This is my second trip to this facility and I was pleased to find most of the staff still here. I…read moreremember that my intent on my last trip was to do a write up when I left and I failed to do so. This trip, if I remember, I will try to do a write up every day. Today I want to talk about several staff members that struck me as exceptional. One of the first I noted was NA Rosio. These are things I noticed on ma last list, (but didn't do). Rosio had the smiley face and seemed genuinely glad to be at the Villas. She works rapidly, efficiently, and with quality. She constantly checks on her patients and follows up on every patient. She shows genuine concern. Also noted... Gina was still at the med tray and doing an outstanding job as usual. Susan was behind the desk as charge nurse. I will note others and include these names as they continue their outstanding work.

I'd like to start by saying THANK YOU to all the awesome and fabulous staff that work at Windsor…read moreGardens of San Diego. I was recently discharged after 2.5 years of a long healing process of a secondary condition cause by final stage renal failure, I was also the president of the resident council. I'm grateful and blessed to have been at Windsor Gardens where I met and was taken care off by a amazing group of Nurse, LVN's and CNA's who carry empathy, love, and compassion for their calling to serve and care for others who are sick and less fortunate and are in a vulnerable state. For that I was blessed that I had a top tier team of medical professional. They have been a lot of staff changes in the last 8 months, but the new staff is just as amazing or better then the ones they replaced. The admission ladies Mrs. Carmen, Ms. Ruby and Ms. Angelica they were always willing to help, when the residents ask them for any special request. The Social worker Ms Judith she is well informed and knowledgeable in the healthcare industry. She always went the extra mile to help us the residents get the treatment and transportation that we all needed for our healthcare and personal needs when available. Unfortunately most of these amazing people are no longer at Windsor Gardens and they will be missed by everyone. First of all I believe in treating everyone with politeness, kindness, respect and dignity no mater what their job title or education, it called having manners and empathy. With that said. But the ones thar are still there, like Carmen Gomez, Isamar, Maritess are an amazing group of professionals with caring souls for their patients. They always have a smile, always friendly towards everybody. I'd like to thank the both Mrs Silvia and Mrs Christina these 2 wonderful ladies at activities who keep all the residents entertained and busy throughout the day and week as well as hold Sunday Christian services for the residents they go out of their way and beyond to help the residents. Just like everyone else, they always go above and beyond for the residents all trying to make sure everyone is well taken care of and their needs are met. These hard working individuals have the empathy, the love, the caring compassion that defines extraordinary people caring out a calling to help, protect, serve their fellow people. I was a very lucky individual I always had my morning conversations with almost everyone there throughout the day. The housekeeper staff and Mrs. Vanessa the supervisor always made sure are rooms and areas where clean as well as our clothes. They were always willing to clean up after the messy residents that just made a bigger mess (dont really know how but they found a way to be extra messy). Physical and Occupational therapy always gave their best to help everyone get back some of our independence though therapy and hard work some residents had a resistance to the work but without it we would all relay on everyone else and well that not how i want to live so i worked to get some of my independence. I would also love to thank all the amazing and extraordinary group of professionals that work as CNA's, LVN's and RN/BSN... Ms. Valeria Diaz, Ms Evelyn Jimenez, Hazel Navarro, Angel Rivera, Esmeralda Gurrola, Valeria Vazquez, Marilyn Garcia, Johnathon Paul Guerrero, Rosa Ruiz, Jessenia Ibarra, Jennifer Cira, Abby de los Reyes, Anthony Khuu, Alyssa Natividad, Mikel Sison, Loraine Ignacio, Issac Miraflorez, LaArnie, Edralin, Gina, Luz, Estella, Jelicoh, Leiola I was blessed to have these amazing professionals on my medical team throughout my stay at Windsor they were very knowledgeable and explained with great detail and compassion what my medical prognosis was at every stage of either decline or improvement they made life easier and adjustable for me to get better. This facility has the best staff imaginable they all work together to help each other as well as the residents thrive. Yes you have the residents that complain or don't have the understanding that this is not a 1 on 1 hospital and that their sometimes patients/ residents that are much more needy then themselves. Might help if there's a patient, skilled facility advocate to inform the patients that Windsor is not a 1 on 1 patient care so they can understand that there's a 1-10 patient/cna's, 1 to 30 patient/ nurse ratio so maybe that way they realize and understand that its not an easy task to watch over so many patients/ residents. Even the kitchen staff is absolutely great they always friendly with the residents. Overall i really believe that Windsor is one of the best places to receive excellent care, by a group of extraordinary healthcare professionals who believe in going the extra mile for their patients/ residents to thrive.

