Gym owner didn't pay employees. Gym owner didn't pay members back for completing their 6 week challenge. Owner Ryan Karas lied about credentials and background. I would avoid this place like the plague, it's all a front. read more

I absolutely love the concept of this place. They kick your backside hard and most of the coaches are very knowledgeable BUT that is about all I can say good about it. I have had medical reasons for being out for what will be 9 weeks out of the 12 month contract I signed with them. Out of those 9 weeks 8 I have been out by orders from my doctors. Prior to the medical reasons I am out for now I spoke to three of the coaches letting them know I would be out. At that time I thought it would be 2-4 weeks but after my surgery the Doctor said it needed to be at least 6 weeks. I have since sent four emails asking for help regarding my billing. Being I am unable to attend due to medical reasons I was hoping they would do something about my monthly charges...... it isn't cheap! I have finally heard back from one of the people I sent emails to. Like typical Vigor process I get the run-a-round because they pull the "we never got your emails" thing. They won't talk to the coaches that actually care about you, they will talk to the one that will tell them whatever they want to hear. At this point I am so sick of the B.S. I have asked to be let out of my contract. Of course "there is a cancellation fee." So, just so I can be done with this place I will be paying that fee. Just another way for them to get more money out of me. Now lets talk about some of the coaches. While all of the coaches are very knowledgeable, only some are helpful. When you get told "I'm not here to be liked" and "you don't have to be here", should go to show how much they don't care because it really doesn't do much to motivate you. Now, don't get me wrong, some of the coaches are wonderfully helpful and caring, the key word here is SOME. However, again, it is obviously clear that the goal of most employed at Vigor is only money. If you have money to burn and need help getting into shape, Vigor is a great place. If you have medical issues or don't mind being treated like all you are is money, Vigor is a great place. But, if you have medical issues and do everything you can to afford going here DO NOT DO IT! THEY DON'T CARE ABOUT YOU ONLY YOUR MONEY! read more

These guys are terrible. After they said they had flexible schedules with lots of options they gave us only one time slot for our first session. My wife and I couldn't find a sitter and the total lack of communication from Vigor left us no other options. Since we never had a single session they said they were going to refund our money, but I've now been trying to get it back for over a month. They don't answer their phones, just send random, vague texts. AVOID THIS PLACE! read more

STAY AWAY!! Don't fall into their free "6 week challenge" or any other challenge for that matter. My husband did the 6 week challenge. At his intro meeting they took $600 from him and said if he completed the challenge, he'd get his money back. He lost well over 25lbs and his exit interview was 6 weeks ago. It's been 6 weeks and he still hasn't received the money. We will be taking the next step in a few days to ruffle some feathers to get the money. So unprofessional. Very bad business! read more

My experience at Vigor began when I stumbled upon their "Free Six Week Challenge" on Facebook and said I was interested. They contacted me to set up and intro meeting. During the meeting I was told about the style of workouts, the the number of workouts we would be required to do per week (3 with an optional 4th on Saturdays), the required amount of weight or body fat to lose (25 pounds or 6% body fat), then was shown some before and after pictures of people who had successfully completed the six week challenge and then was the kicker. I was told that the reason they were able to provide that "free" six week challenge was because they needed a $600 "DEPOSIT". Here is where the problem begins. I was told at the meeting that the "deposit" would be returned at the end of the challenge OR contributed to a discounted membership upon the completion of the challenge. They let me think on it for a day. I decided to set up a meeting to sign the contract and to do my initial weigh-in. The following Monday I started my challenge. Being my first workout with them I was very happy with the intensity and was very appreciative for their knowledge and ability to modify workouts that were too challenging for me on my first day. The very first workout was run by Ryan. ALL my remaining workouts were ran by Joe. What a phenomenal guy! He was very accommodating, respectful, positive, motivating and is very very good at understanding the kind of motivation that his athletes require to keep them moving. Lauren was also there in the mornings. She was always bubbly and really personable. The group of people I worked out with in the mornings were great too. High energy, dynamic personalities that all meshed well, very supportive, and an all -around family feel to them, which I really enjoyed. With one week remaining I was seeing some pretty great results. I was down just over 5% body fat, feeling energized and was more than ready to become a member of Vigor Performance due to Joe, Lauren, and the group of people I worked out with. I briefly talked to John about an exit meeting. He told me he would get back to me to schedule a meeting. I didn't hear back for a couple days so I talked to him again when I came in for my next workout. This time he seemed annoyed with me asking to schedule a meeting. After a couple more days I was contacted about a meeting. I sat down with Ryan and we went over my results. Then he told me how much a membership would cost There was ZERO chance I would be able to afford that steep of membership. I told him that and asked about the refund, stating that in the initial meeting I was told after completing the challenge I would be given my money back if I chose not to continue as a member. He told me he would have to check with John about that and would get back to me on it. I waited a few days to hear back from them, but never did. So I reached out to both. I heard back from John saying that there would be NO refund. That the ONLY way I could get ANY money back was in a membership. I argued that he himself had told me that there was the option of a "cash refund". He became very defensive and seemed annoyed and continued to defend his position on NO REFUND. He said it was in the contract that there was no refunds. IT IS NOT IN THE CONTRACT. After a couple weeks John blocked me... Unprofessional and disrespectful. I tried to get a hold of him via email and was ignored four times. Then a month later Ryan contacted me about New Years discounts and so I told him what happened, but got nothing back. The next day he had the nerve to text me and ask if I wanted to join the gym before he was out of spots for the new year! I felt entirely disrespected by the management, scammed out of $600 for only 3 workouts a week for 6 weeks, and will be seeking legal council on next steps. I don't believe it to be an honest business if they are offering a "FREE" six week challenge if there is absolutely no possibility of a refund. It is not a refund or a deposit if in the end you aren't getting that money back. Very dissatisfied. read more

