My daughter received treatment at the Parham Rd location under the care of Dr Horsey.... While the…read moreexperience was pleasant during the time of treatment, today I received the most disgusting display of professionalism - post care. My daughter received a regular retainer after treatment however with her being 12 at the time she lost it!! I went back to Horsey and it was suggested to go with the permanent retainer as an alternative to her "losing it" again. I paid the $250.00 fee and the permanent retainer was placed. I was told that day, she should continue to wear the tray retainer at nights for a week and we went on our way..... fast forward 6 months later- I started noticing my daughter was beginning to form a gap, I called Horsey and came in for a visit. I was told she needed to have a 8 month treatment plan because the retainer broke and it would cost me additional money. I explained to them that I have a permanent retainer myself for well over 10 years and I haven't had an issue with mines nor have my teeth moved as I don't wear my tray at night ( this was one of the excuses I was told - my daughter was the wear the tray every night) I asked to have someone look into this issue because I didn't think it was fair to spend an additional substantial amount of money after spending well over 5k for the treatment. At this point the Dr and nurses in the back were very professional and understood my concerns. I spoke with a young lady at the front of the office, she identified herself as the "office manager, or office coordinator", I explained my situation to her and off the bat she said "it's my responsibility to make sure my child is wearing her retainer " I explained to her that I was told the permanent retainer should've fixed any issues and we were only instructed to wear it for a week. This young lady was at times combative, rolled her eyes at me and was very dismissive. She even had the nerve to lie and say I received the retainer for free, she quickly back tracked after I said I could show my receipt that I paid for it. At this point I have reserved a consult with another orthodontist, I'd rather spend the additional money elsewhere than to give it to this business.

Still great, just wanted to give props to Victoria! I don't always get her but when I do she's…read morefriendly, funny & professional!

We love Dr Mei and Dr. Pratt. They are very friendly and sweet. Both of them, as well as their…read moreassistants are very gentle, which is especially important when you have a young patient like my daughter. She was 7 when she first came in. They were very accommodating and conscientious when we had a problem with the expander they had installed. One of the bands had become unglued and they brought us in on a day when they weren't officially taking appointments so they could fix it. Now J has braces and she actually likes them! We are on our way home to check out her new glow in the dark bands!

Love Doctor Pratt! The work she did on my daughter's teeth was amazing and she was super friendly…read moretowards my daughter. The staff is great and they work well together I have never had a problem here!

Dr. Regimbal... where do I start. The short review: This practice is AWESOME. Most up to date…read moretechnology, free wifi, a staff full of helpful bubbly personalities, on time appointments, interest free financing, and thorough care. The details: we went over several treatment options at my complementary screening. I never felt pressured to go with higher options or anything like that. Additionally I was told I would be getting only partial braces. Keeping my treatment and cost at a minimum. Every visit was prompt, speedy and my treatment plan was even shorter than expected. 8 months later my teeth were straight, my braces were off and I was presented with an array of choices for my retainer. Nearly 6 months later and less than optimal retainer usage, my teeth are still perfect. You really can't lose at this office!

I wanted to add an update to this review. Last night I…read morereceived a call from Dr. Regimbal regarding my experience. She was very apologetic for the experience and assured me this was not the standard of service her clients usually received. She understood why I was upset and would not be a customer. I really appreciated her calling me to discuss... I was actually shocked. She didn't try to sway me to give her practice another chance or anything like that. She just wanted to apologize. She sounded sincere in her apology. It takes a lot of chutzpah to call and attempt to resolve a situation and I truly appreciated it.

Very poor service!!! at the Atlee office I wouldn't recommend it had me come alway there in the…read moresnow to fill a cavity drove 20 mins just for them to take an xray and set a far off appointment to get cavity filled when that was the only reason I was there then checked my insurance told me they was in my network that turn out to be a lie also.

I have been going to this dental office since moving to VA 3+ years ago. I have always felt…read morecomfortable here. Yesterday I had one of my crowns pop off (been on so long I dont even remember). I called to see when I could get in to get it re-cemented, and I was offered a next day appt which was AMAZING! Thanks to the office staff, Dr Nash and Tonya for seeing me today! I will see y'all soon to get a new crown put on. Amber A.

I had neglected to get back into the chair of Dr. Richard Boyd in time after a wire broke that was…read moreholding my teeth in place after Invisalign. As a result, a couple teeth went out of alignment. Dr. Boyd, Sr. (as in the dad) practices at Boyd Orthodontics (now Indigo Orthodontics) in Columbia, SC. He also practices with his son, also named Dr. Richard Boyd, in Virginia. I'm so thrilled to know "dad" is working with "son" on occasion as more patients will benefit from such stellar care. Dr. Boyd put me back on the road to having my teeth in perfect placement - something very important to me for my on-camera career. The Boyds know how to hire and train staff members to be kind, professional, gracious, and helpful. This office is as every medical practice should be - one of high excellence that you can trust and fully enjoy.