My sister was sent here and we're trying to get her out of there. This place isn't for people that…read morehave serious medical problems. She had her leg amputated and they're not equipped for serious injuries. It should be for long term care only. Not for people with a blood clot and sepsis Paradise Valley Hospital is just as bad

Mission Hills Health Care is not closed. They had a name change to: Hillcrest Heights Healthcare…read more Two friends have been at this facility and got wonderful care.

From the owner: Skilled nursing; long term care; rehabilitaive services including physical, occupational, and…read morespeech therapy; activities; dietary interventions

I spent 40 days here recovering from spinal surgery. I was on the 3rd floor. The staff was…read moreawesome. So much better than I could have imagined. Lily, and Carmelita saw to it that I was clean and had everything I needed. In the past I heard horror stories about skilled nursing facilities. Paradise Valley completely changed my mind. Fantastic care by all the staff

Horrible hiring recruitment team!! I have applied for a position and had to go out of my own way to…read morecall to ask to get a response for employment at Paradise Valley Health Care Center. To this day I have not gotten a response after calling , emailing, and applying multiple times. How do you expect to hire when you don't even reply! Mediocre hiring team give the job to people who actually do it! Don't post jobs if you completely ignore it.

My wife recently had a shoulder replacement surgery at Sharp Coronado Hospital. While it is a bit…read moreof a drive to get to, one must go over the Coronado Bridge to get there, our experience in care there was excellent. Nursing were diligent and personable, also understanding of any questions and feelings of anticipation. If your doctor works there (ours is Dr. Rynning) and schedules you to Coronado, be aware that the care there is excellent.

I was beyond impressed with the care I received at Sharp Hospital. The staff truly felt like…read moreangels--every single person I encountered was kind, attentive, and absolutely amazing. I wish I could remember everyone's names, but a few who stood out were Faye, Rachel, Dr. Youngblood, and Dr. Bjornson. They made me feel safe, supported, and fully prepared for my surgery, which meant so much during such a stressful time. A special thank you as well to the nurses, including Rachel and Dwight--you all do incredible work, and I'm so grateful for everything you did for me. I truly cannot express how thankful I am for this team.

I am extremely impressed with St Paul's. Although my friend wants to be home, the staff at St…read morePaul's do an amazing job. They are caring and considerate. They have meals, physical therapy, laundry service and the patients are cared for and respected. My past experience with rehabs and skilled nursing facilities has not been good. Granted the facilities were in Riverside and San Bernadino County, not San Diego. St Paul's is excellent. The building is older, but the staff are top notch, the place is clean and everyone is cared for. There is a check in kiosk inside the door. The nurses are helpful to visitors as well as their patients. Visiting hours are 8am to 7pm ish. Thank you for taking great care of my friend. I look forward to seeing my friend home soon.

I was surprised to see the poor review posted on 4/1 by the woman who's grandfather passed while at…read moreSt. Paul's. My 91 year old mother has been a resident there for more than 3 years and my experience with a majority of the staff and Esabel Cano in particular has been very positive. I live in New Jersey and am unable to see my mother more than a few times a year. I rely on Esabel and the other staff like Rosa, Sol, Randy and the other nurses and CNA's to not only provide compassionate medical care for my mother but to also to ensure that her day to day living is as pleasant as possible. My mother can be a very difficult and demanding person that requires an enormous amount of patience. Without going into the gory details, I will just say that anyone that can deal with her is a saint. They are always sensitive and caring to her and keep me informed on her situation regularly. I must also so that I have been extremely impressed with the precautions that the facility have put in place to ensure the safety of residents during this pandemic. While it is difficult for families not to be able to see their love ones, I for one am very grateful that visitors are no longer permitted in the facility. Their proactive and well-thought out plan for protecting residents should be applauded. It is pretty amazing that not one patient has contracted the virus. In normal situations, these jobs are difficult. The staff are putting their lives at risk every day and I for one, am extremely grateful.

