Victor Shade did a letter-perfect job on our solar shade project! They are experienced professionals with a warm, personal touch that gave us exactly what we wanted. And on top of it all--they are dependable, communicative, and easy to get along with.
We desired a simple, modern shade solution for a sliding door window on the third floor of our condo--for a room that is drenched in afternoon sun. We wanted to kill the heat, but still let some light in. I met with Scott Segall, the owner/designer/manager, at their shop and we went over options and samples. We decided on a commercial screen roller shade with 3% openness. Scott recommended commercial over residential because of our taste for simplicity, disinterest in the options supplied by residential, and the fact we could save significantly without sacrificing any quality. A win-win!
Scott explained that we could do the install ourselves, but for Victor to do the install (which included measuring) would only cost 10% more. It seemed more than worth it to us.
Scott set up a measuring appointment and clearly explained the schedule from manufacture to install. The shades were made to order and currently, because of Covid, Scott explained, it could take from 4 to 6 weeks from the time the shades were ordered for them to appear at their shop. Then, an install appointment would be scheduled which would finish up the job roughly a week later. Although we were disappointed at how much time things might take, we so much appreciated Scott's transparency and his refusal to promise something he could not guarantee.
The shade ending up arriving on the early side of Scott's estimate and, as promised, it was installed around a week later. Not over yet. . . here's the best part. . .
There was a hiccup with the install that Victor Shade went the extra mile to solve for us. We were missing endcaps for the brackets we had been promised--that would cover them and give them a more finished look. This is the kind of thing, that depending on the company, can never get solved. Nope! Scott responded immediately to our concerns and remembered we had discussed this issue. He investigated with the manufacturer and found out that the only solution was to use another kind of roller cover that would allow the proper endcap covers. With no fuss, the manufacturer (and Scott) created these at no extra cost to ourselves--and reinstalled. Wow!!
A textbook example of top-drawer customer service. We are so grateful and love our shade! read more