Misleading advertising. I called about tape repair (I needed both audiotape and videotape repairs),…read moreand when I asked about same day service, the owner chuckled, and said it takes at least two weeks, and I'd have to send it to Indianapolis. When I mentioned that the website says they offer same day service, he first said, "No, it doesn't." So, I read this to him from his website: "We offer a lifetime guarantee on all tape repairs and offer a same day service if you need it." Perhaps it's time to update that website? https://newyork.homevideostudio.com/391/video-tape-repair.cfm/

Buyer beware. I can't speak to the quality of the work, since my tape was badly damaged, and was…read morevery unsure it was fixable (though Robert did tell me they have never had a tape they couldn't fix). May 3 - Sent email to confirm they received my package, and Robert said they did, and would get back to me on May 4. May 7 - Never heard back, so sent email to follow up. May 10 - Sent another email, since I got no response the first time. Robert tells me it's going to be a difficult repair, and will re-evaluate over the weekend (May 12-13). May 17 - Sent an email for a status update, as I had not heard back from Robert. He tells me it's too damaged to repair, and they will be issuing me a refund and shipping the tape back. May 26 - Sent an email to find out when I can expect the refund and the return of my tape. Be very careful. Customer service is paramount in any business, and I personally felt so unimportant to this company, it's very difficult to say anything positive about the experience. As of the writing of this review, I have not received my refund of $89.90, or received my tape back.

This place is GREAT! The pricing is reasonable, I couldn't be happier with the final product and…read moretheir customer service is amazing. They really make you feel confident about sending out your irreplaceable memories. I'm preparing my second order to send to them and I can't wait to get it back! I absolutely recommend ScanDigital to anyone looking to have digitizing done.

I do not recommend this company. I found their site quite misleading. ScanDigital is way…read moreoverpriced. And when one reads a flash drive or hard copy you would expect to receive an actual physical something! Now if you are into downloading your converted media, then this may be for you. Don't expect a physical product of any sort.

Found an envelope of old negatives, a number of which merited converting to prints to send to my…read moreMom and all of which were worth scanning to digital to preserve. Not one of the local mom-and-pops that I tried to patronise first returned any of my calls, website requests or Yelp requests. Bit my tongue, filled out my request and shipped all my negs to ScanCafe. First nit: I couldn't find a way to request both the prints and the image scans in one form, which was annoying. So I just shut up and issued two orders separately. Received the link to see the scans, at which time I was required to pay my balance, and then: second nit. It took forever to get my prints ... but I got them, and they were as good as could be expected from old negatives. The really good thing was that my original negatives also came back well-packed and pristine - so we do have trust. And I liked the online model - worked well for ordering and examining my scans when they appeared. I expect to return to ScanCafe for more neg scans and to try some hardcopy print scans (and probably at least a few restorations/touchups). I was overall very pleased and would recommend them to anyone.

I will not use these guys again. My father died over a year ago and they still wanted to charge me…read morea fee even though the service was never used. Instead of giving a full refund they only gave 70%. come on guys you love to nickle and dime the consumer... see you and never again.

My wife and I have been using John's services for over 20 years and have always been more than…read moresatisfied with the service and quality of the work, from movies to pictures and slides. Michael Boyer

Absolutely amazing photo quality! Converted over 1000 slides to a USB that we are now able to share…read morepictures absolutely priceless thank you so much!

John from Your Dream Filmworks was incredible!! He helped film a commencement speech I delivered…read moreand worked with me through some shifting due to weather, a great person to work with and also quality work!! Thanks John!!

We hired Your Dream Filmworks to film a live event that required a pretty involved 5-camera-setup,…read morenumerous microphones etc. John was a total pro - he had great ideas how to achieve everything we were planning to do, he provided all the equipment, he hired the additional operator we needed and handled a number of last-minute curveballs. He was great to work with - smart, reliable, personable - and went above and beyond to deliver a high-quality product. There were plenty of things John could have charged extra for but didn't, even though his rate was already incredibly competitive. Couldn't recommend Your Dream Filmworks more!!!