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    Video Solutions Pro

    5.0 (1 review)
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    Services - Video Solutions Pro

    Videography

    Motion graphics creation

    Video Solutions Pro Photos

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    5 years ago

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    Home Video Studio Indianapolis

    Home Video Studio Indianapolis

    2.5
    (6 reviews)

    Misleading advertising. I called about tape repair (I needed both audiotape and videotape repairs),…read moreand when I asked about same day service, the owner chuckled, and said it takes at least two weeks, and I'd have to send it to Indianapolis. When I mentioned that the website says they offer same day service, he first said, "No, it doesn't." So, I read this to him from his website: "We offer a lifetime guarantee on all tape repairs and offer a same day service if you need it." Perhaps it's time to update that website? https://newyork.homevideostudio.com/391/video-tape-repair.cfm/

    Buyer beware. I can't speak to the quality of the work, since my tape was badly damaged, and was…read morevery unsure it was fixable (though Robert did tell me they have never had a tape they couldn't fix). May 3 - Sent email to confirm they received my package, and Robert said they did, and would get back to me on May 4. May 7 - Never heard back, so sent email to follow up. May 10 - Sent another email, since I got no response the first time. Robert tells me it's going to be a difficult repair, and will re-evaluate over the weekend (May 12-13). May 17 - Sent an email for a status update, as I had not heard back from Robert. He tells me it's too damaged to repair, and they will be issuing me a refund and shipping the tape back. May 26 - Sent an email to find out when I can expect the refund and the return of my tape. Be very careful. Customer service is paramount in any business, and I personally felt so unimportant to this company, it's very difficult to say anything positive about the experience. As of the writing of this review, I have not received my refund of $89.90, or received my tape back.

    ScanDigital

    ScanDigital

    2.7
    (49 reviews)
    $$

    I do not recommend this company. I found their site quite misleading. ScanDigital is way…read moreoverpriced. And when one reads a flash drive or hard copy you would expect to receive an actual physical something! Now if you are into downloading your converted media, then this may be for you. Don't expect a physical product of any sort.

    I am a professional with a video production company who also transfers tapes/media. Sometimes I…read moreoutsource to another entity (with my customer's approval) when I get crazy busy and backed up. This company used to be good when it was under different ownership. Now the service is terrible. I sent 27 of my client's tapes to them as a reseller. At least half of the tapes on the first try were missing huge sections (they didn't transfer all of the tapes). They asked for a second try. I said I would allow that and please get it right or I'll have to ask for a refund. They promised they'd make it right. So, I asked my client to wait an additional month as we sent all of the tapes back and tried again. Again, tapes came back that were not fully captured and the audio even had a new buzz on some transfers that are not there when you watch the tape. I called ScanDigital again and told them that I was not happy with the service and that I couldn't hand the tapes back to the client and state that everything was transferred faithfully, knowing that chunks were still missing! I asked for a manager to call me back because I'd be requesting a refund. They never called back. I had to file a dispute with my credit card company (and of course ScanDigital is pretending like their shocked that I'm so dissatisfied). Stay very far away from these people. You cannot trust them to transfer your media faithfully and you won't know what family memories you're missing out on. They should be very ashamed of their lack of integrity, especially when their front webpage says, "there is no room for error." Well, I agree, but apparently for as much as they "try", they can't deliver what they are promising. (Would you seriously be interested in shipping your media back to them 3+ times, hoping they'll get it right?) I recommend spending a bit more $ somewhere else if you have to and definitely stay local if you can. Certainly choose someone else to transfer your media.

    Video Solutions Pro - videographers - Updated August 2026

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