Amazing place. Everything is very simple and set up great. Coaches are wonderful and will adapt to your level. Their 6 week challenge is great. You get what you put into it but they don't set anyone up for failure. I lost 17lbs in 6 weeks, and their program is doing something right. Everyone else in the classes are highly supportive, it's a great team environment! They gave me back my confidence. read more

This place is great. Professional staff and you feel very welcome when you come in. It takes effort to reach your fitness goals and this place gives everything you need to succeed. read more

I love this place! I love the work outs-- they are very challenging and target every part of your body. The coaches are great and will help you if you need inspiration or modifications. They moved to a bigger location which means more fun toys to play with. It's a great place for all levels and you'll never get bored. read more

If you want a great place to go for a workout this is it. You get very good instructors who truly care about your goals and help you achieve them. Workouts , nutrition, strength, performance , weight loss, gaining weight you name it they do it. Great people own and operate it and so many great people are members that are helpful and encouraging. read more

I would not recommend Vigor or Ryan. I met with the owner of Vigor, Ryan, in early September 2018. I had a very specific goal in powerlifting and he was very encouraging and said that he could help me attain that goal. After our meeting, I was under the impression that if I signed on with Vigor, Ryan would be my trainer. Ryan sent me an email with different levels of service. This included 8 training sessions for $549 and 6 months of a nutrition plan for $1,499. Ryan said nutrition was very important in a strength-building program and that I would need to keep track of everything I ate for two weeks. I wrote Ryan a check for over $2,000 dollars. At his request I also gave him several pages of blood work from tests I had done over the years. Big mistake that I gave him my original copies. My first session was with Ryan and John. Ryan said he and John were going to "tag team" on my training. After that initial session and over a six week period, I never saw Ryan again. I only trained with John. At about week four I called Ryan about a potential injury that I was concerned about. He committed to seeing me the next day during my training session but never showed up and he never called me to ask about my injury concern. I recorded all my food intake as instructed, but Ryan never asked for those records and never provided what he said was one of the most important aspects of strength training: a meal plan. I decided Vigor and Ryan were not what I was looking for. Initially I asked for the return of my blood work records and a refund $1,499 for the meal plan I never received. I only had 6 or 7 of the eight training sessions but figured I'd let him keep that If he'd return the other the money and medical records. Long story short, it was not easy to get my money back. He committed to send it and didn't do what he said he would do. Until of course, I threatened small claims court. That didn't go over well with him. But I finally got the $1,499 back. He never did send my blood work records back and he won't reply. Here is what I experienced: 1. Poor communication 2. Failure to follow through on commitments 3. Questionable integrity read more

I went in for a fitness evaluation regarding the 6-week fitness challenge that VP (Vigor Performance) offers on January 28, 2019. After speaking with one of their personal trainers (John) I was pumped about the experience, signed the contract and made payment ($500) in full to take part in the challenge. Later that evening when I got home I explained the opportunity to my wife and was livid (actually still is) that I had made the decision to spend that much money without talking with her first. I reached out to John the next day to request a refund as was told "unfortunately I can't offer a refund as a sales are final for the challenge and I already processed the payment". Long story long I was told that I would need to talk to the owner of VP (Ryan) to reach an amicable resolution ... Although I've been able to communicate with him via text-message, he can't seem to answer the phone when I call. Although I NEVER attended VP orientation prior to beginning the challenge or a SINGLE FITNESS CLASS at all, I've been refused a refund. I seriously question the ethics and integrity of anyone that would charge someone $599 for a service that they never used. I've offered to compensate VP $100 for the hour of evaluation time I spent with their trainer John, which seems like a more than fair resolution to me, but I've been ignored at this point. I've tried a few times within the last two weeks to call the owner Ryan, but yeah, still no luck! read more

I was loving Vigor for their workouts and the coaches but then It closed unexpectedly and got really poor communication from Ryan the owner.

Vigor is a revolutionary experience. I never thought I could do exercise like this but they were so accommodating and made it so easy. Every day I knew I was going, I started looking forward to it and the way I'd feel afterward. Ryan really cares for people and his nutritional knowledge is impressive, and he was even able to alter the menu for vegetarians such as myself. And I have to give a huge shout-out to Erin, who is a rock star in my eyes. She adapted exercises as needed and I felt confident that I was using correct form. She made me feel comfortable and also driven to push myself. There were people of all ages and experience levels and I have already recommended Vigor to friends and coworkers. read more