I am a Warren resident who recently purchased (8) Leyland Cypress trees from Truesdale Nursery to…read moreenhance my property's greenery. Unfortunately, this purchase turned into a nightmare, leaving me out of pocket and disappointed. Despite paying an outrageous $1,324 on April 6th for what I was assured were top-grade, healthy trees, the reality was different. The trees were delivered on April 10th and by the end of the month, four of the eight trees were already showing distress, with yellowing foliage and clear signs of unhealthiness.
Concerned, on May 3rd, I contacted Truesdale Nursery for assistance, providing pictures of the four unhealthy trees. They inquired about my watering schedule, soil moisture, and adherence to planting instructions, to which I confirmed compliance. Despite reducing watering as they had recommended, by May 9th, the trees had only worsened and were slowly dying.
Requesting a refund or replacement seemed like a reasonable request given the circumstances, but the owner's response was dismissive and infuriating. He had suggested that I had not watered the trees properly, despite my meticulous adherence to their planting and care instructions. I mentioned to them I have a total of (32) Leyland Cypress trees, (24) of them are from various nurseries, all of which were planted and watered the same way and are thriving. Despite my evidence of proper care and experience, they blamed me, refusing any responsibility or refund, citing a lack of guarantee on their plants. Their lack of accountability is utterly appalling, this is not a reputable or trustworthy business model.
It is disheartening to see a local business prioritize profit over customer satisfaction and integrity. Losing $662 on four sickly trees is disappointing, as was the loss of trust and confidence I once had in Truesdale Nursery. Their exorbitant prices are unjustifiable, especially when compared to other nurseries in the area offering healthier specimens at a fraction of the cost (typical cost is $99/tree). I had hoped to continue supporting Truesdale Nursery in the future, but their blatant disregard for customer concerns has completely soured my opinion of them.
Based on my experience, I would recommend saving yourself the trouble and avoiding Truesdale Nursery. Explore alternative local nurseries in your area and other sources such as Home Depot or online sites such as Fast-Growing-Trees. Not only will you find healthier plants but also a money-back guarantee on what you are purchasing. Truesdale Nursery's lack of integrity and accountability makes them unworthy of your time and hard-earned money.