This place is not good ! The nurses have no idea what the hell is going on and the LVNS are just as…read moreclueless! I recorded a video of MY grandma pressing the call button and they came exactly 35 mins later ..... she needed pain medicine. They don't know how to take care of people with a catheter or any serious medical problems. I could go on but this place is already embarrassing as it is. I hope state comes down on a random day and sees how bad and under trained staff is

I was the best place that I could have been sent to for my recovery and rehabilitation The staff…read moreand Doctors were all professional and nice and the nurses were very helpful and friendly

The weakest link at this facility is getting the pharmacy to deliver meds in a timely manner. I…read morecame on a Sunday afternoon and was unable to get pain meds til next day Same with all my meds as several meds, including cardiac meds were not refilled until 2-4 days after they ran out My initial placement was right near the nurses station and was so noisy. When I asked to transfer to another facility, the administrator Dina, came to see me and moved me to another room that was much quieter. I had 2 obnoxious roommates after my first one died and Dina again worked it out to my current roommate who is working out well. Do not send things to the laundry as I lost a dress before realizing this is par for the course The staff was very kind and pleasant including when dealing with truly abusive and combative patients. This facility is the only one I have ever been to so I have no comparison. PT & OT were great. I greatly underage time I would need to recover from extensive back surgery. I'm currently set to leave in 2 weeks which is 14 weeks after coming here. One of the social workers was very helpful with discharge planning but the one usually here seemed distracted and did not follow up on homecare after several requests. I found the food to be decent but was unable to meet with the nutritionist after the first to change my original diet. So the same breakfast I had Requested the first week stayed making it feel like the movie ground hog day. I have nothing else to compare this with but overall I was pleasantly impressed with m

Con: Abuse to individuals!!! Screaming at patients…read moreto "shut up!" Morning team aware of overnights complaints Food not fit for consumption Obviously don't chart ADA: D If your family is here, I beg you to check on them daily! Question there care, food, and daily routine. Patients in a daze wheeling themselves around at 10pm at night! A woman in I'm a paraplegic individual and was sent here for rehab after a stint in the hospital. I was checked in around 4-5pm and signed myself out the next morning! I spoke with Maricella, one of the staff with Hillcrest Heights. I explained my grievances and she was apologetic for what occurred. I cannot recommend this care facility for obvious reasons. I am filling a report with Adult Protective Services.

I had a positive experience with Capistrano Beach Care Center. The staff is caring, attentive, and…read moregenuinely focused on residents' well-being. The facility is clean and provides a comfortable environment, and the team does a great job keeping residents engaged with activities and support. It's reassuring to know your loved one is in a place where compassion and quality care are a priority. Highly recommend for both short-term rehab and long-term care.

I would give zero stars if possible. No one ever answers the phone there- cannot get through to…read moreanyone. No one comes and checks on the patients they are screaming and yelling and it is absolute chaos. Would never allow any family member to have to go here. Do not send your loved ones I also got hung up on my a nurse when trying to express frustration with the lack of communication.

This company was formally named St paul's plaza before their class action lawsuit fall of last…read moreyear. Do NOT bring your loved ones here. They are understaffed, Ivonne Nochez is a cruel person to her staff and residents, straight up cold. They employ men in the kitchen who harass CNAs, and the CNAs themselves are catty, rude, and unhelpful. One of the LVNs in memory care neglected my grandpa over the weekend until he had to be sent to the ER with septic shock!!! Thank you (I think her name was Christime LVN) for taking notice and sending him to the hospital. You should be ashamed of yourself Ivonne, no wonder your facility got a lawsuit. DO NOT SEND YOUR LOVED ONES HERE!!!

I've worked with St Paul's Senior Services for over 15 years. The operation includes assisted…read moreliving, memory care, independent living, skilled nursing, and a myriad of services for shut ins including the first PACE programs in San Diego County. Long term devoted staff is hard to match. It's always a pleasure to tell people about this very valuable resource