BEWARE!!! Four 911 calls, sheriff escort, failed diagnosis, and equipment vandalism!!!…read more
I hired Greg Dziegielewsky, owner of Bucks Well Pump Repair LLC, after my irrigation water suddenly stopped working. Before agreeing to any work, I explained that the issue had not been diagnosed and could involve the irrigation system, well pump, electrical connections, or the well itself. I asked if he could diagnose and handle all of it. He assured me he could.
My existing pump was a Pentair Sta-Rite 1.5 HP shallow well jet pump, only about two years old. Greg said it was unlikely I needed a new pump and that he could assess and resolve the issue. I also told him before work began that I could pay by credit card or bill pay, which takes several business days. He agreed to bill pay.
Greg went directly to the pump and did not perform a meaningful full-system diagnosis. He did not verify the well water level, properly diagnose the irrigation system, or recommend electrical evaluation before proceeding. I showed him video from days earlier showing the irrigation operating with proper pressure and coverage.
He criticized prior work, added a capacitor, then concluded the motor failed and that I needed a new pump. He said he had the same pump on his truck and could install it immediately. Before agreeing, I asked if he could guarantee irrigation water would be restored. He said yes.
After he installed the pump, the irrigation still did not work. That is when his demeanor changed completely. Instead of calmly troubleshooting, he became hostile, aggressive, and began yelling over me. He first blamed the irrigation system, claiming someone must have changed it. When that did not hold up, he blamed the well, claiming it had dried up and that I needed a deeper or entirely new well. He then blamed the electrical setup, saying the pump needed a dedicated circuit -- something visible from the beginning and never raised before he removed my equipment and installed a new pump.
I asked for a short time to have independent professionals inspect the system because the problem he guaranteed would be fixed was not fixed. Instead, he demanded immediate payment despite agreeing to bill pay, threatened to remove the equipment, and yelled that he would contact other contractors and tell them not to work with me.
He then began cutting into and removing equipment on my property. I repeatedly asked him to stop and leave. He refused. In my view, this crossed the line from a failed repair into destructive conduct and equipment vandalism. I had to call 911 four times.
Multiple neighbors witnessed the incident, and it was captured on cameras and video. When law enforcement arrived, I agreed for him to be escorted by two sheriffs so he could remove the equipment he had cut into and return my original equipment, which was thrown into my front yard.
The next morning, professionals repaired the damage and restored everything. It was confirmed there were no issues with my irrigation system or well. Greg's explanations did not hold up under independent review.
This was not merely a failed repair. It was a complete failure of diagnosis, professionalism, judgment, and self-control. I have never had to call 911 on a contractor before, let alone four times in one evening. Anyone considering this company for well pump work should be seriously forewarned.
