Village Builders was hired to repour the concrete slab in our basement. When we moved in, we were alerted by the sewer inspector that they had covered up the house trap, which would need to be accessed to clear through a blockage should that happen. We initially contacted village builders to see if they could send someone to uncover it, which would only require breaking through about 1-2 square feet of the slab. We were told that they had actually already removed the house trap during the initial job. We then had another sewer inspector come, who confirmed there was still indeed a working house trap. Of course, a few months later, our sewer did get backed up and overflow a bit into the basement. They were pretty snarky when responding to our request to have the trap addressed, asking "Can you explain to me what your goal here is? I am a little confused. I am not sure what benefit would come from opening up the concrete, if there is an obsolete trap below it - can you explain this intention to me?"
I ended up having to bust through the concrete myself, and the trap was accessed by the plumber and an auger was run through the blockage. We resent the picture of the trap to Village Builders, requesting a cover be placed over it. They responded that they would figure out a quote, and then never responded.
If you want a job done right and accountability for a mistake, do not hire them. Fixing this problem would have only taken ~2 hours, but they were obviously just annoyed at being asked to fix their mistake. read more
