This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

Had Chris come out to my business and give me the optimal wellness IV! I felt so great that I had…read morehim come the next day to my home to give my husband one as well before we left for vacation! Highly recommend!! :)

Chris was absolutely amazing, he came to my house because I was feeling under the weather, hooked…read moreme up to a immunity cocktail and was feeling amazing later that night. Smooth, painless, and convenient. Highly recommend!

This wellness spa is top notch, hands down. I started with them on Piedmont Circle before they…read moremoved to Miami circle. Courtney and Jen are awesome. Heck, no matter who I've come in contact with has been awesome. Courtney and Jen are very knowledgeable and helpful. I am so glad they moved to a larger location. They definitely needed it. The vibe and atmosphere is awesome. The spa is always clean and smelling fresh. I have not one word negatively to say about clean start cleansing. Wish it could get 10 stars.

I was visiting Sandy Springs for about a week. I'm really big on health and maintaining a balance…read morebetween having fun and recharging your body. I've been incorporating regular colon cleanses into my health routine and have noticed increased energy amongst many other benefits. I was looking for a place to go that could help me continue this although I was on vacation. I came across clean start cleansing and was impressed with all of the good reviews. So I decided to schedule myself and my friend an appointment for a colon cleanse. Upon walking in, I was greeted by the nicest young lady. Super sweet with a nice smile. She had us fill out all the necessary documents and informed us our colonic specialist will be with us shortly. As we waited, we asked her questions about different vitamin supplements they had Available And what she would recommend for high blood pressure, urinary health. Parasite, cleanses, etc. She was very knowledgeable and when she didn't have an answer, she would go out of her way to look it up whether it was online, or a book that look like a Bible that talked about what supplements were good for what. When she didn't find it there, she asked another individual for help! Wish I could remember her name. She gets a 10 out of 10 from me. When it was time for our service, we were walked to the back. The facility was really clean. Everything was decorated beautifully. When I entered the room where the colonic was performed, the technician explained to me how everything worked. Answered all of my questions. She left to allow me to un dress and get myself situated. I finished my colonic. Everything went smoothly. Overall, I really enjoyed my experience here. If I was in Sandy Springs again, I would definitely pay them a visit again. I wish there was one in LA! Thank you, clean start cleansing and saff!

Miss Stacy was very helpful and professional. I was helped with great customer service and was…read moresatisfied.

The care I got was great, fast efficient and clean. Great experience overall mynew place to keep…read moremy health in order since I'm new to the area.the office was clean and I felt comfortable as soon as I walked in.i was treated for inflammation in my foot and was given the type of care that was personal and made me feel like the Dr cared.. thank you.

My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

I went there for the first time last Friday for my annual and so far so good! I liked Dr. Bennett a…read morelot, she was very nice, gave me great advice and listened to my concerns with patience. Her nurse was also very nice and friendly, I'll definitely be back.

There is a mix of great and not so great about this Clinic. Front desk is friendly and the nurses…read moreand doctors I interacted with were gentle and kind. I'm deducting stars for some shadier billing practices. Examples: reception - I repeat RECEPTION - will have you pee in a cup before seeing your doctor, and without explanation. Apparently it is procedure to test ALL women for pregnancies, which sets the tone of how must they trust your knowledge about your own body, and how they will listen to you. To top it off, you will get billed for it. And in that vein of billing, they will bill you for time waiting to see your doctor, not just time with your doctor. I was moved from the first waiting room, to a second waiting room, where I was left sitting for over 30 minutes. That time was included in my final bill as time with my physician, which is no small fee. So prepare your wallet accordingly!

My experience with Emily Dambrin was top notch. She is super knowledgable about skin care. I had my…read moreDysport with an aesthetician prior to Emily, but Emily explained things to me in a way that opened my eyes to the why and the how. Thank you Emily! As for Muse, what a gorgeous new space. They provide a beautiful environment with a friendly staff and ample space, coffee, snacks, water, all of the things. I can't say more great things about it.

I had an emergency come up and had to cancel my appointment last minute. I called to let them know…read moreand they still decided to charge me $100 for cancelling b/c they have a "48 hour cancellation policy". How is anyone supposed to predict an emergency 48 hours in advance?! Any company that does not realize that sometimes things come up and appointments have to be cancelled does not care about anything else but taking your money! AND, I specifically asked them not to charge the card on file because I wanted to use a different card, but they went ahead and charged the card on file anyway. Clearly they do not care about their customers!!

I am not say enough about the professionalism of the entire staff at Genesis. Kurt has been my go…read moreto therapist long before he opened up his two private locations. I can honestly say that sometime I work backwards. I like to see him before consulting a specialist because he has history with me and re-aggravating injuries. Some doctors change and move however Kurt has been a steady business even during the pandemic. He has an awesome staff . If you want to get to the root of the issue and recover...Genesis is a great place to start. I promise you won't be disappointed.

Best physical therapy center ever!! The staff are friendly and professional, they ensure that at…read morethe end of your session you are better than when you came in. I love going there.