more

I bought a CPO Explorer from Village a year ago last January. Had a few issues, so I brought it in. Jim Burton took great care of me - even helped me track down the most recent proof of insurance to help me get my truck in to service and get back to work on time (completely outside the scope of his duties, and also taking up his time). I, like many, have been left with a bad taste in my mouth from dealerships in the past. I gave Village a shot because they had the vehicle I wanted (found it online), and are close to my office. Jim kept me apprised of repair updates, and assisted in executing a quick pick up when I only had a limited time to swap the rental for my truck on my lunch hour. Thanks to Jim, and his kind and thoughtful service, Village will now be my dealership of choice. I would recommend choosing Village for your purchase and service needs. They are great people, from the reception desk to the rental station. Thank you Jim, and Village Ford! read more

I've been using Village Ford since 2015 and I've had a great experience each time! Today I turned in my lease and bought a car, and Stephen made the whole process super easy. He went out of his way to help me find the perfect car exactly within my budget. I definitely recommend, for both buying and leasing! read more

I always have a great experience at VILLAGE FORD, whether it's for an oil change or to lease a new vehicle. Everyone at this dealership is very friendly and personable. MARK O'BRYANT is my sales rep. and I could not ask for a better one! He always, first, finds out from me exactly what I'm looking for and he makes every effort to see that I am completely satisfied. He answers all of my questions and gives me all of the options available. He even contacts me before my lease ends to tell me about any sales or specials that I might be interested in. Best of all...he handles all of the details quickly and efficiently so that most everything is taken care of by him. Buying, leasing or having maintenance done on a car is something that I have always dreaded but MARK and VILLAGE FORD have made the experience so much easier that I actually look forward to it now. So if you're looking for the best service, see MARK. Tell him I sent you!! read more

I called on the phone to get pricing for a service. I was transferred 4 times between collision, services and parts departments. No one could give me a straight answer. I already knew the price of the specific part I needed. I just need to know the price of labor. It is unbelievable that one could answer that question. I will not be doing business with this place again. read more

Stephen was the best thing that happened today with great customer service and awesome deal. He worked with me through some tough obstacles but we got approved for the CAR!!!!! read more

My car was under extended warranty for a transmission control module. I got a diagnosis from two different people that this is what was wrong with my vehicle. I was in contact with Village Ford they stated they could fix my car and had the part in stock to fix it. I towed my car up to their location to find out the part was on back order and that there were 60 other vehicles on their lot ahead of mine waiting for the same part. They then refused to service my vehicle because of an ignition interlock device. I contacted the State of Michigan and they stated that dealerships are supposed to work with you and around the device. I've had transmission work done at Gene Butman ford in Ypsilanti no problems, but Village Ford refused me service even though my car is under warranty. I offered to come move the car when they could fix it and they stated their supervisor said they can't do any work on my car unless the device is removed. This dealership has poor communication skills and their employees clearly don't know what they're talking about. My initial phone call I stated I had an interlock device told them it was my TCM and the employee told me tow it, the part was in stock and I could pick it up by the end of the week. Fast forward 8 months later, my car is still not fixed and they refuse to fix it. They also threatened to make me pay a storage fee for having my car sitting in their lot. I WILL NEVER RECOMMEND VILLAGE FORD!!! read more

Purchased parts that were never delivered. when i called to find out where my parts were Justin the warehouse manager basically said if i wanted them i would have to pay an additional 38.50 on top of the shipping i had already paid. i was able to get a refund after about three weeks, avoid this stealership and check Bartow Ford Parts instead. read more

Todd Bigelow of Village Ford in Dearborn is an excellent Service Advisor. My parents live in Dearborn, and I live out of state. I wanted to coordinate getting some work done on their two vehicles. Village Ford was able to schedule both vehicles back-to-back such that the handoffs were smooth and my parents had at least one car at home. Todd stayed in touch with me via text as his team diagnosed the areas that needed regular service and what warranty work was outstanding. He also identified areas of attention--my parents had not changed their tires in 10 yrs and he was able to find cost-effective replacements and have them changed within a day. Along the entire way, Todd was attentive to the costs of the project and communicated excellently. He helped to coordinate getting the car back to them before the weekend started. He even met my mom to personally give her the keys back. Very professional and respectful. I highly recommend Village Ford and Todd Bigelow. read more

Customer service skills were HORRIBLE as if they hated their own existence. Maybe they need a customer service representative training refresher. read more

The service is great, friendly and helpful people. they have the best price on ford and motorcraft parts around. the do have shuttle service and decent waiting area. read more

got my car November 30th, I was hit December 23rd Dearlership (Village Ford )had my car over a month and charged insurance company 10,0000.00 when car was picked up inside car was a hot mess when i drop car off i had 645 miles when i picked up it had over 1200 miles took car back inside was even worst, insurance company had me to take car to detail of choice to have it cleaned inside, detail shop found problems with paint job and other problems trunk wasn't even etc..another 5000.00 bills..so a total of 15000.00 they even falsified the things that they done. What a rip off. $5000 bill came from another dealership that made things right..smdh for all that money should've bern totaled read more

I purchased my SUV 2018 Ford Explorer in April 2021 With 13771 miles at village Ford in Dearborn.. Just last month, when I pressed on the brakes, there was a horrible noise. Went to get the noise checked out.. I have only 10% brake life left!!!! I only put 6k miles on it!! called the dealership, they are trying to tell me it's normal wear n tear And they are not paying for it!! It cost me 900$. Be careful with this place. Check your car before buying from these sneaky rats!! They are supposed to have 80% brake life leaving the lot!! Shame on you Ford. read more

I always get good deals, nice people specially Omar Abo Alhoson, best salesman i have ever dealt with. Ziad Alata

Just skip having your vehicle serviced here. Other dealers will care more. Dropped off for an oil change and a loose fitting that needed to be tightened and fastened and the oil change was done, but nothing about the fitting. I made sure they were made aware before I went and they did nothing. Additionally, they didn't wash the car or anything so it seems like a lack of care from village ford. read more