My husband and I recently went to this location for the 1st time…read more The service was exceptional and the selection in merchandise was mor than I expected. I am now hooked and will frequent the store often!!!! I highly recommend the, if you're looking for Western ware, boots, etc. Thank you so much for the wonderful experience. We'll be back...guaranteed. Keith & Teresa Roe Los Lunas, N.M.

I had visited the boot barn in Las Vegas which was a wonderful visit. Then I visited the this…read morelocation in Albuquerque. It was entirely different experience. The clothes and boots were excellent with a wide variety of selection. The prices were average for western wear. The service at this location was borderline rude! More so rude. The employees all behaved as though we were an inconvenience. I left only purchasing 2 pair of jeans and a dress. We were planning on three pair of boots amongst other outfits. I actually made a second visit to the Sam Mateo location. Different staff and just as inconvenienced. Vegas staff should be training this store staff. The stars in this review is only for product not staff.

Lots of great styles of boots, accessories, hats, gifts, and apparel. Good pricing and friendly…read morehelpful staff. Several locations in town make it convenient. I appreciate how detailed and up to date the website is, I checked out the website first and that's what got me to go in the store. The boots I saw online weren't available in the store but I was still glad to be there to check it out. When you purchase boots they offer free instep and calf stretching of the boots if you need it.

Service is good but the selection is so poor, came here 3times now hoping to buy what I want…read more You get what you fined.

So we came to this Boot Barn when I couldn't find a hat I liked at the stand-alone store on San…read moreMateo. This store feels smaller and has a smaller hat selection - surprise, surprise... However, I did find a hat I liked and we got it here. (You can see how cute we are in our cowboy hats in my pictures in my Yelp page.) This store had slightly less friendly, slightly less helpful staff. It seemed like it was all teenage girls, no one who really knew anything, just people working for a paycheck. The one thing they did help us with was showing us the tools available for cleaning our hats, which was great. I would go to the one on San Mateo before going to this one again, but if they sent me here for something they were out of there, that would be fine.

Came in for a hat. Had never been to a Boot Barn before. No one greeted me or offered to help in 20…read moreminutes. Overheard employee in hat area complaining about spending time with customers who ask a lot of questions without buying anything. I won't be back, obviously. Disappointed.

Ok so this is the 2nd time I've tried buying boots at this location in Albuquerque and after…read morelooking for almost 30 minutes before I got asked if I need help there advice to me was we don't carry much double hh boots maybe you would have better luck shopping somewhere else so right then and there I left I buy 3 to 5 hundred dollar boots every time I shop so I took my business else where the employees at both locations in Albuquerque NM need a attitude adjustment

i am giving boot barn only two stars not because the store is a mess and not because the boots are…read moreno good, but because the management really sucks! i was shopping in the store and the mannager asked me if i could work for them and i said yes, i sent my application in and called and they said they didn't get it, i was super understanding but after i called and called they answered the phone super rude and said " we are busy and not hiring" i don't know about you but don't tell someone you will hirer them on the spot and then not. they were super rude and not professional. !

On February 8, 2023, I called Boot Barn here in Santa Fe, NM, where I had purchased a pair of Dan…read morePost boots less than a year ago. This was not my first purchase at Boot Barn over the years. I've bought boots, hats, and shirts there. I called them, because the pair of boots that I bought less than a year ago, are falling apart. The problem, is that the sole had split clean through on the right boot directly in front of the heel, and was just starting to do the same on the left foot. I didn't even know it, and only saw when I crossed my legs and saw the bottom of my boot. Anyway, I called Boot Barn and was immediately transferred to somebody other than the person that answered the phone. This second person could not have cared less. She told me that if the boots were only about 30 days old, I might be able to return them. She didn't even offer to contact Dan post on my behalf. What crappy service. I will never, never, shop at Boot Barn again. The staff there, showed, zero F's given. BTW, I contacted Dan Post directly through no effort from the shoddy staff at Boot Barn and they immediately replaced the boots. They arrived today!

My shopping list for my Route 66 Road Trip was to buy 2 pairs of cowboy boots. I found this boot…read morestore on Google. It blew me away how many boots they had, affordable prices for exquisite quality. So much selection in colors, embroidered, inlay, bedazzled, crocodile, snake, calfskin, fur. I found exactly what I wanted and the boots are comfortable from the first use. Got compliments on them right away. I even went to their other store and bought a 2nd pair. Way better than Boot Barn which is a big box store. Stick with the mom and pop stores.

Such a fun little shop tucked away in Santa Fe! I found Kowboyz after the team at Hotel La Fonda…read morerecommended Cristina when I accidentally stepped onto a railroad track at the farmers market and got a little track grease on my suede shoes. Cristina was an absolute gem. She took the time to clean my shoe and was so helpful getting the grease out--especially appreciated since they're my favorite shoes! She was incredibly kind and welcoming. The shop is such a fun mix of vintage and new western wear, cowboy boots, hats, shirts, belts, jewelry, and all kinds of unique Santa Fe finds. They've won awards for being one of Santa Fe's best shops year after year, and I can absolutely see why!

Huge selection of styles and sizes of cowboy boots in both men's & women's, and VERY reasonable…read morepricing, AND incredible quality!! And very helpful staff as well!!

Yay! I'm first to review this store (but it won't help me regain my Yelp Elite status)…read more After a disatisfying visit to Boot Barn, I went to the sister store of where I got my tan boots. It's not as big as the first one but very good on selection and price. I was able to land my 2nd pair, this time black crocodile and leather. I'm super pleased with both stores, staff was very nice and helpful. Gosh I could buy more boots, one for every day of the week. I'm sure they'll last me many years.

This is a well run family owned business. The service is friendly and the selection is excellent…read more I found that the prices are competitive and they had items at good sale prices. I recommend checking them out.

Customer service is top notch! I really don't like trying on shoes, as I feel like an…read moreinconvenience, but here I didn't feel that way at all! He was super helpful and made the experience seamless! I love how the space is wide open!

There's no military discount, which is not a big deal but the guy that was cashing us out said that…read morewhen the new owner took control, he took the military discount away. That makes me think the new owner doesn't support the military.

I've had very experiences, but I will say my most recent visit I found some absolute gems at really…read moregood prices. They must be stocked up for the holidays, but they've got a lot going on, including some really good sale deals. The store seems to be kept very organized and clean compared to some of the comparables.

I prefer the sales but they're not that stupendous! I'd rather shop TJX. Very good deals there and…read moreat Marshall's for a fraction of the so called discount prices at Nordy's outlet!