Rating 1/5
Key issues include:…read more-Persistent harassment and retaliatory behavior from management staff.
-Dismissal of tenant health and safety concerns, especially regarding smoke infiltration impacting children with asthma.
-Hostile and confrontational conduct, including aggressive language, intimidation, and failure to provide adequate documentation.
-Inadequate response to certain maintenance requests and failure to uphold property standards
-Consistent failure to address tenant concerns professionally.
-Use of intimidation and unprofessional behavior by team members.
-Inconsistent enforcement of policies
-Health and safety risks to family members due to unmanaged property issues (e.g., smoke infiltration,unattended dog feces, broken gates,and unresolved maintenance issue placed since May of 2024 ).
-Retaliation and unresponsiveness from property manager Claudia Mendoza after reporting issues, indicating a culture of disregard for tenant rights.
I moved into this residence in March 2024, and my experience here has been nothing but stressful and disappointing. The management team, particularly the property manager Claudia Mendoza, has demonstrated unprofessional, hostile, and aggressive behavior that has completely soured my living experience.
From the start, I encountered complications with monthly rental payments due to arbitrary restrictions imposed by management(claiming the restriction came from corporate). Despite my several efforts to communicate directly with Claudia about my concerns and issues, I was constantly redirected to other staff members Brenda Ramirez or Magali Tellez, who were either unable or ,at times, unwilling to provide assistance. This seemed intentional, as if to avoid any accountability or responsibility for tenant concerns.
I have also witnessed Claudia's rude and aggressive behavior towards my wife creating an uncomfortable and intimidating enviornment. On multiple occasions, she raised her voice, dismissed our requests for proper documentation and corprate contact information, and acted in an intimidating manner.
On November 1st, for example, she aggressively yelled and told us to "sit and wait" while neglecting to provide the move-out cleaning and repair list we requested multiple times. After 16 minutes of waiting, she continued with a short vague reponse and denied our 7 year old carpet replacement request again, offering no other solutions. Her attitude created a hostile and unwelcoming environment.
Aside from her confrontational behavior, the management team's lack of transparency is appalling. We were denied proper documentation, including proof for alleged damages or contact information for corporate (requested multiple times since May of 2024). Health and safety issues in the complex have also been ignored, with no resolution offered despite multiple complaints.
When given a Notice of an alleged noise disturbance without clarification or specific dates I addressed my concern to Claudia but she redirected me to Magali several times, who was unable to clarify the dates and times.
My partner and I Followed up on noise disturbance notice; no specific details were provided. Magali scheduled an appointment to discuss the notice but later canceled, claiming records were unavailable.
Oct 3: Received a notice to report unauthorized animals within 24 hours.
Oct 4: Reported that a dog was temporarily being fostered, in compliance with the notice.
Oct 5: Charged for a pet, despite having reported the dog within the 24-hour window.
May 9: Reported ongoing harassment, discrimination, and hostile environment to Claudia, who dismissed the concerns and suggested my family move apartments (increasing rent by hundreds)for any new renovations instead of addressing the underlying issues.
May 13: Sent a cease-to-retaliate letter via USPS. Attempted to continue to respond to noise disturbance notice via email but faced email issues. Inconsistent and unclear monthly rental stipulations lead to financial strain.
In short, the maintenance team is not at fault,the management team here is unprofessional and seems more focused on intimidating tenants than addressing their concerns. I would not recommend this place to anyone looking for a respectful, communicative, and professional management team.If you're considering living here, I urge you to look elsewhere.