UNETHICAL BUSINESS PRACTICE. Only book Vikas, if you are prepare to loss your money in unforeseen circumstance out of your control. Due to the force lockdown in Greater Sydney as aresult of the Covid-19 pandemic, I had to cancelled my booking. I have tried calling Vikas directly multiple times and nobody pick up the phone. The only means of contact was either by email directly or via Booking.com website. The reply I got when trying to request for a refund was "Unfortunately your reservation is non-refundable non-changeable. You may need to speak to your travel insurance company for your loss if you are unable to travel. Kind regards, Vikas Team". Have also requested Vikas to reconsider their cancellation option and was totally ignore, even Booking.com did not have any luck with them on my behalf. Gave Booking.com a call and they told me that they need to respect Vikas cancellation terms & conditions and that nothing can be done. In times like these, you would expect business to do the right thing as directed by the ACCC in terms of providing a refund, credit note or change of date option. Vikas did none of those and it upset you further that it is legal what they have done. Customer right is non existence. Fully disgusted with these unethical business that rob you of your hard earn money. read more

I did not book this accommodation, my young and inexperienced friend booked this lodge for a five night stay. On arrival, after two solid days of driving, I found the room was tiny and not clean, the menu was set and not very good, and the owner/manager was abrupt to the point of rudeness. The beds were very uncomfortable and constant floor creaks combined with thin walls made for a noisy stay. Three flights of stairs to the dining room/reception and don't get me started on the safety hazards in the lodge. Entrance and parking are very tight for 4x4's and going up the mountain is $27/day! This lodge is severely overpriced. I went for a holiday and came back uncomfortable and unhappy. I strongly recommend ANY other accommodation when staying in or around Jindabyne. read more