Worst doctor's office in San Diego - unprofessional, dismissive, and poorly managed
I had an appointment at Dao Medical Clinic and waited nearly an hour past my scheduled time -- despite being the only patient there. The visit lasted less than 10 minutes and felt rushed. I did not feel heard, and my concerns were not properly addressed. I was referred to a specialist, but the referral was incomplete.
For over 2 weeks, I called multiple times and left messages but never received a callback. When I finally reached a staff member, I was told to contact my insurance myself -- which my insurance confirmed was the clinic's responsibility. I ended up going to the office multiple times in person because there was no follow-up, and the office was frequently closed during posted business hours.
The most concerning issue is the conduct of the front desk, managed by the doctor's wife. Communication was consistently dismissive and unhelpful. At times, her tone was raised and came across as condescending. I also observed similar interactions with other patients, particularly Vietnamese and elderly individuals, where they were spoken to impatiently or left waiting unnecessarily. Meanwhile, staff appeared engaged in unrelated conversations rather than assisting patients.
When I tried to resolve my situation, I was repeatedly told: "That's all we can do." When I asked for further clarification or help, I was told to "choose a different PCP" if I was not satisfied.
It has now been over a month, and I still have not been able to complete the referral process while my symptoms continued to worsen.
Overall, the lack of communication, accountability, and basic patient care is deeply concerning. I would strongly recommend considering other providers if you value timely and respectful medical care. read more