Since the transition from Dr. White to the new leadership at River City Orthodontics, the practice…read morehas truly stepped into an exciting new chapter--without losing the warm, community-centered feel it's always been known for. Dr. Boyd and the team have brought fresh energy, modern technology, and a patient-first approach that makes every visit feel smooth, efficient, and even enjoyable. The office has been updated with thoughtful touches, and it's clear the team is passionate about staying current with the best in orthodontic care. Communication is excellent, scheduling is easy, and there's a real sense that your time and smile are valued. Whether you're a former patient of Dr. White or new to the practice, you're in great hands. River City Orthodontics continues to honor its legacy while raising the bar for what orthodontic care should feel like. Highly recommend!

Holbert family Othodontics is the place to go! They are always friendly and helpful and go way out…read moreof their way to make you feel comfortable. Don't be afraid to ask questions. Dr. Holbert is fantastic and the office does not push for what you don't need.

Love this office and Dr. Holbert! Kayleigh's braces were expertly explained and she worked hard and…read morelistened to the caring staff and she was out of her braces in less than 2 years!! Her smile is beautiful and she is a confident 12 year old ! Thanks Dr. Holbert! She just wants her picture with you on Facebook!!!

This was the best experience I've ever had with an oral surgeon or dentist. From my 2nd phone call,…read moreI spoke directly to Dr. Herrera. I expressed my needs, my concern & my fears and he got me INSTANTLY!!! Our initial visit just confirmed everything I already knew. I wanted him to handle my surgery & he did. I was comfortable from the moment I met him & now I feel like he's family. He takes care of his patients from the beginning until you have no more issues & are good. He really cares & Is so empathetic to your situation. I wish he could be my Dr. for everything because you will never meet another person let alone oral surgeon like him. Thank you so much Dr. Herrera- YOU ARE THE BEST!!!! PS... I love the staff as well- they all are RockStars!

Word of advice: don't ever get your tori removed (if you don't know what that is, you probably…read moredon't have them) but if you have to, go see Dr. Herrera. He was referred by a dentist friend (hey Dr. Stafford!) and while it was definitely a painful process I know I chose the right oral surgeon to go through it with. Dr. Herrera's staff is friendly and answered all of my questions. Maria is amazing at the front desk and Ashley is AWESOME in billing. Dr. H is one of those people that immediately makes you feel comfortable-even as he's explaining how he will be chipping large portions of bone out of your mouth. While not at all painless I've had the best experience with the entire staff here-from the front office to all of the surgical assistants. Dr. H even gives you his cell phone number, and is super accessible when you have questions. My husband will be coming back in to have his wisdom teeth removed-thank you!

This group has two locations in our area. The Doctor Dr.Mei her leadership has her staff…read moremotivated to work for your family. Everyone is truly a gem and instead of endless braces they really work to get your child out of braces. Our child out in 18 months. It is all on your child to listen to the staff and the Dr. I did my Yoda impression and they loved it. "Meii DR Good Is she". The Force is with her and staff

Impolite office staff. Questioning of necessity of treatment. Rarely spoke with a Dr. or…read morehygienist. Rare explanation of services and treatment plan. Son reported that absolutely nothing was changed during numerous visits, with no explanation given

As most people are, I am guilty of not wearing my retainer after having braces as a kid. As a…read moreresult, my teeth started to shift and turn inwards to the point I started to notice and seek help to fix my smile. I did a lot of research on orthodontists and one of them quoted me an insane price for Invisalign and indicated my teeth would need to be pushed outwards before being able to be fixed and I couldn't just fix my crooked teeth, I needed to fix my entire alignment. I went to Dr. Bates for a second opinion and he assured me that fixing my crooked teeth alone was absolutely possible and he would do it for me for an incredibly reasonable price (and he worked with my time constraint for moving!) It was no brainer that I would go with him for my treatment. It only gets better, however. Him and his staff were absolutely incredible, nice, and insanely knowledgeable. So incredible, in fact, that after my round of Invisalign I came back of my own accord to completely align my teeth and fix my TMJ. I have no words to describe how incredibly overwhelmed I was that Dr. Bates helped stop the constant pain I had in my jaw and ear from the TMJ. I felt like crying tears of joy because it was absolutely affecting my everyday life. Although, my TMJ isn't completely gone, the everyday pain is no longer an issue. I cannot thank Dr. Bates and his staff enough for completely changing my life. Thank you from the bottom of my heart. If you're contemplating an orthodontist, I urge you. Please look no further. Bates Orthodontics is where you need to go.

Dr. Bates and his team really went the extra mile for us! We suffered a broken braces bracket while…read moreon vacation in Richmond. This happened late on July 3rd and I knew everyone would be closed on July 4th for holiday festivities. I called 4 highly rated orthodontic practices and left messages at each. Dr. Bates' practice was THE ONLY ONE to return my call! I was so grateful for their timely and kind response. Abbey cheerfully answered my questions, explained the process, and set up the appointment. We arrived at a building tucked conveniently off Broad Street. We were greeted and my son promptly decided to start playing the free Pac-Man machine! The waiting room was large, clean, and well decorated. We were in and out in about 5 minutes. The small gesture of fixing the bracket for a kid you'll never see again really won me over. Thanks for being faithful with the small things! It really adds up to an impressive business model.